ComplaintsforInternational Engines LLC

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 24, 2022 I towed my 2013 dodge journey to International Engines LLC and was told I needed a new engine. When the work was completed I picked up my vehicle and was told I had a 1 year warranty. But for the warranty to be valid I must bring my car back when I reached 500 miles. ***** leaving the shop my engine light came on so I turned around and went back. I was told I had faulty knock sensors which was not apart of the engine repair. On June 10, 2022 I took my car in for the 500 mile service so the warranty would be valid. I started seeing oil on the driveway and took my car back on 6/25/22. I was told I had a leaking gasket replaced and ignition coil set replaced and charged for parts. May 24, 2023 I took my car back because it had no power when excelling and the engine sounded like a hot rod. I was told the engine was under warranty but the labor was not and the amount was double the amount I paid the previous year because I needed another engine repair. My car was not completed until August 18, 2023 because they were short staffed and didnt have anybody available to do the repairs. I was given another warranty but only valid with 500 mile service check which was done 8/29/23. I was driving and the engine was sounding different so I took it back and was told the exhaust manifold was cracked. I asked how did it crack and was told due to overheating but my car never overheated. I was charged for labor and parts. I contacted a different shop and asked how does the manifold crack. A front collision or bolting it too tight are the only ways it will crack. October 14, 23 my oil change reminder came on, I had it changed on October 20, 23 and was told I had oil in the radiator and the gasket not being sealed properly is the only was antifreeze would be in the radiator overflow. I called the shop and was told to have it towed in because driving the car will make it worse. Im back to relying on other people for rides to work and weekly doctors appointments.

  

  Business response

  11/07/2023

  In response to *********************************** (********) complaint we would like to state that the vehicle has nothing wrong with the engine our product, we have been trying to contact the customer but we have been getting messages that the phone number is not taking calls at this time. Regardless of that we would like to take the opportunity here to let ********************** (********) know that the vehicle has been ready for pick up. The issue with the with the oil and water mix was only in the cooling system, not internal to the engine. This is due to the system being contaminated. We recommend the vehicle to be driven and returned to us if the customer notices anymore contaminate in the system so we may flush it out. When a cooling system is contaminated you will see oil and water mixed, it is normal to see and is recommended to have flushes done until the contaminate is cleaned out, the heater core is a small radiator that is difficult to clean out unless you replace it, but with enough flushes the system will clean itself out. We have been driving the vehicle to assure the engine is not overheating and the engine is working fine.  If there is any questions or concerns please call our office *************

   

  Thank you, 

  ************

• Initial Complaint

  12/13/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In August 2022 i took my suv Buick Enclave 2010 they first said 3 weeks to rebuild the motor its been months and they have been paid and they still havent fixed my vehicle and now they are sayd that my ac os not working wennit was fix b4 taken to then my ac shop please help me get my car

  

  Business response

  12/20/2022

  In response to *********************************** complaint. We would like to state that ****************** has already picked up his vehicle on 12-15-2022. We had to do some repairs that were not under warranty, but out of good faith to ******************, we  did not charge him because of the time he was patiently waiting. The issues he encountered were with a leaking a/c hose and a leaking gasket, this was resolved at no cost.  If the customer has any further issues with ******************** we did, he has warranty and is more than welcome to call or bring in the vehicle for an inspection, we recommend that if he is currently experiencing issues to call us A.S.A.P. We do not recommend waiting because the issue may get worse and we want to avoid warranties being voided. 

  Customer response

  12/20/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩