Complaints

This profile includes complaints for Inspire Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspire Communities

  4742 N 24th St Ste 325 Phoenix, AZ 85016-4884

• 

  Elm Grove Mobile Home Estates

  1704 Martin Luther King Jr Blvd Killeen, TX 76543-5423

• 

  Western Villa Mobile Home Park

  4522 W Loop 281 Lot 56 Longview, TX 75604-5869

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is in charge of a trailer park in ********** wv called independence hills village This company never has anyone at the office that you can contact or any maintenance people to help tenants with issues currently there are tenants without water due to busted/leaking pipes, and I have also turned in my rent over a week ago and it stillhas not been applied to my account these issues have been reoccurring issues. Its been months and months trying to be able to contact somebody up at the office, but it seems likenobody is ever there. Their normal business hours are from 8 AM till like four or 5 PM but no matter what time you call during hours, nobody ever answers. we pay more for a lot rent than any other trailer park in ********** does and receive no help from anyone

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Random lot rent increasing for no extra maintenance to the property.. has gone up over $200 in the last two years of us living there. Bought the house with a bat infestation.. was no help.. was told it was our problem. Now dealing with sewer issues that they state are not their problem because its backing up into the house, but this has happened since they snaked the line infront of the house maybe 2 months ago. my fianc had to go and rent a router to resnake the line himself.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023, I was charged $6,651.28 by The ******* mobile home community, owned by Inspired Communities, for damages that were caused by their contractor, not by me. Despite this, the charge was placed in my name. I later received proof that Inspired Communities wrote off the amount and claimed it as a tax deduction but never issued me a 1099-C form, which they were required to do under IRS guidelines.Instead, they sent the alleged debt to a collection agency, ****** ********, which is now charging interest and has reported the account to my credit file. Ive contacted ****** ********, and they confirmed that The ******* has not provided the information needed to prove the debt was not already written off. They told me they may need to remove it, but nothing has been done.For over a year, I have reached out multiple times to on-site managers, regional managers, corporate staff, and others affiliated with Inspired Communities. Ive been told repeatedly that the issue would be looked into or that paperwork may have been mishandled. Despite all my efforts, no one has taken responsibility or resolved the matter.This has severely damaged my credit, affected my livelihood, and defamed my character. I have tried to resolve it internally, but this is now clearly a case of fraud, tax-related misconduct, and Fair Credit Reporting Act violations. I also did not receive my deposit back in a timely manner as required by law.I am now seeking $80,000 in damages due to multiple violations, including continued credit reporting, failure to issue required tax forms, mishandling of documents, and the emotional and financial harm this has caused. All supporting information has also been provided to ****** ********.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is horrible! ***** does his best but he is only one guy, its gross here, there are now rats running around!

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an additional complaint following my previous partially resolved complaint from January 23, 2025. While I was eventually able to have the improper charges removed from my account nearly a month later on February 19, 2025, this resolution only came after 22 unanswered phone calls between January 23 and February 19. No one from ANY management ever reached out to me except once on Feb 6th, despite my repeated attempts to contact them.I spoke in person with the community manager, Mr. ***** several times, and he assured me that I would have the opportunity to meet with the regional manager to discuss any future rent increases. However, I was never contacted by phone or email, despite management having my information on *********** February 27, 2025, notices were distributed announcing a rent increasethis time even higher than the previous increase I had already filed a complaint about. The rent is now increasing by $110 from $100, in addition to a percentage-based increase on water charges. This comes without any prior discussion or the promised meeting with the regional manager.Beyond that issue, the management provides no meaningful value to the community, to justify such a drastic increase Poor maintenance Management does not cut the grass for rental properties and will attempt to charge $75 dollars to do so.Flooding issues ************* floods when it rains, making certain areas difficult to navigate.Damaged infrastructure Roads are in poor condition, and several homes remain damaged or abandoned.Lack of communication Managements response time is minimal at best, and they consistently fail to return calls and maintenance requests Given the lack of maintenance, absence of repairs, and continued failure to communicate with residents, these rent increases appear unjustified. I request that the rent increase be reconsidered and that management fulfills their obligations to maintain the community before increasing financial burdens on residents.

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   .All I want to do is to pay my rent.

  Business Response

  Date: 09/24/2024

  Hello Madi,
  

  Thank you for reaching out to Inspire Communities. Mr.
  Graham contacted our Customer Support Line on September 17, 2024, regarding why
  his Aetna Nations Benefits Card was not accepted on our Resident Portal, which
  is managed by a third-party payment system. Our Customer Support
  Specialist did not have the answer at the time but assured Mr. Graham that she
  would investigate the issue.

  Our Customer Support Specialist promptly issued a ticket with our Resident Portal
  support desk. Unfortunately, we discovered that the Resident Portal does not
  accept the Aetna Nations Benefits Card because it is a healthcare card.
  According to the Aetna FAQ page, the card can be used to pay for utilities not
  included with rent. We apologize for the inconvenience, but our Resident Portal
  third party system is not equipped to accept the Aetna Nations Benefits Card
  for payment.

  Our Customer Support Specialist representative suggested an alternative
  payment method, such as purchasing a cashier’s check or money order. She also
  advised Mr. Graham to confirm with Aetna whether these options are covered by
  his benefits.
  Thank you for your understanding.
  Best regards,

  Management

  Business Response

  Date: 10/01/2024

  Hello Ms. Posey,

  Our regional team was able to work with the customer and the 3rd party payment system - Resident Portal - to resolve Mr. Graham's issue. Mr. Graham was able to pay his rent using his AETNA National Benefit Card. The customer communicated to the local team that the issue is resolved! 

  Thank you,

  Management 

   

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived at ********* for 7 years. This h*** hole of a place gets worse and worse and the rent increases every year by around $30 without fail. We have been without management all summer. ***** is who we were told to talk to but he says "I don't get paid to take care of yalls park". We have no one to reach out to when there is an emergency cause every number we are given, NO ONE ANSWERS. Maintenance man doesn't even live in the same city as us. There are so many issues it is ridiculous and yet no one to take care of the issues. When we try to get a corporate number we get stone walled on all fronts. We are tired of paying these outrageous prices for lot and living in what is known to even the teens at my child's school as "the trashy murder park". 0 out of a thousand don't recommend moving into here. You better off living in the drug trailer park on the other side of town. At least their roads are nice, the mow their residents grass for them foe the price they charge and they have management and maintenance. I'm so over this bs that me and a couple residents are looking into buying some land and moving our trailers to it. Cheaper than yalls rent and at least we don't have this embarrassment of a park to live in.

  Business Response

  Date: 09/24/2024

  Dear Madi,
  Thank you for reaching out to Inspire Communities. ********** communicates regularly with our Regional Manager for Sweet Gum and when the Regional Manager is onsite, she meets with residents in person. Additionally,this resident has the RMs direct number.
  The management team is onsite regularly 4-5 hours Monday through Friday and Saturday's from 10 am -2pm. Phone calls are returned within 2 business days. We do not require our community or maintenance team to live onsite. Inspire leadership conducts regular visits to the communities and this particular community looks great at this time.
  Due to resident privacy we cannot disclose other residents information or status. We are aware of the concerns Ms ******* has and are in the process of addressing.  
  
  Best Regards,
  Management

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sewer backups into yard for the last 3 years. Excuse for 3 years, pumps are on special order.

  Business Response

  Date: 04/24/2024

  Dear BBB,

  The BBB complaint is the first time that the current community staff has heard of a sewer issue in Mr. ****** yard. ************** reached out to our community staff last week regarding his dissatisfaction with the new placement of the dumpster, but did not mention anything about the sewer in his yard.
  
  The community team inspected Mr. ****** yard with him April 23rd. A plumber has been called to look at the yard, but it is currently dry. We are working to determine what the issue is.

  Sincerely,

  ***********************
  Inspire Communities
  Customer Support Specialist
  

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an employee over two years ago for this company they are correct but I did not share any persons information but my own in this complaint. I am a resident in this community and whether or not I was an employee at one time has no bearing on the fact that I still do not have a lease for my home after purchasing it. I have tried contacting corporate multiple times and never get calls back from the regional manager as promised and I called the office two weeks ago left a voicemail with my number to call back and still till this day have yet to hear back. I was not fired I quit after four years of working there because I was pregnant with my daughter and had hg which is extreme morning sickness and was in and out of the hospital so my childs father decided it was better for me to stay home at the time so nothing Im saying is to be malicious in any sense just want the company to do better and give me a proper lease and proof of these policies they are claiming to have without it being in writing anywhere or signed by anyone. Thank you!

  Business Response

  Date: 04/19/2024

  Dear BBB, 

  As a former employee of Country Roads and *********, ***************** is very familiar with Inspires policies that include not disclosing other customers information. We know ****************** would like her information to be kept confidential also. 

  Our community teams do not sit in the office all day but are out collecting rent, performing maintenance on the community, working with vendors, showing customers and residents homes that are available. Calls are returned but not always the same day.
  
  Our central service office has one **************** Representative (CSR) who returns all calls within 48 hours and logs the calls and messages received. Calls are escalated to the regional team as needed. ***************** can share the documents related to her home that she is requesting through an email to ************************************. 
  
  Thank you,
  Management 

  Business Response

  Date: 04/22/2024

  Dear BBB Team,

  Our regional team connected with ****************** today. The regional team member communicated that a new lease will be provided once it is cleared with legal counsel and reminded ****************** that they have spoken several times. There is a signed lease on file from 2019. The regional team member will be in the community this week and assured ****************** that she will look into a tree that is concerning ******************. Our regional team member did remind her that homeowners are responsible for tree maintenance for any trees on the homeowners property.  

  Thank you,

  Management