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Average of 17 Customer Reviews
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Review fromFrank S
Date: 07/10/2023
1 starThe price they charged was outrageous. But even more outrageously, these people used my debit card information to drain my checking account of over $7000 without my authorization and without issuing me an invoice or offering me the choice of a payment method. Ask yourself: Is this the kind of company I want to do business with?
Rooter Ranger LLC
Date: 01/02/2024
*****, I regret hearing that your experience with Rooter Ranger wasn't a positive one and we would love the opportunity to make this situation right for you! Please contact **** @ ************. Your satisfaction is our priority, and we look forward to resolving this promptly! We apologize for any inconvenience you've experienced and are committed to regaining your trust. Thank you for bringing this matter to our attention. Best, ******** Beebe Founder/ General Manager Rooter Ranger PlumbingReview fromGregg S
Date: 03/26/2023
5 starsI called to schedule someone to take a look at my 10+ year old water heater and give me an estimate on installing a new one. I called at 10:30 am and by 7 pm that same day, I had a new one installed. The response from my first call to the installation was truly AMAZING!The technicians who were part of this were polite, engaging and knowledgeable. I'd like to thank:******************** ****** ***** All these young men did an EXCELLENT job. I appreciate their commitment to doing the job right!I WILL RECOMMEND ROOTER RANGER TO EVERYONE!*********************** *******Rooter Ranger LLC
Date: 08/07/2024
Hello, and thank you for taking the time to leave such a genuine and glowing review! I will make sure to pass along the kind words to our team members. From your initial call to your final walkthrough, we always strive to provide all our customers with a ****** service experience. With all the changing technology present in our world today, we still understand how important word-of-mouth recommendations can still be. Please let me know if I can assist you further and have a fantastic day! Warm regards,****** Beebe Rooter Ranger Owner/OperatorReview fromLisa M.
Date: 02/02/2023
5 starsI think Rooter Ranger is an ****************** company. Have had them and they stand behind their work. We have ***** and he is excellent. Really knows the plumbing business. Thank you ***** ***********************Rooter Ranger LLC
Date: 08/07/2024
Hello, and thank you for leaving your 5-star service experience with Rooter Ranger! Your words truly mean a tremendous amount to our business, as we always enjoy hearing how our world-class technicians were able to serve our customers. Our technicians undergo weekly training with the most up-to-date equipment in our industry. We look forward to serving you in the future and have a great week! Best regards,****** Beebe Rooter Ranger Owner/OperatorReview fromMary Ann F
Date: 11/02/2022
1 starI would like to start by saying they are very adept to hard sell scare tactics. I have an older home, found one of my toilets backing up and not flushing properly. I decided to call a plumber to have the main line cleaned as it hadn't been done in 8 yrs. They advertised $49 and prompt service - sounded good. That experience was extremely stressful. They snaked the line and found a blockage, so put a camera through, they found a pipe that was disconnected and off center. Resolution was dig a 3x3x3 hole, attach new PVC pipe, rebar and salt the ground so no roots could get in. Price tag over $3000, they advertise 10% discount for senior citizens, 10% discount for first responders - they gave me 5% for each leaving a balance of $3149. They also wanted to repipe the main sewer line to the street for a total of $15000 or just from the corner of the house for $9000.. Being a senior widow I felt conflicted so spoke to my son, the supervisor spoke with him explaining the situation. After much though and several more conversations with my son decided to hold off on that. They were supposed to only get me an estimate of the payment if I chose to finance the $15000, instead they took the liberty of completing an application for the loan which I did not authorize. I received the loan papers in the mail with instruction on how to acfivate on line.They tied the line together but did not cover the hole until the super could see it - at 4am the next morning my small dog fell in it. When I informed them I would not be going through with the major repair they informed me they had already pulled permits and I would have to pay a prorated amount for this - it was a week-end and I did not authorize this. I feel this was a scare tactic when I told them it was a scare tactic, and my incident with my dog, they reduced the bill to $3000, I later found out their Calif. license was suspended, therefore should not have been doing business in Calif.Rooter Ranger LLC
Date: 11/03/2022
Hello **** ***, I want to personally apologize about your less than 5-star experience. At Rooter Ranger we Guarantee 100% Customer Satisfaction. We will make this right by whatever means necessary. Please give me a call @ ************ and I will do whatever it takes to have you leaving the situation satisfied and with a smile. Cheers!Review fromThomas M
Date: 09/03/2022
1 starTerrible experience. We have an older home. We were told that the pipes were collapsing and black water was flooding our laundry wall and under our kitchen tile. They said we had to have an immediate response and had to have our entire sewer replaced. While blowing out the pipes, they hit a cleanout by our exterior ac unit, causing the bit to divert and rupture the gas line. The gas company and fire department were called and 6 family homes were evacuated. The *************** scolded them and told us they had not blue staked. They also found the techs working in an unshored 8 foot deep wet hole at our back fence line. The *************** made them return the next day for a meeting with an investigator. It took forever for the pipes.to be repaired. The techs took extended lunch breaks. We would come home from work and find them lounging on our spa deck with visitors in plain clothes. We found our personal hand tools from our shed laying on furniture in our bedroom. They just helped themselves. They also left our bathroom cabinet sitting uncovered on our back patio, where it was rained on and sat in a pool of water during recent storms. The plumbing bill was nearly $20,000. We asked for an "itemized" bill and they have so far refused to provide it. They demand payment without an itemized bill and have threatened us with a lien. They then said they would settle for $15,000 and still refused to provide an itemized bill. We have every intent to pay, once we see what the charges are for. This company is not one we would ever utilize again.Rooter Ranger LLC
Date: 09/07/2022
Hello ******, I want to personally apologize about your less than 5-star experience. At Rooter Ranger we Guarantee 100% Customer Satisfaction. We will make this right by whatever means necessary. Please give me a call @ ************ and I will do whatever it takes to have you leaving the situation satisfied and with a smile. Cheers!Review fromMindy R.
Date: 08/26/2022
1 starBeware of this company. We called Rooter Ranger out on a Sunday because our main sewer line outside was backed up. After putting a snake down the cleanout the tech told us he would have to call for another tech to bring a camera because his snake detected a clog. Another tech/salesperson showed up and told us that our line was probably crushed so he could not try to hydro jet it and they would need to dig to fix it. He quoted ****** to do this. When I told him that I don't have the money he told me he could see if we qualify to finance a loan to pay. We felt pressured because the job seemed huge and we didn't want our house to flood. Turns out that one man came to dig for a total of 14 hours over three days that included him leaving a few times. the pipe was 10 feet down and not crushed. It had tree roots in it that could have resolved with the hydro jet. The man digging cut out less that two feet of pipe and replaced it, the hole was covered and they were done in 15 hours total from the time the first tech showed up and the hole was covered. The job ended up costing us $12,000!!! That was after I complained numerous times about the flat rate we were quoted that we didn't know was a flat rate and not based on the size/time of the job. Terrible customer service too! I called to talk to a manager and the tech called me back pretending to be the manager and asked what happened. He then called me a liar and said he was going to put a lien on my house when I was just getting clarification on the estimate he gave us! TERRIBLE experience and way over-charged!Rooter Ranger LLC
Date: 08/29/2022
Hello *****, I want to personally apologize about your less than 5-star experience. At Rooter Ranger we Guarantee 100% Customer Satisfaction. We will make this right by whatever means necessary. Please give me a call @ ************ and I will do whatever it takes to have you leaving the situation satisfied and with a smile. Cheers! - ********Review fromSean D
Date: 08/23/2022
5 starsRooter Ranger was quick, concise and efficient! They charged a slightly higher premium but man was it worth it! They tackled a massive job under 5 days and kept me in the loop through the entire process! 11/10 quality!Rooter Ranger LLC
Date: 08/07/2024
Greetings and thank you for sharing your recent experience, as you have our deepest gratitude! Your words mean the world to the entire Rooter Ranger Family! I will most certainly share your kind and uplifting words with our team, as their knowledge and professionalism are second to none. Please let us know if you require any additional assistance, as we are here to serve you 24/7, 365 days a year for all your plumbing needs. Thank you and have a great weekend!Kind regards,****** Beebe Rooter Ranger Owner/Operator
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