Complaints

This profile includes complaints for Kwik Tow Towing & Impounds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kwik Tow Towing & Impounds

  22750 N 21st Ave Phoenix, AZ 85027-2068

• 

  Kwik Tow Towing & Impounds

  23811 N. 7th Avenue Phoenix, AZ 85085-0693

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A tow truck is dispatched to my aparmtnet complex for occasional insection and community guideline enforcement, however, they unwarently placed a yellow tow warning stick on my vehcile for the following reasons:1. Stored in Property 2. Not displaying current registration These reason above are not correct as I have allowed my apartment to realize which vehcile is mine and it was even parked on property for a year until this happened. I was even parked in my assigned spot and my vehcile was in running order and my registration was active and the sticker for it was coming in the mail. I was not notified by my apartment complax either. I contacted them after seeing the sticker and they confirmed it wouldn't be towed as it requires their approval and that a warning sticker was not warranted for the reasons described above. I want to file this complaint about their tow sticker warning practices as this not only inconvenienced me, who is rightfully allowed to park on property, a current ***** of that complex, and registration was active on AZ DoT when I found the sticker on my window. I do not want other people in my community having to deal with **** Tow's business for inappropriate practices like this.The vehicle in question is a dark blue 2012 Dodge Challenger.

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON DATE OF OCT 25, 2023, KWIK TOW TOWED MY TRUCK AT 3:12 AM, SAYING I WAS BACKED IN. PAID 163 DLS TO GET IT OUT. WAS UN***FULLY TOWED AS THOSE ARE PARALLEL PARKING SPACES, **************. KWIK TOW SAID IT WAS DUE TO THAT SPACE IS A FIRELANE SPOT, MY VEICHLE IS THE RED ****** TITAN. RIGHT AFTER THE BLACK PARKS THERE AND NEVER GETS TOWED, THE PRIOR TENANT USE TO PARK THERE SAME WAY, NEVER GOT TOWED. **** TOW DIDNT WANT TO REFUND ME FOR MISREPRESENTING THE *** HERE IN AZ. THE LANDLORD DOESNT HAVE ANY TRAFFIC MANAGEMENT IN THAT AREA AND DOESNT HAVE ON LEASE TO HOW WE SHOULD PARK IN THE PARALLEL SPACES. WE ONLY HAVE ONE ENTRANCE AND EXIT. **** TOW UN***FULLY TOWED MY TRUCK AND IS DOING IT UNFAIRLY.

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/21/22 my jeep was towed from **************************** for being parked in front of the mailboxes for over 5 minutes. When I went to pick my vehicle up the next morning I paid the $253 and they let me in to retrieve my vehicle. I immediately notice my mud flap hanging in front of the front passenger tire. A tow truck driver asked was everything ok. I pointed out what I had noticed and he said he would check the pictures they took prior to towing the vehicle. He then stated due to the ***** of the pictures he could not tell if they damaged it but to send pictures to the owner. In the mean time he was nice enough to zip tie the flap up to avoid any further damage. The vehicle is a Turo so I also have picture to prove the flap was not damaged. I sent the pictures to the owner. This was a Sunday so I allowed all day Monday then I called in on Tuesday they said the owner was not there. I left a message and awaited a call back that I never received. I called again 11/25 and the owner answered he said he did not receive the email and asked me to resend. I confirmed the email to send it to and resent he stated he would get back to me. I did not receive anything so I called again the next day and was told to also send it to the co-owner by the lady who answered the phone which I believe her name is *****. I have then called back daily as I still have not heard back from either owner. I was also told to request the companies insurance information and when I request it I was told by *** that I will need to get that from the owners and instructed me again to email them. I just want the damage that they caused fixed and or a refund.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have every reason to believe my car was gone through while in this tow yard, some random things and my grandmothers jewelry some tools etc was taken and when I contacted the company he said that he was going to review video footage and never got back to me. I never filed the report for the missing items after all since I would have to start a whole new case in ***, I didnt want the hassle and just accepted my losses now after seeing bbb rating I am going to file. I am FULLY aware that my car was broken into and therefore could not lock. Before it was impounded I had opportunity to see inside my car and the place where the things were hidden was still in tact my hands were full and couldnt drop everything to clear it out. Upon retrieval of my vehicle a week later, the compartment surrounding the shifter was completely removed where my stuff was hiding, my car obviously gone through even more from when whoever broke into it before that. When the business never followed up with me in regards to the results of the video footage, I waited. And waited. I tried to follow up. And waited. And waited. And now here I am. I was straight up ignored. I wouldnt be surprised if the owner DID see footage of one of his employees rummaging through my car. And I wouldnt be surprised if the footage was erased. ????? couldnt even say, there was no footage that showed anyone tampering with your vehicle bad business. Poor communication. And denial of responsibility. Do what you will with this information, but I for one do not trust this tow yard, I will never refer anyone here, if anything I completely refer people DO NOT COME HERE EVER. This is not slander or libel. This is facts and my pure belief and speculation. Do business with them at your own risk. Cause clearly, they dont take responsibility. Very possible there is an untrustworthy employee that is stealing things from peoples vehicles. We paid over 400$ to have my priceless WELL HIDDEN jewelry stolen. Terrible business

• Initial Complaint

  Date:09/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my car backwards as I had Safelite coming to fix my windshield and it was only 2 hrs or less. They said it was towed because u can't park backwards but I looked again and there was no sign within 300 feet or more. Then they wouldn't let me get it today so they could charge more. I have to wait till tomorrow and they say it is 160 dollars.

• Initial Complaint

  Date:08/23/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/23/23 so this is the 3rd time that this company has towed one of our vehicles the first 2 times they removed our vehicle from our assigned parking spot. This tow truck company is the worst and what they are doing completely illegal we stay in ****** condominiums and the tow truck is trying to say that there is no visitor parking but how is that I ain't never heard about apartment complexs not having visitor parking so u mean to tell me if my relatives come in from out of state and want to come visit me and my kids that if they park anywhere on complex grounds that there vehicle is going to be towed because we are only aloted 1 parking pass so that means that if my household has 2 vehicles 1 of us has to **************** or in the lot across the street and have to walk super far in the ******* heat because we only get 1 parking pass this is complete ******** and absolutely unheard of a apartment complex not having visitor parking I don't think this buisness should be allowed to continue doing buisness anywhere if they can't conduct buisness legally they should lose there buisness license for their drivers stupidity

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13th our vehicle was towed out of our parking garage because our parking pass had expired without our knowledge, understandable. However, we were not notified until almost a week later that it was towed. The next day we went to the tow yard, paid the fee, and were going to drive the vehicle out. We noticed one of the tires was flat and extremely cracked from being in the ******* heat for almost a week. The tire was not flat at the time of towing, and was in a covered garage for a reason. We notified the woman at the front and she said the owners would fix it and take care of the costs, she gave us an email and told us to send photos. I sent multiple photos that same day and followed up the Monday of the next week and never heard back. I called the corporate office over 10 times to get the same response about how an owner or manager would give us a call back in a few hours; they never did. We showed up to the tow site at ********************************************** to verify our vehicle was still there and to have it towed out to a mechanic we knew and they would not allow us to take it because they were closed. At this point we are just trying to get our vehicle because we know places like this love to take advantage of situations and would likely try to claim abandoned vehicle.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was towed from its assigned parking spot due to no permit on windshield. I had my windshield relaxed the day before. I have parked my car in the same place for the last 5 years. The office was open and no call was made to them to verify that it was abandoned. I feel they know my car is always parked there as I work from home. This not only cost me the tow but the cost for a Lyft and time loss from work. Maybe if I just moved in or something but these guys go through the apartment two or more times a week. I can go out and see multiple autos without parking permits that have never been touched. The tow company is there to pick up strange abandoned vehicles not jump at the chance to get a tenant. Keep in mind the car was in its assigned parking spot like it has been for the last five years

• Initial Complaint

  Date:06/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  06/03/2023 was yesterday I came home to a van parked in my assigned parking spot. And I called the kwiktow company that is assigned to ** for Park Vista apartments but its closed.and today 06/04/2023 was told only one driver is available and he is on the East side and don't know when they can come to pick up the van. What is the purpose of Kwiktow working with park vista apartments if they can't even do their job . Seems like they jst want to scam and cause problems for the tenants!