Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hum Rideshare has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHum Rideshare

    Transportation
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 8/2/2023

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers a rideshare service that caters to both drivers and riders.  Currently serving Maricopa and Yavapai Counties. 

    Business Details

    Location of This Business
    11201 N Tatum Blvd Ste 300, Phoenix, AZ 85028-6039
    BBB File Opened:
    7/29/2023
    Years in Business:
    3
    Business Started:
    4/18/2021
    Business Incorporated:
    4/18/2021
    Accredited Since:
    8/2/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Hum Rideshare Limited Liability Company
    Business Management
    • Mr. Garrett Kolb, Co-Founder
    Contact Information

    Principal

    • Mr. Garrett Kolb, Co-Founder

    Customer Contact

    • Mr. Chris Kolb, Co-Founder
    Additional Contact Information

    Email Addresses

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    RAYMOND M

    5 stars

    01/24/2024

    As a driver for *** for 6 months now, I prefer to drive for *** over the other national rideshare companies. They pay me 100% of the fare, so the money generated from fares, stays in *******. Their customer service is on point every time, and I do not have to try and navigate endless menus before talking to someone in another country that cannot resolve my issue. I feel like I am supported by the *** team 100%, and let me tell you, that feels great! All of the riders that I have driven, talk so good about *** and how they are totally willing to ditch their usual rideshare company to ride with ***. They love that they don't pay surge prices and they love every driver that they interact with. They feel safe and most tell me that it feels like your getting a ride from their best friend. Comfortable and the drivers are super awesome. I totally recommend *** for your next ride. Coming from a rider and a driver myself, I support the *** team and they support me!

    Hum Rideshare Response

    01/25/2024

    Thank you for the kind words and review, *******! We are grateful to have you as part of the team and thank you for serving the riders of HUM with such respect.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.