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Business Profile

Searchers of Records

ID True

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ID True, along with That's Them, People Looker, People Smart, Identity PI, and Email Finder, have all been selling my information. My entire life has been compromised by identity thieves and THESE companies are partially responsible - along with T-Mobile who also released everything on me and I wasn't even a customer. I want the madness STOPPED. Please make these companies STOP using and/or selling my data to the highest bidder. I should NOT have to write them every 30 days to stop it.

  • Initial Complaint

    Date:03/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel subscription and the phone is not answered and the web site just takes me in circles

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been try to cancel my ID true account for months and keep getting charged $44.99. There is no way to cancel on there website because it will keep glitching to the account home screen. I just want to cancel the account, I can't even see what card is connected to the account. It feels like shady business. Why all this trouble just to cancel the account??

    Business Response

    Date: 02/21/2025

    Hello,
    Thank you for contacting ID True.  

    I show your account has been canceled, and you should have received a confirmation email.  

    Thank you,

    ID True Support

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** charged me $3.95 for a one time use in January 4, 2024. Then every month since then they have charged me $44.95 on my Cosco credit card. I have not received any correspondence from them for these charges. I did not use their services since the initial use back in January. I did not sign up with an account, email address or password. I noticed the charge this month when reviewing my credit card for tax expenses. I want to cancel the account and the unauthorized charges.

    Business Response

    Date: 02/21/2025

    Hello,

    Thank you for contacting ID True.  We allow all customers to be able to login and cancel their subscriptions.   However, I was able to locate your account, and cancel it on your behalf.  You should received a confrimation email.   Also, as a courtesy, I have provided a refund for the last 2 months or service.  

    Thank you,

    ID True Support

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled/opted out of ID True months ago. This Company repeatedly debits my account for ***** monthly for subscription fee. I am at a loss on how to end this. They do not answer the phone ever or respond to email requests. Please help

    Business Response

    Date: 02/21/2025

    Hello,

    Thank you for contacting ID True.  

    It appears you were able to login and cancel your account, and it was canceled on 1/17.  You should have received a confirmation email confirming the subscription was canceled.

    Thank you,

    ID True Support

  • Initial Complaint

    Date:11/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been searching for a date I needed. I got my credit card bill in the mail with a charge of $44.99. from ID True. I do not remember signing up for this monthly service. I have been online trying to talk to someone to cancel this - I have no membership number, password, etc. to bring up acct. - all to no avail. Very frustrating that there is nobody there to talk to. I had sent an email earlier, but no response. I was even willing to pay the $44.99 for this month (although I have no information to verify this), but I am not willing to pay their monthly price going forward. They make it impossible to deal with. I just want to cancel! I know there is usually a small fee to start and then an option to cancel within a certain **** of days. Website will not allow me to cancel, nor anyone to assist over the phone. Please help!

    Business Response

    Date: 11/21/2024

    Hello *****,

    Thank you for contacting ID True.  After reviewing your account we see it was not canceled online.  We have gone ahead and canceled the account, and as a courtesy, we have issued a refund to the account for the *****.  You should revived an automated cancelation email as well as the refund notification.   You account will be credit and should appear on your statement in then next 48 hours.

    Thank you,

    IDTrue Support

    Customer Answer

    Date: 11/21/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:11/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    September 12 2024 I used ID trues site as a one time service. I am requesting cancellation and a refund for both October and November. I did not authorize a membership! I was never notified of confirmation from the two payments of ***** being charged. I used ID Trues services for what I thought was a one time fee in September 2024 for $4.99. I have not been on ID Trues site since September. I didnt catch Octobers charge but I definitely caught this months (November). I would like a refund for both October and November totaling $89.98. I am not sure what email ID True has on file but It may be an email address from my previous work email that is no longer is use. I tried resetting my password and used all email addresses I have and none of them came back to me having an account. I consider this an unauthorized ******************** I want all of my information removed and a refund immediately. Please let me know what information you may need from me. The last 4 numbers of my card is 0117 if that helps locate my account.

    Business Response

    Date: 11/18/2024

    Hello Veronika,

    Thank you for contacting ID True.  Our records show you contacted our support team on 11/10, and we were unable to locate your account with your email or name.  You provided additional email and names for us to search by and we were able to locate the account.  Your account was canceled and we were able to process a refund on your account.   You were sent a confirmation of the cancelation and another email with the refund.  We're happy we were able to resolve your concern.

    Thank you for trying ID True!

    Customer Answer

    Date: 11/18/2024

    ID true took two payments without authorization & only refunded one after me sending proof of both withdrawals and now have refused to respond to my emails. 

    Business Response

    Date: 11/19/2024

    Hello Veronika,

    After reviewing our communication for you for the account "Blah Blah" with an email address of ************************* we see you communicated with our support team and were refunded the charge for 11/9.  

    We have additionally provided a refund for 10/10.  You will receive an automated confirmation of the refund.

    Thank you!

  • Initial Complaint

    Date:09/12/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've requested to remove my information and keep getting an error that i've already removed 3 people regardless the email addy used. I want my info removed because of fraud and they're making it difficult. I've even tried a different browser and i.p but nope they refuse to remove my information.

    Business Response

    Date: 09/12/2024

    Hello ******,

    Thank you for contacting ID True.  I see you send our support team a request on Sept 11 @ 9pm last night.   As of the this morning, Sept 12, our team responded and It appeared you had an error due to the verification link we sent via email expiring.  Our team has completed and verified the opt-out request on your behalf. 

    Have a great day!

    Customer Answer

    Date: 09/12/2024

    Ok i will continue ot check back making sure my info isn't floating around again.

     

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please cancel my subscription as I'm unable to contact this company and don't want to be billed monthly User ID : ***************** Password: geetime#**

    Business Response

    Date: 09/04/2024

    Hello ***********,

    Thank you for reaching out to ID True!  We always allow for customers to cancel their accounts online, but just going to settings > billing and clicking the cancel button on your plan.  Additionally, our support agents can assist when you email **********************************

    I have gone ahead and canceled your account for the first month, and you will no longer be billed.

    Thank you!

    ID True Support

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged for an account that I did not authorise. The phone number provided to cancel it is not in service

    Business Response

    Date: 07/24/2024

    Hello,

    We have no record of a customer in our customer or billing systems.  There was no email provided, so we are unable to locate the account.  It's possible you signed up for an account and used another name or email address? 

    Otherwise, if you can provide the last 4 digit of the card, zip code, and the date of the last charge I can locate the account.

    We're happy to ensure your account is canceled and can provide a refund for the last month of service.

    Thank you!

ID True is NOT a BBB Accredited Business.

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