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Find a Location

B&B Surgical Assist has 1 locations, listed below.

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    Business ProfileforB&B Surgical Assist

    Specialists

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    15 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    PO Box 50924, Phoenix, AZ 85076-0924
    BBB File Opened:
    8/28/2013
    Business Management
    • Ms. Susan Lea, Managing Member
    Contact Information

    Principal

    • Ms. Susan Lea, Managing Member

    Customer Contact

    • Ms. Susan Lea, Managing Member
    Additional Contact Information

    Fax Numbers

    • (480) 545-2673
      Primary Fax

    Customer Complaints

    15 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/17/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I had bariatric sleeve surgery done at ********************************** with ************** on December 1st, 2021. ************** gave me a list prior to surgery about the contracted surgical assistants he uses so I can call them to see if they are in network with my insurance. I called B&B Surgical Assist to verify if they take my insurance and whether it is in network or not. The woman on the phone told me that they do take my insurance and it would be in network. Fast forward to January 2023, I receive a text message bill from B&B Surgical Assist for $6,492.00 for the surgery that I received over a year prior. I called ********** **** Shield to ask them about the bill and why I was receiving one because at the time of my surgery I had already met my deductible and out of pocket so it should have been paid in full. The ********** agent said she would submit the bill with different coding and see if it gets paid. Over a month later on February 23rd, 2023, I get another bill in the mail from B&B Surgical Assist for a balance of $192.73. My insurance paid $6,092.00 toward the bill. I called my insurance to ask why it wasn't paid in full and why they would be trying to bill me for the rest, and she said that they are not in network and do not accept my insurance, which was news to me. The agent made a three-way call with me to B&B Surgical Assist where the woman who answered said they do not accept my insurance and they do not accept the allowed amount that they were already paid so I was still required to pay the remaining amount. Upon doing some research on a private ************** for patients on **************, I have seen dozens on other patients who have had the same experience with B&B where they lie about being in network and send surprise bills to the patient over a year after the surgery and demand payment. This company should be fined for deceptive business practices. They got paid almost 95% of the bill and won't write off the remaining balance. They are scammers.
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    Customer Reviews

    6 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pritika P

    1 star

    02/09/2023

    I had a C-section back in *************************************************************************************************************************************** is employees of **************** Months go by and I received a bill that I owe $500 for B&B surgical assist which I have no idea who this people are. So I called them up and they just gave the run around not explaining anything and not sending me the break down of the bill. I called my *********** and they said they had paid them and it fell in out of network coverage. Yet now I am I. Collection for $1417 and some change. **************** was horrible and rude.

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