Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** and I took my car to get fix at international engines LLC, on November 30 my car turn off on me, and as soon as I turn it on my car the check engine light turn on and a clicking sound star it on the car, I took the car to do a diagnostic they said it was the ignition coil I bought it and installed it and the sound wouldn't go away I took it to international engines on December,03,2024.The next day they call and they said it was the lifters.i give them $1,000 deposit. Initially they said it was going to be $2,800, for doing the lifters, gaskets oil, and coolant fluid,but latter on that same day he call me and said he had made a mistake and that it was going to be more money, $300 more because the cram shaft was damaged and they need it to replace it I said go ahead if it was need it, the next day he call and said he messed up again and it was going to be $490 more because my car had deactivation lifters I was mad at the time but my car was all ready been work on so I said ok. They give me my car back on December, 09, 2024 when I pick up my car the car had the check engine light on when I ask the guy why my light was one he said it will turn off by it shelf that I had to drive it for 500 miles and it will be fine, I had to take my car for a service after 500 miles or they would void the guarantee. I took my car to get a diagnostic on December, 15, 2024 and they give me a hole list of things where wrong with the car and also they broke my air condition line and they said it was like that.on December, 18, 2024 I took it back to them to get it fix, they fix my air conditioner line but not check engine light they said to brought it back later after Christmas on January 3 my car turn off on me with my family inside and almost had a accident on the freeway, I took it back on Jan, 5,2024 and they keep it until January,27,2024 and my check engine light still on, I been struggling to get to my job and I been wasting money every day to get to work about $100

  

  Business Response

  Date: 02/04/2025

  In response to Mr. **** *****, we would like to state that we have tried
  speaking to Mr. ***** on the phone today to try to get clarification to his complaint, but we
  found that communication with him would be best through this avenue, due to the reason that he
  was not letting us ask questions and talked over us this was the same issue our service supervisor
  and office employee dealt with. We understand the frustration and why he is upset but
  communication is key.
  In regards to the complaint and to clarify the time line, Mr. ***** took
  his car to our shop on December 03, 2024, he left the vehicle and a $1,000.00 deposit. On
  December 09, 2024 our work was completed. Between December third and ninth we
  called him for recommendations, we recommended Mr. ***** to replace 19 external
  accessories and he only approved to replace three. One of them being the ignition coil set,
  something he was recommended to replace by ********** Auto Parts on November 30,
  2024 this was on a file he sent in with his complaint
  File:********************************. We also advised him that the check engine
  was on due to trouble code U0402 Code: Invalid Data Received from TCM. He took the
  vehicle and he did bring back the car a couple times for inspections.
  January 6, 2025, after driving the vehicle about 1,389 miles. He brought
  it because of the check engine light, making noise, and it shutting off. This is the time we
  replaced the lifters under warranty, he did not pay anything for the repairs. This is also
  the time we told him that the code we saw was the same code given to him a month ago
  and 1,389 miles ago. We explained what could be the issue and on January 25, 2025 he
  went to the office and spoke to our service supervisor. Our supervisor explained to him
  that the issue could be in the wiring loom, and that we had a good used harness we could
  replace his with at no cost to see if the issue resolved itself, at which point Mr. *****
  refused to do that and took the vehicle from our shop
  Today February 4, 2025, we spoke to Mr. ***** and when we spoke
  about the harness as why he did not want us to replace it he claimed that the reason we
  wanted to replace it was because we cut his harness, which is highly unlikely do to the
  fact that if that was the issue we would have replaced regardless, not only that but why
  would we want to do that when our job is just the engine itself, we do not want to
  struggle with any external accessories unless recommended to be replaced because they
  are visually damaged due to normal wear and tear. The other thing is that he sent a file
  mentioned above from the Auto Part store where they ran the check engine light and the
  February 4, 2025
  Complaint ID#: ********
  ignition coils were the issue, this was before we received the car. We recommended the
  coils not knowing that code was brought up to him, yet he refused to replace the coils
  knowing they are an issue. We don’t understand why this complaint is being brought up
  when he is the one allowing us the shop not assure the vehicle is working properly. The
  files he sent also show the trouble code U0402 and he has not done anything to repair it.
  At this point in time Mr. *****, all we can say to you is that we have
  done our part in honoring our warranty, by replacing and repairing the lifter issue that
  were causing issues. If you have any issues with the engine, you are is more than
  welcome to call and drop off the vehicle for an inspection. Your warranty is still valid
  and ongoing. Per our phone conversation on 02/04/25 at 10:38 AM, you told us you
  worked on electrical on vehicles and the computer system, I hope this is something easy
  to understand being that this is your field of knowledge, if that harness is not replaced
  soon you may cause issues to the engine and lifters, as that harness is what allows that
  system to work, this harness can cause multiple issues especially the ones you are
  experiencing, and I hope you are not driving the vehicle like that as it is dangerous. After
  our phone conversation, our offer to replace the harness with the good used harness at no
  cost is no longer is on the table. But, if you purchase a new harness from a respectable
  auto shop or even better the manufacture (dealer), we might be willing to replace it at a
  low labor cost or not charge you labor at all. Please get that harness replaced, or call us
  for any engine issues you have warranty one.
  NOTE:
  We will be attaching a few documents with dates and information to show the customer
  was aware of certain issues and recommendations, we are attaching files he sent to show
  the check engine light trouble codes with their dates and our documents to show that he
  knew of these problems. We cannot be held responsible for issues addressed to the
  customer that he did not want to replace.
  Thank you,
  International Engine LLC

  

  Business Response

  Date: 02/10/2025

  To Mr. *****’s follow up comments, we would like to state that we have
  done everything in our power to help Mr. *****, and are still willing to help him if there are
  issues with anything under warranty such as approved external accessories and the engine long
  block. What we are not going to do is go back in forth with some of his claims in this follow up.
  There is a reason as to why we submitted our copies of the paper work, and that is to show that
  Mr. ***** was fully aware of all our work and recommendations, he signed, initialed, and dated
  our paper work. He also has the exact same copies which were given on the day he picked up the
  vehicle. One thing we do want to make one thing clear is that we did not damage the wiring, and
  we would never directly wire a solenoid as it could cause issues due to much volage. We called
  Mr. ***** to tell him the wires were damaged and that we had used wire harness that we were
  willing to replace for him at no cost to help him, yet he refused it. When working on engines, we
  call customers to recommend anything we see that looks old, worn, damaged, broken, etc. and if
  the customer says don’t replace that we don’t. We do the work that the customer allows us to do,
  any issues after that we try to help, and if they do not want to accept our help it is out of our
  hands, but we try. If Mr. ***** is having issues with his engine and anything he approved us to
  replace he is more than welcome to come to our office to drop off the vehicle for an inspection.
  If there is an issue with any approved accessories or the engine long block, we will replace or
  repair anything that is under warranty. To make one thing clear if there is an issue with parts that
  are not under warranty, he is aware that he will have to pay for the part, labor, and tax for the
  work needed.
  NOTE:
  1. We will be attaching our invoices he signed and dated, please read the dates on those
  forms. Pay attention to the recommendation form, as this will show that he was aware of
  the code since, and issues he could be having with the codes he submitted since 12/09/24
  and you will see what he approved and refused us to replace. He was not charged for any
  refused parts.
  Thank you,
  International Engines LLC

  Customer Answer

  Date: 02/16/2025

  In response to international engines LLC. I don't trusth you as a business, u guys try to fix my car with in 2 months 4 times and u guys wherent capable of fix my car right. Initially I took my car with a engine problem and they give it back to me with a electrician problem it makes me wonder if they even have a license technician working on the cars because I never had the pleasure of meeting him or them because I know I saw couple employees work there, up to this moment I haven't received my old parts or talk to the technician that work on the car my car still have the same problems and that's why I'm asking for reimbursement of my money 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24, 2022 I towed my 2013 dodge journey to International Engines LLC and was told I needed a new engine. When the work was completed I picked up my vehicle and was told I had a 1 year warranty. But for the warranty to be valid I must bring my car back when I reached 500 miles. ***** leaving the shop my engine light came on so I turned around and went back. I was told I had faulty knock sensors which was not apart of the engine repair. On June 10, 2022 I took my car in for the 500 mile service so the warranty would be valid. I started seeing oil on the driveway and took my car back on 6/25/22. I was told I had a leaking gasket replaced and ignition coil set replaced and charged for parts. May 24, 2023 I took my car back because it had no power when excelling and the engine sounded like a hot rod. I was told the engine was under warranty but the labor was not and the amount was double the amount I paid the previous year because I needed another engine repair. My car was not completed until August 18, 2023 because they were short staffed and didnt have anybody available to do the repairs. I was given another warranty but only valid with 500 mile service check which was done 8/29/23. I was driving and the engine was sounding different so I took it back and was told the exhaust manifold was cracked. I asked how did it crack and was told due to overheating but my car never overheated. I was charged for labor and parts. I contacted a different shop and asked how does the manifold crack. A front collision or bolting it too tight are the only ways it will crack. October 14, 23 my oil change reminder came on, I had it changed on October 20, 23 and was told I had oil in the radiator and the gasket not being sealed properly is the only was antifreeze would be in the radiator overflow. I called the shop and was told to have it towed in because driving the car will make it worse. Im back to relying on other people for rides to work and weekly doctors appointments.

  

  Business Response

  Date: 11/07/2023

  In response to *********************************** (********) complaint we would like to state that the vehicle has nothing wrong with the engine our product, we have been trying to contact the customer but we have been getting messages that the phone number is not taking calls at this time. Regardless of that we would like to take the opportunity here to let ********************** (********) know that the vehicle has been ready for pick up. The issue with the with the oil and water mix was only in the cooling system, not internal to the engine. This is due to the system being contaminated. We recommend the vehicle to be driven and returned to us if the customer notices anymore contaminate in the system so we may flush it out. When a cooling system is contaminated you will see oil and water mixed, it is normal to see and is recommended to have flushes done until the contaminate is cleaned out, the heater core is a small radiator that is difficult to clean out unless you replace it, but with enough flushes the system will clean itself out. We have been driving the vehicle to assure the engine is not overheating and the engine is working fine.  If there is any questions or concerns please call our office *************

   

  Thank you, 

  ************

• Initial Complaint

  Date:12/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022 i took my suv Buick Enclave 2010 they first said 3 weeks to rebuild the motor its been months and they have been paid and they still havent fixed my vehicle and now they are sayd that my ac os not working wennit was fix b4 taken to then my ac shop please help me get my car

  

  Business Response

  Date: 12/20/2022

  In response to *********************************** complaint. We would like to state that ****************** has already picked up his vehicle on 12-15-2022. We had to do some repairs that were not under warranty, but out of good faith to ******************, we  did not charge him because of the time he was patiently waiting. The issues he encountered were with a leaking a/c hose and a leaking gasket, this was resolved at no cost.  If the customer has any further issues with ******************** we did, he has warranty and is more than welcome to call or bring in the vehicle for an inspection, we recommend that if he is currently experiencing issues to call us A.S.A.P. We do not recommend waiting because the issue may get worse and we want to avoid warranties being voided. 

  Customer Answer

  Date: 12/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************