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Business Profile

Searchers of Records

ID True

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ID True has no way got you to cancel your subscription. The phone number for customer service says its inactive. Ive only found other site that want to charge you to cancel for you. The site says you can cancel at any time by calling a number In sure they realize doesnt work and there are no other options on the site. I just dont feel I should pay for services I dont use, especially when I try to do the right thing and cancel.

    Business Response

    Date: 06/18/2024

    Hello ******,

    Thank you for contacting us.  Upon reviewing your complaint and account, we wanted to let you know your account has been canceled.  

    As far as the ability to cancel, when you signed up you received instructions on how to cancel your account.  We offer multiple methods including contacting our support team and canceling anytime within your online account.

    Thank you

  • Initial Complaint

    Date:04/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business indirectly refuses to cancel your membership by not abiding to their own stated policies. They refuse to answer the phone at the posted customer support hours of 6AM to 6PM -- The automated system just tells you to call back EVEN during those hours. They do not answer their email, so you can not cancel through email or EVEN get a response at all. They're disingenuous dirtbags. I need my membership cancelled for this service I never use.

    Business Response

    Date: 05/30/2024


    Hello *******,

    I have attempted to locate an ID True account for you, and happy to assist with cancelation and refund of prior month service.  

    I are unable to locate an account with the information provided.  We do not have any accounts under the name "*******************************" or email, ***********************?  Did you sign up under another name or email address.  If you have a confirmation email from ID True it will show the email address and a customer or order ID.  You also could provide us the last 4 digits of the card used and zipcode, and we might be able to locate the account.

    Thank you for contacting us

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb. 9, 2024, I suffered a severe identity theft, resulting in several fraudulent actions, as a result, I have since been searching for all avenues to protect myself moving forward. On Feb. 15 2024 I located a number of profiles exhibiting my personal information on this site, ie. my name, age, family members, and history of residence, and proceeded to request my information be removed from this sight. The site required I provide my email address to verify my identification and process the removal request. No such email was received either in my inbox, spam, or junk folders. As a result, the information I requested to be removed has not been. This is a top priority for me and I wish it's immediate resolution. Furthermore, I request the company block my information from being returned to the public viewable database permanently.

    Business Response

    Date: 04/15/2024

    Hello ********,

    Thank you for contacting ID True.  I see you went through our opt-out process on 2/15/2024 and removed the following record.  We sent an email to ********************* to confirm the removal, but it was not confirmed.  We have gone ahead and made this removal on your behalf and this record will no longer appear in search results.

    ************************* in **********, **

    Thank you!

    ID True Support

  • Initial Complaint

    Date:02/14/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged monthly for a service I do not want and have no way to contact them to cancel. They have no email address listed and the phone number provided will tell you you have called outside of business hours no matter what time of day you call. I need this subscription cancelled.

    Business Response

    Date: 04/15/2024

    Hello *****,

    Thank you for contacting ID True.  We have located the account under your email address, ***********************.

    We have canceled your account, and provided a courtesy refund for the last month of service.

    If you need to contact us, our customer support telephone number listed on our website is available 24 hours a day, 7 days a week, and you can email us anytime at **********************************.

    Thank you!

    ID True Support


  • Initial Complaint

    Date:02/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to OPT out from IDTRUE and they will not send a confirmation email so that they can keep posting my private information online. Posting my info places my safety at risk for significant risk of harm as a nature of my job.

    Business Response

    Date: 04/15/2024

    Hello ****,

    Thank you for contacting ID True.  I see you went through our opt-out process on 2/4/2024 and removed the following record.  We sent an email to ********************** to confirm the removal, but it was not confirmed.  

    We have gone ahead and made this removal on your behalf and this record will no longer appear in search results.

    *************************  in *****, **

    Thank you!

    ID True Support

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting charged monthly payments I did not agree to. I have called multiple times to try and cancel my account and stop from being charged and no one ever answers after being on hold for long periods of time. There is no email listed on their account and no other way to contact them. This is a scam.

    Business Response

    Date: 04/15/2024

    Hello *****,

    Thank you for contacting ID True.  It appears you contacted your bank on 02/22/2024 to cancel your account with us and were provided refunds for the service.  

    Your account was canceled and you are no longer billed for service.

    Thank you!

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website published my family information associated without my permission

    Business Response

    Date: 04/15/2024

    Hello Ting,

    Thank you for contacting ID True.  It appears your email had reached its *** removals of 3 records.   I do see the 3 requests to Opt-Out, and we also added the last one appearing for ********* ** on your behalf.  

    Here are your following opt-out records:

    *************, ********** **
    ************* ****, ********** **
    ***************, ************ **
    *****************, ********* **

    Thank you

    Customer Answer

    Date: 04/15/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************

     

  • Initial Complaint

    Date:12/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested my personal information be removed from IDtrue database and that they cease to process it and make it available for sale.I received the attached response from IDtrue.#1 such email was never delivered to my email address, neither my inbox or spam/junk folder.#2 My complaint is not an "opt-out" for removal under the authority of your terms, solely for your search results for the person listed in your response.It is notice cancelling all agreements and to destroy and cease processing all my personal data, in all of your systems.

    Business Response

    Date: 12/12/2023

    Hello *********,

    Thank you for contacting ID True.  It appears you opted out of our search on 12/10/23, and did not receive the email to confirm.  We have verified this request without the need to click the email and your opt out was processed for "*****************************" in ***** **.

    Thank you!

    Customer Answer

    Date: 12/14/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:12/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ?This company refuses to delete and stop sharing my personal information even after several attempts of requesting that. They do not honor their privacy policy and do not respond to any contact attempts. Delete my personal information under the name **** ********** in the ***********.

    Business Response

    Date: 12/12/2023

    Hello ****,

    Thank you for contacting IDTrue.  We see you requested to opt-out on 12/1/23.  We received you opt-out request and processed it for "**** **********" in ****** ** with the email of ***************************************  This info has been verified and removed.

    Thank you!

    Customer Answer

    Date: 01/11/2024


    Please be aware that the issue has not been fixed and my full name still shows up in multiple spots in the page. 

    Business Response

    Date: 03/25/2024

    Hello ****,

    Thank you for contacting ID True.  After looking into the issue, it appears you did use our automated opt-out tool, and remove a record for:
    **** ********** located in ******, ** on 12/01/2023

    This record is no longer visible in our searches.  If there are any other records that appear, you are able to remove up to 3 additional records.

    Thank you!

    Customer Answer

    Date: 06/20/2024

    This company has been asked in the past to suppress my information and delete it off their website and they complied back then but keeps reposting my private personal information on their website. They do not comply with request to suppress information and instead they repost all the information they remove a few months later. This company needs to be investigated for malicious activity. This is my last attempt at a civil request to have my personal information PERMANENTLY removed and suppressed before I contact a lawyer and bring legal action towards them. Also, this is the 2nd time I have had to file a complaint with the BBB in order for them to comply, they put the personal information back on their website once the time to reply time to the initial complaint is up.

  • Initial Complaint

    Date:11/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a ********** resident seeking removal of sensitive information from garbage websites like this one. I requested the removal of two records, was told to supply an email address to confirm opt out. No email ever received from IDTrue.

    Business Response

    Date: 12/12/2023

    Hello ***,

    Thank you for contacting IDTrue.  

    We have received your opt-out requests on 11/12/2023.  Both requests were processed via email ********************* for the following 2 records:

    ****************************** in ****** **
    *********************** in ****** **

    Thank you!

    IDTrue Support

     

ID True is NOT a BBB Accredited Business.

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