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Find a Location

Weststar Mortgage Corporation has 1 locations, listed below.

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    Business ProfileforWeststar Mortgage Corporation

    Tax Consultant

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2525 E Camelback Rd Ste 1101, Phoenix, AZ 85016-4282
    BBB File Opened:
    7/7/2005
    Years in Business:
    26
    Business Started:
    12/1/1997
    Alternate Business Name
    • Weststar Pacific Mortgage
    • Weststar Loan Servicing Corp.
    Business Management
    • Mr. Michael Ragsdale, President
    Contact Information

    Customer Contact

    • Mr. Michael Ragsdale, President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/06/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    This company has violated my rights to get information. They changed my mortgage payment without my knowledge causing me to loose my great credit score and be late due to their error. I received a letter dated April 17th showing that my I was charged late fees when I was not and have never been late. The company does not respond to inquiries, does not provide prior notice before they do things and have been very much unprofessional. They are in violation of The Fair Debt Laws both federal and State. They have ruined my credit, defamed me and more to date and my patience with them is wearing thin, If they do not remove the late times and put my monthly payments back to its original $943.08. I was given no notification that it would be raised to $943.08 it with no prior notification has moved to $1,161.68. They seem to be bad actors and are trying to rob me, force me into bankruptcy, forfeiture and more. They are trying to steal my home otherwise why was I not given prior notice. They should respond in writing only no phone calls they have caused me great stress to date. I should be refunded all late payments, negative credit reporting removed and my payments go back to original since I was never notified of any issues, of my payments rising etc...

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michelle K

    1 star

    08/08/2021

    Weststar Mortgage purchased my mortgage from ********* Bank. They're awful. The insurance escrow was overpaid, they didn't reconcile with my insurance company, and it's been horrible and non-stop dealing with this since November 2020 (it's August 2021). I asked to cancel the escrow account so that I can pay it on my own---they won't cancel it, even though they could. They just choose not to. Now they are increasing my monthly escrow payment even though my escrow is not close to negative or running out (I work in finance, and I've done the calculations to determine if escrow funds run it). They say they are allowed to increase the monthly escrow payment. Now they are not applying my original mortgage amount to my balance, because I didn't pay the increased escrow amount, and so they are threatening to damage my credit. Sigh...I can't wait to refi and get out of this garbage service provider.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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