Business ProfileforSolar Topps

My husband support since he got an error to his enphase app for our solar panels. Support tild him what to check but it was not still resolve. Hence, he was directed to solar topps support we was told to pay $149 for a technician to come in and check and this company said that it it's their fault they will refund the $149. On that request for payment there was an instruction to check thr breaker and so my husband did but it was still not working and the light in the breaker was not on. So he did call solar Topps again, we paid the $149 nad technician came. Then they said that the breaker wasn't on the proper place and we were laughing because clearly they didn't know that we actually know what is going on. My husband is an electrical engineer and knows the in and out of how solar panels and electrics works. They called and said that it has been fixed and I sadi are you going to refund me the payment and the *** said no. So I told him you know what that was your error and not us so I hang up the phone. I left a review on their website 5 minutes later the same *** called and said that they will try to refund if I will put down my review and I said no I am not going to because that is reality and people should know that. So to those who are planning to get their solar panel services please do not. This company is a rip off and cannot be trusted. They thought we have no idea about solar panels and reality is they change battery on the breakers and they do not want to refund even if it is their fault.

DECEPTIVE / INACCURATE REVIEW: ******** agreed to and paid trip charges in advance knowing that it would be assessed if the issue on site was not related to our workmanship, which it was not. Every attempt was made to assist customer via remote troubleshooting but they were unable to perform the tasks requested. Due to their request for someone to immediately come on-site, we visited the site the same day and resolved their concern. After our quick, professional response, ******** began arguing against having to have paid for the time, labor and expertise of our site technician to get their system operating again.FACTS: Customer has had their system activated since May 2020. Since this time, their system has been performing at 116% of expectations! Customer has not had any issues on site since our installation, except for an instance where some microinverters that were not reporting, which was resolved in less than 24 hours. Customer has done a great job of monitoring their system and informed us of a system-related issue on September 9. Customer was immediately sent an email on how to troubleshoot the issue, which are very basic steps that anyone, especially a non-technical individual, can take. Customer was unable to perform these steps. Therefore, we asked the Customer to send us some photos that would allow us to review the site issues and hopefully troubleshoot remotely. Once again, customer was unable to assist, and requested that we immediately come on site to assess the issue.Customer was informed, acknowledged and paid our trip charge which is assessed for systems that fall outside of a particular timeframe from installation, which this Customer's did, and are refunded if the issue on site is related to our workmanship, which in this case it was not. This nominal charge is necessary in order to pay for the time and labor expenses incurred in rolling our truck on site, which we take every effort to minimize best we can. Once we performed our site visit, turned on the monitoring breaker (which was in the off position), and got the Customer's system up and running they began arguing that they should not have had to pay for the site visit because the issue was a "simple" fix. The site visit, which is only assessed once, is not related to the complexity of the issue, but rather the fact that a service trip is being made. All service industries have this as a standard practice and in this instance, the Customer was fully aware of what we were doing and why we were doing it. The fact that they argued with us after we performed our work and felt the need to leave a negative review speaks volumes of their character.Customer is acting wantonly and recklessly making such libelous statements. They claim that we are lying when in fact we have been nothing but honest and transparent. Customer is more concerned with ruining our reputation than the fact that their system has performed excellently since turned on and that our resolution to their issue was both prompt and professional.