Reviews

Review Details

• Review fromJames G

  Date: 07/15/2025

  1 star
  Read better business reviews before hiring this company, they are crooks as the other reviewer said. We had a consult done back in June 2025, advertised price for starting $33 for a drain or clog removal. So they dispatched someone out, they sent us someone with barely any knowledge of the issue. We had no vent. So they cannot do it the easy way so let me get my supervisor over and he said IF we use a camera to look and fix the pipe it would be $199 pricing and the issue would be taken care of my supervisor has more experience than I do so let me get him to come over. Thats the thing the techs say so they can start adding charges for nothing, we didnt know the tactics they use. Supervisor came over DID NOT use a camera to look at anything he visually looked at everything quoted us thousands saying we need new piping this and that, we told them we didnt have the money so not a options at this time, then came the payment plan and credit offers. We politely declined all of it and asked him to send us the quotes, to text and email. Which he said he would. A month later were getting invoice and demands for $199 payment for not doing anything. Just basic consult. Filed complaint 07/15
  

  Rooter Ranger LLC

  Date: 07/19/2025

  Thank you for taking the time to share your concerns. Were truly sorry to hear about your experience and any confusion surrounding the service visit.

  Our $33 drain special applies to accessible and standard drain clearing jobs, and during our technicians visit, it appears your property had venting complications that made a basic snaking attempt ineffective. When issues like this arise, we often recommend involving a supervisor for further assessment, which can include additional diagnostics depending on the situation.

  We understand your frustration if the camera inspection was discussed but not completed, and we take that feedback seriously. That said, the $199 charge you referenced is our standard diagnostic fee when our senior technician is dispatched for a full system evaluation, even if the repair work is ultimately not performed.

  That fee should have been clearly communicated before proceeding, and if it was not, we sincerely apologize. Additionally, if you were promised a written quote and never received one, that is also not in line with the level of service we strive to deliver.
  

  We would like the opportunity to look into this further and resolve it appropriately. Please contact us at ?? ************ or ?? ******************************** with your job or invoice number so we can assist you directly.
  

  Thank you again for the feedback it helps us improve.
  

  Rooter Ranger Plumbing

• Review fromKimberly J

  Date: 06/23/2025

  1 star
  Worst company ever. Needed simple drain cleaning; advertised as $33. When *** arrived I wasn't sure of where clean out was and was told they don't dig around to locate that going on the roof was only option. Went on roof after sitting in A/C truck for ***** min; ran auger through one spot; came into bathroom and flushed. You could see NO water was going down. Then proceeded to blaze shower on high.... no one does this. It's obvious if the water didn't go down in the toilet it wasn't going to go down in the shower. Then ran auger through other stack which was after another 15 min of sitting in the A/C truck. Again flushed toilet which immediately backed up into the already full garage shower. By the time he left, the garage floor was filled with water. He then told me I needed all new drains. The bill around $400 far cry from the $33 advertised price I was told he wouldn't charge. He accomplished nothing; poor customer service. Do not do any business with this company.
  

  Rooter Ranger LLC

  Date: 07/19/2025

  Thank you for your feedback. We are truly sorry to hear about your experience and the frustration it caused. What youve described is not the level of service we strive to provide, and we appreciate you bringing it to our attention.

  Our $33 advertised special applies to standard and accessible drain cleanings, and we always aim to communicate clearly when additional work or access (like rooftop entry or diagnostic testing) may be required due to the unique layout of a property or the severity of the issue. However, you should never be left unclear about pricing or next steps.
  

  We also understand your concern about the water being run in the shower during testing. In many cases, our technicians will test different fixtures to determine the extent of a clog or backup, but this should be done carefully and responsibly. If water backed up into your garage as a result, we sincerely apologize that should not have happened.
  

  Regarding the final cost and diagnosis, we are especially sorry if you were told there would be no charge, and then later received a bill for around $400. That is not acceptable if it wasnt made clear and agreed upon. Wed like to look into this further and resolve it appropriately.
  

  Please contact us at ?? ************ or ?? ******************************** so we can review the service file and work toward a fair resolution.
  

  We value all feedback positive and negative as it helps us improve and be accountable.
  

  Rooter Ranger Plumbing

• Review fromJesse W

  Date: 03/21/2025

  5 stars
  Roto ranger did some work on our basement drain and I thought the price was a little high but the work was done professionally. Very satisfied. The same drain began doing the same thing as before. We called and **** came out. He showed us the problem. Dog hair in the secondary drain cover had accumulated and blocked the flow. He demonstrated how to check on it and how to clear it. I would recommend the business and if you are fortunate enough to have **** come out, Im sure you will not be disappointed.
  

  Rooter Ranger LLC

  Date: 07/19/2025

  Thank you so much for your thoughtful review! We truly appreciate your feedback and are glad to hear the original work was completed professionally and that **** was able to provide such helpful follow-up support. Its great to know he took the time to not only resolve the issue but also walk you through how to prevent it in the future.
  

  Well be sure to recognize **** for his excellent service were lucky to have him on our team! If you ever need anything down the line, dont hesitate to reach out.

  Thanks again for choosing Rooter Ranger!
  

  The Rooter Ranger Team

• Review fromBarry W

  Date: 03/18/2025

  2 stars
  I wish I had looked at this site when I was having drain line problems. My story is very similar to the problem reviews listed here. One person came and took everything apart to try and clear my drain line. When that didn't work he called a supervisor who had a camera to snake thru the pipe which confirmed my guess that I had a tree root problem. Now came the hard sell canned speech about cost and financing. The starting charge for replacing about 45 feet of pvc drain pipe was around $15,000. My wife and I are in our 70's so we went into sticker shock so he started his used car sales speech and the price came down to $9,000. At this point I felt I was between a rock and a hard place and agreed to finance the amount thru their finance company. We were promised a crew would be out the next day with heavy equipment and the job would be done in a day or two. The crew ended up being one man who was in his second day with the company, a shovel, a saws all and axe. He dug and chopped for 3 solid days and did a great job completing the job virtually by himself. One man $9,000 in my opinion is a little steep. I also have never received an invoice of what was done, cost or warranty in spite of several calls asking for one. So far everything is working thanks to the one new guy working hard to do the right thing. *. ******
  

  Rooter Ranger LLC

  Date: 07/19/2025

  Dear Mr. ******************* you for taking the time to share your experience. First and foremost, we want to sincerely apologize for the stress and confusion you and your wife endured throughout the process. Thats never the experience we want any customer especially those trusting us with such an important and costly home repair to have.
  

  Were grateful that the technician who completed the job showed dedication and work ethic, and were proud to hear that everything is still functioning well. That said, your concerns about pricing, communication, and lack of a final invoice are absolutely valid.
  

  We take these matters seriously, especially regarding transparency and documentation. Wed like to make this right by ensuring you receive your detailed invoice and discussing the terms of your warranty, which you are fully entitled to.
  

  Please reach out to our customer care team directly at:
  ?? ************
  ?? **********************************************************
  

  Mention your name and job details, and we will prioritize getting this resolved for you.
  

  We genuinely appreciate your feedback it helps us improve, and were committed to doing better.

• Review fromLiz K

  Date: 12/10/2024

  1 star
  Rooter Ranger came to my house because I have an inoperable shower. They said they need to charge $200 to video the plumbing underneath and that they will send me the video so that I can see what the problem is and that they will send me an estimate. They charged my credit card, did a quick 30 second calculation on their iphone calculator and said the repair will be $11,000 and then never sent me a video or an estimate. I let them know I need to see a detailed estimate if I'm going to pay $11K for something. That's the price of a car. For them to throw out $11K in one minute of typing on their iphone calculator with zero, measurement or details of what the work will be is so unsettling and felt so violating. I have emailed them twice, texted twice and called twice. Never received the video or a written estimate. I finally had to pay another company to do the work for me and have started a dispute with my credit card company for the $200 they have charged me without anything provided and because at this point they cannot provide anything since I have already had the issue repaired by another company after waiting 2 weeks with an inoperable shower and zero replies to my emails, texts and phone calls. Someone named ****** Beebe texted twice to ask then I wanted to schedule the work for the estimate. I replied twice and said I never received the estimate and to please send it with the video I paid for and he never responded. It's clear he would have only responded if I said I wanted to pay him $11K.
  

  Rooter Ranger LLC

  Date: 07/19/2025

  We deeply regret the experience youve described and sincerely apologize for the frustration and inconvenience this has caused especially given the urgency of your situation and the importance of a functioning shower.

  Your concerns are absolutely valid. Charging for a video inspection and failing to provide that video or a written estimate does not reflect our standards of professionalism, communication, or customer care. We understand that $11,000 is a significant investment, and you deserve a full explanation of what the scope of work entails, how the pricing was determined, and all supporting documentation especially before being asked to proceed.

  We are currently reviewing this matter internally to understand where the breakdown occurred. In the meantime, we would like to resolve this with you directly. Please reach out to us at:

  ?? ************

  ?? **********************************************************
  

  When you contact us, please include the address of service and the name on the original appointment so we can look up your file immediately.
  

  We are also aware youve had to dispute the charge with your credit card company, and we will cooperate fully with that process. However, wed still like to make this right on our end if possible.
  

  We appreciate your honest feedback it highlights areas where we need to improve and reminds us of the responsibility we have to every customer who opens their home and trust to us.

• Review fromTimothy E

  Date: 12/07/2024

  1 star
  These people are crooks. They advertise 33 minutes or it's free first time I use them. They didn't show up till 4 hours later. They wanted to up charge for a simple drain clean out. If I wasn't at the property they would have tried to charge me an arm and a leg but I was there and I would not allow them to do that. So they called me after apologizing gave me a $50 credit so I use them on my property a second time and they were unable to complete the job. They wanted to charge me $2,200 for a simple hard blockage. They said they needed to jet the lines which is b******* I went out the next day snaked it out myself took me about 15 minutes. This place is a scam. Do not bring your business to them. They will charge you for things that you do not need I feel like a company like this needs to be held accountable for their scams that pulling on people
  

  Rooter Ranger LLC

  Date: 07/19/2025

  We sincerely apologize for the experience youve had with our company and understand your frustration. Timely service, transparent pricing, and ethical practices are values we take seriously, and it's clear we did not meet your expectations in this case.
  

  Your feedback about the missed appointment window, pricing concerns, and the proposed solution are being reviewed with our operations and training teams. While some blockages do require jetting to fully resolve the issue and prevent recurrence, you should never feel pressured or upsold especially if a simpler solution may be available.
  

  We are also reviewing how our advertised promotions and scheduling commitments were handled during your service.

  No customer should be promised one thing and experience another.
  

  Please give us the opportunity to make this right. You can reach us directly at:
  

  ?? ************
  

  ?? **********************************************************
  

  If youre open to it, we would like to investigate your specific case in detail, ensure no unnecessary charges were made, and offer a resolution.
  

  We take allegations like this very seriously and appreciate you bringing it to our attention. Your experience helps us identify breakdowns and improve both our transparency and accountability going forward.
  

  Sincerely,
  The Rooter Ranger Team

• Review fromDavid N

  Date: 08/04/2024

  1 star
  They have no integrity at all, these individuals will tell you one thing but does another. Never on time for the job, never cleans up after them self. Make sure you deal with your insurance before they start. Do not let them. They said $27000 to do all my plumbing and put the house back together. After the plumbing was done they walked out and I had to hire independent contractors to finish the house. $47000 later its together. Beware of the company. They told me they will deal with my insurance company and no money out of my pocket, 3 days later they were knocking on my door and threatening to put a lean on my house. Get a second opinion before you let them do any major work!!! Id give a zero star if it was possible!!!
  

  Rooter Ranger LLC

  Date: 08/06/2024

  Hello *****, this is Jordan ********************** owner and operator of Rooter Ranger Plumbing. We appreciate you sharing your review and would like to offer some clarity regarding the situation. I understand your frustration and apologize you were not satisfied with our services. During my investigation into this matter, I have spoken with several technicians, supervisors, and our Director of *********** Operations **** to assist me in understanding every aspect of your service. In these instances (insurance claims), it is the policy holders responsibility to contact their provider during the initial phase of their issue. It is always Rooter Rangers procedure to ensure that this information is provided to our patrons before work is initiated. After speaking with our technician supervisor, it appears this information was properly relayed to the homeowner. We have several safeguards in place that specifically outlines insurance claims,which was signed by the homeowner. This signed document also certifies the homeowner was satisfied with the work (no discrepancies nor concerns were addressed) provided in addition to acknowledging they understand any/all tile,drywall, brick or other repairs are not included in their final price. At Rooter Ranger, it is never our intent to leave our customers feeling dissatisfied and we will always do our best to make things right to the best of our ability. I will contact you offline in hopes of coming to an amicable solution as 100% customer satisfaction and workmanship is our number one goal. From the entire Rooter Ranger Family, we wish you well and have a wonderful day.   

  Jordan **********************

  Rooter Ranger Plumbing 

  Owner/Operator 

• Review fromSushil T

  Date: 07/06/2024

  1 star
  Just Called Rooter Ranger for a tenant for a slow filling toilet to change/adjust the fill valve.The guy quoted $849 for changing a $8 fill valve. He also said will also adjust the bolts.For a ***** minute process of shutting down water supply to the toilet and replacing the fill valve, $849 is the most outrageous price someone can ask. It does not seem from this guy/company is from this planet. These people think that the customer is ignorant and stupid. I strongly suggest that never call/hire Rooter Ranger Plumbing.You can not post without giving one star. I will also report to the BBB if this company is a member.
  

  Rooter Ranger LLC

  Date: 07/19/2025

  Thank you for bringing this to our attention. We understand your concern and genuinely apologize if our pricing did not meet your expectations.
  

  At Rooter Ranger, we strive to provide professional plumbing service that includes not just the part replacement, but a full system inspection, warranty coverage, and a trained technicians time, expertise, and safety assurance. That said, $849 for a fill valve replacement is representative of our typical pricing however we are currently reviewing this specific quote internally.
  

  Our goal is never to make a customer feel taken advantage of or undervalued. We respect that many repairs seem simple on the surface, and we agree that transparency and fairness are essential.
  

  Please contact us at:
  

  ?? ************
  

  ?? **********************************************************
  

  Wed like to review your service ticket and work toward a resolution. We also welcome any opportunity to explain our pricing and provide options that better match your expectations.
  

  We appreciate your feedback, and we are committed to learning from it.
  

  Sincerely,
  The Rooter Ranger Team

• Review fromcharles p

  Date: 03/11/2024

  1 star
  My price on the signed contract was for 2289 on 2/8/24 then on 2/9/24 i was looking at reviews and seen there was a senior discount which i would get being 68 at 10% contacted ****** at Rooter Ranger and he said my price was 2489 which i never ever saw on my initial tablet signed contract.****** sent me the contract that looked updated with a price of 2489 on top with no signature at the bottom and they stated they had to remove my toilet also they never touched the toilet just vanity to access sink plumbing.So im doing the math 2289-10%=2060.Even the updated contract say 2489-10%=2241 there price said 2289.I had every intention of giving a good review ******* the tech who did the job was an awsum employee .
  

  Rooter Ranger LLC

  Date: 07/19/2025

  Thank you for taking the time to share your experience. We sincerely appreciate your feedback and are very sorry for the confusion regarding the pricing and senior discount.
  

  We absolutely want to honor any discount that applies and ensure that your contract reflects only the accurate and agreed-upon pricing. We understand your frustration in seeing different numbers and that it caused concern, especially when you had every intention of leaving positive feedback and were especially grateful to hear that ******* provided great service.
  

  Regarding the discrepancy between the $2,289 and $2,489 amounts and the update you received without a signature, wed like to investigate this further and make it right. If a toilet was never removed, that should not have been listed or charged, and we certainly want to correct that as well.
  

  Please reach out to us at:
  

  ?? ************
  

  ?? **********************************************************
  

  We would be happy to audit your file, clarify the pricing, and issue any owed refund if an error was made. We value your trust and we want to ensure this ends on a positive note.
  

  Sincerely,
  The Rooter Ranger Team

• Review fromDominic G

  Date: 11/27/2023

  5 stars
  we were very happy with the service provided by ********* today. He was very knowledgeable and quick to get the job done. Highly recommended
  

  Rooter Ranger LLC

  Date: 08/07/2024

  Greetings, and thank you for the kind words! Its wonderful to hear you had such a great experience with the Rooter Ranger family! From our number one rated call center to our industry-leading warranties, we are always here 24/7, 365 days a year for all your plumbing needs! Thank you for choosing Rooter Ranger and have a wonderful day! Kindest regards,****** Beebe Rooter Ranger Owner/Operator
  

  Rooter Ranger LLC

  Date: 08/09/2024

  Greetings, and thank you for the kind words! Its wonderful to hear you had such a great experience with the Rooter Ranger family! From our number one rated call center to our industry-leading warranties, we are always here 24/7, 365 days a year for all your plumbing needs! Thank you for choosing Rooter Ranger and have a wonderful day! Kindest regards.