Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

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  PetSmart

  250 Grossman Dr Braintree, MA 02184-4954

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  PetSmart

  1201 Barbrajordan blvd Austin, TX 78723

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  PetSmart

  1020 Veterans Pkwy Ste 900 Clarksville, IN 47129

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  PetsMart

  7505 E. 35th Ave. Denver, CO 80204

Review Details

• Review fromElena F

  Date: 07/16/2025

  1 star
  Petsmart does not honor authorship. In addition, it allowed me to place orders online for a pick up, and days later not only the order is not available, but it also never notified me if the status.

• Review fromMary W

  Date: 07/14/2025

  1 star
  My long haired daschund is 5 yrs old + has been groomed at petsmart ************ since being a puppy. Today after the bath and brush was done i was told they relisted her as a schnauzer + the fee is $10 more. She's definitely a ** hair doxy per the vet. Plus they charged $10 more due to her being fussy. The groomers at the bet + 2 daycares she goes to have never said she's a problem. I'll take my business elsewhere. The service they provide isn't worth $50+, no grinding, nothing special. If they feel they need to put a cone on her, fine. It seems like these issues should have been brought up beforehand about saying she's a schnauzer. And call me if she's fussy to the extent you have to charge more. What's she doing that's difficult? It makes me think the issue is unskilled groomers or it's a money grab.

• Review fromVeronica C

  Date: 07/14/2025

  1 star
  I want to leave a review on Pet smart in trader points. They check my mom's dog before the dog was left there checking her fur. You start cutting and stop saying the ears were matted. How dare you to let a dog leave there and you stared cutting on her. You ****

• Review fromAndreana S

  Date: 07/12/2025

  1 star
  I took my dog to be groomed at the **********************************************. I received a call that there was an accident and my dog got a small nic and they transferred him to the ***************** at that location. When I went to see him, there was a huge open gash on his leg and they had to glue it together to keep it in place. My dog was traumatised after and shaking and wouldnt eat an in tremendous pain. They took no accountability, refused to fire the Groomer and did nothing to rectify the issue. Horrible groomers, please do not take your animal there.

• Review fromLaura A

  Date: 07/11/2025

  1 star
  The employees provide great customer service and many truly care for the animals, but corporate is housing fish and birds and many more living breathing beings for sale in too tiny enclosures. These habitats aren't fit for microorganisms so why are higher *** providing the stores with the worst possible enclosures for their animals. I saw fish (betas) at multiple locations with not enough water to survive in their teeny tiny bathroom-like-rinse habitat c***. That is such an inhumane practice from the company higher ***. Again, the employees are running around like crazy, all the while with smiles on their faces for customers, trying to feed and house and clean cages while providing enrichment for the animals there, in addition to refilling merchandise on the shelves, yet corporate does not seem to care about providing adequate enclosures for the animals in its care. Once more, the employees appear to be running ragged trying to help both the animals and customers, saw their pay is terrible, esp. for all that they do too so wish corporate would have as much interest in helping to keep animals alive as their own employees do on the daily. Do better PetSmart corporate!! Provide actual responsible pet enclosures and pay your employees a living wage, for goodness sakes they are helping to keep your inventory alive!

• Review fromjacob K

  Date: 07/05/2025

  1 star
  I recently took my 7-month-old Cavapoo puppy to this location for a grooming appointment with ***********. We selected the upgraded grooming package, which was supposed to include a full bath and a proper haircut. Unfortunately, the service we received was far from what was advertisedand even worse, the business has since refused to offer a refund or accept any responsibility for the poor quality of service.When I picked up my dog, it was immediately clear he hadnt been properly bathed. He smelled the same as when I dropped him off. It seems they sprayed him with deodorizer instead of actually washing him, despite charging for a premium bath.On top of that, the haircut was inconsistent and sloppy. His coat was uneven, with visible patches of different lengths and no real blending. It was rushed, unprofessional, and clearly not the work of a trained groomer. I even shared photos with another grooming professional, who agreed it lacked basic quality and care.What makes this situation even more frustrating is the price. We paid nearly $100 for this grooming servicethis wasnt a budget-level appointment. At that price, particularly at a large and reputable chain, you expect a clean, well-groomed pet and a professional experience from start to finish.Despite raising these concerns, management refused to issue a refund or accept responsibility. Thats incredibly disappointingnot just because of the poor quality, but the lack of accountability and customer service. We werent asking for anything unreasonablejust to be treated fairly and receive the service we paid for.We wont be returning to this location, and Id urge others to think twice before trusting them with their pets. I hope this feedback is taken seriously.

• Review fromBarbara R

  Date: 06/26/2025

  5 stars
  PetSmart at ************** in ***. Had 2 dogs groomed, **** and Groot- both were done very well. Excellent service. Will go there again.

• Review fromRobert G

  Date: 06/25/2025

  1 star
  Petsmarts a good store but it always finds a way to disappoint me when I'm looking for fish or plants for my aquarium. Ive spent so much time and money at PetSmart taking care of multiple aquariums at home but when I need something its always an inconvenience going to PetSmart just for them to tell me they didnt get any this week check back in 2 weeks. Im here 4 months later asking for the same thing and still the same answer. I believe if PetSmart is even going to have a fish section they should probably do a better job on their stock of fish and plants (not dead ones).

• Review fromCindy C

  Date: 06/25/2025

  1 star
  My dog had an 11:30 grooming appointment today. The groomer said it would be 2-3 hours. At 3:45 I still had not received a call that my dog was ready so I decided to drive over to check on her. During my drive over the groomer called to say she was ready for pick up and that she was actually ready over an hour ago but my bad I forgot to call you my dog stayed in a crate for over an hour because she forgot to call. How does that happen? While my dog is in your care she is your responsibility and you actually forgot about her. Again I ask how does that happen? I will never go back there again.

• Review fromGuadalupe C

  Date: 06/13/2025

  1 star
  Took my dog to get groomed his hair wasnt cut right and its clear that his testicles had been bleeding when I looked closer they had a cut on them. I will never take my dog there again. I would have been more understanding if this was communicated when I picked him up. I hope that this helps others when deciding to take there dogs to get groomed at Pets Smart.