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Average of 16 Customer Reviews
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Review fromcharles p
Date: 03/11/2024
1 starMy price on the signed contract was for 2289 on 2/8/24 then on 2/9/24 i was looking at reviews and seen there was a senior discount which i would get being 68 at 10% contacted ****** at Rooter Ranger and he said my price was 2489 which i never ever saw on my initial tablet signed contract.****** sent me the contract that looked updated with a price of 2489 on top with no signature at the bottom and they stated they had to remove my toilet also they never touched the toilet just vanity to access sink plumbing.So im doing the math 2289-10%=2060.Even the updated contract say 2489-10%=2241 there price said 2289.I had every intention of giving a good review ******* the tech who did the job was an awsum employee .
Rooter Ranger LLC
Date: 07/19/2025
Thank you for taking the time to share your experience. We sincerely appreciate your feedback and are very sorry for the confusion regarding the pricing and senior discount.
We absolutely want to honor any discount that applies and ensure that your contract reflects only the accurate and agreed-upon pricing. We understand your frustration in seeing different numbers and that it caused concern, especially when you had every intention of leaving positive feedback and were especially grateful to hear that ******* provided great service.
Regarding the discrepancy between the $2,289 and $2,489 amounts and the update you received without a signature, wed like to investigate this further and make it right. If a toilet was never removed, that should not have been listed or charged, and we certainly want to correct that as well.
Please reach out to us at:
?? ************
?? **********************************************************
We would be happy to audit your file, clarify the pricing, and issue any owed refund if an error was made. We value your trust and we want to ensure this ends on a positive note.
Sincerely,
The Rooter Ranger TeamReview fromDominic G
Date: 11/27/2023
5 starswe were very happy with the service provided by ********* today. He was very knowledgeable and quick to get the job done. Highly recommendedRooter Ranger LLC
Date: 08/07/2024
Greetings, and thank you for the kind words! Its wonderful to hear you had such a great experience with the Rooter Ranger family! From our number one rated call center to our industry-leading warranties, we are always here 24/7, 365 days a year for all your plumbing needs! Thank you for choosing Rooter Ranger and have a wonderful day! Kindest regards,****** Beebe Rooter Ranger Owner/OperatorRooter Ranger LLC
Date: 08/09/2024
Greetings, and thank you for the kind words! Its wonderful to hear you had such a great experience with the Rooter Ranger family! From our number one rated call center to our industry-leading warranties, we are always here 24/7, 365 days a year for all your plumbing needs! Thank you for choosing Rooter Ranger and have a wonderful day! Kindest regards.Review fromFrank S
Date: 07/10/2023
1 starThe price they charged was outrageous. But even more outrageously, these people used my debit card information to drain my checking account of over $7000 without my authorization and without issuing me an invoice or offering me the choice of a payment method. Ask yourself: Is this the kind of company I want to do business with?Rooter Ranger LLC
Date: 01/02/2024
*****, I regret hearing that your experience with Rooter Ranger wasn't a positive one and we would love the opportunity to make this situation right for you! Please contact **** @ ************. Your satisfaction is our priority, and we look forward to resolving this promptly! We apologize for any inconvenience you've experienced and are committed to regaining your trust. Thank you for bringing this matter to our attention. Best, ******** Beebe Founder/ General Manager Rooter Ranger PlumbingReview fromGregg S
Date: 03/26/2023
5 starsI called to schedule someone to take a look at my 10+ year old water heater and give me an estimate on installing a new one. I called at 10:30 am and by 7 pm that same day, I had a new one installed. The response from my first call to the installation was truly AMAZING!The technicians who were part of this were polite, engaging and knowledgeable. I'd like to thank:******************** ****** ***** All these young men did an EXCELLENT job. I appreciate their commitment to doing the job right!I WILL RECOMMEND ROOTER RANGER TO EVERYONE!*********************** *******Rooter Ranger LLC
Date: 08/07/2024
Hello, and thank you for taking the time to leave such a genuine and glowing review! I will make sure to pass along the kind words to our team members. From your initial call to your final walkthrough, we always strive to provide all our customers with a ****** service experience. With all the changing technology present in our world today, we still understand how important word-of-mouth recommendations can still be. Please let me know if I can assist you further and have a fantastic day! Warm regards,****** Beebe Rooter Ranger Owner/OperatorReview fromLisa M.
Date: 02/02/2023
5 starsI think Rooter Ranger is an ****************** company. Have had them and they stand behind their work. We have ***** and he is excellent. Really knows the plumbing business. Thank you ***** ***********************Rooter Ranger LLC
Date: 08/07/2024
Hello, and thank you for leaving your 5-star service experience with Rooter Ranger! Your words truly mean a tremendous amount to our business, as we always enjoy hearing how our world-class technicians were able to serve our customers. Our technicians undergo weekly training with the most up-to-date equipment in our industry. We look forward to serving you in the future and have a great week! Best regards,****** Beebe Rooter Ranger Owner/OperatorReview fromMary Ann F
Date: 11/02/2022
1 starI would like to start by saying they are very adept to hard sell scare tactics. I have an older home, found one of my toilets backing up and not flushing properly. I decided to call a plumber to have the main line cleaned as it hadn't been done in 8 yrs. They advertised $49 and prompt service - sounded good. That experience was extremely stressful. They snaked the line and found a blockage, so put a camera through, they found a pipe that was disconnected and off center. Resolution was dig a 3x3x3 hole, attach new PVC pipe, rebar and salt the ground so no roots could get in. Price tag over $3000, they advertise 10% discount for senior citizens, 10% discount for first responders - they gave me 5% for each leaving a balance of $3149. They also wanted to repipe the main sewer line to the street for a total of $15000 or just from the corner of the house for $9000.. Being a senior widow I felt conflicted so spoke to my son, the supervisor spoke with him explaining the situation. After much though and several more conversations with my son decided to hold off on that. They were supposed to only get me an estimate of the payment if I chose to finance the $15000, instead they took the liberty of completing an application for the loan which I did not authorize. I received the loan papers in the mail with instruction on how to acfivate on line.They tied the line together but did not cover the hole until the super could see it - at 4am the next morning my small dog fell in it. When I informed them I would not be going through with the major repair they informed me they had already pulled permits and I would have to pay a prorated amount for this - it was a week-end and I did not authorize this. I feel this was a scare tactic when I told them it was a scare tactic, and my incident with my dog, they reduced the bill to $3000, I later found out their Calif. license was suspended, therefore should not have been doing business in Calif.Rooter Ranger LLC
Date: 11/03/2022
Hello **** ***, I want to personally apologize about your less than 5-star experience. At Rooter Ranger we Guarantee 100% Customer Satisfaction. We will make this right by whatever means necessary. Please give me a call @ ************ and I will do whatever it takes to have you leaving the situation satisfied and with a smile. Cheers!
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