Customer ReviewsforPetSmart

Spoke to a total of 4 people including the supervisor. All were condescending and did not ac ept culpability to the problem. I followed up on an order placed 4/15/2025 because I did not receive shipping notification. Here it is 4/17 and the order is still processing. Per ******, order is delayed because they have been trying to reach the vet for two days and vet's office did not answer. He has to transfer me to their Vet ********** Told him I want to talk to a himan being and he responded with "that's all we have here." Spoke to Asia. I had to email her a photo of prescription card. I asked why wasn't I notified to provide this because the order asked for either the vet info or upload a photo. So now it's another 3 to 5 days. Spoke to ****** to place a curbside order so my dog can have food tomorrow. My total is now nearly $400 for dog food. Spoke to ******, supervisor. Very condescending, apologized with no emoathy to the situation. Wouldn't acceot responsibility for his team's disrespect. Apologies consisted of I apologize you did not read or see that orders take 3 to 5 days or I apologize you did not send a photo of your prescription, etc. I spend a ridiculous amount of money every month at Petsmart. The very least they do for their customers is to offer respect and courtesy when a customer is asking for assistance. They never took onus of the debacle and each one spoke to me in a way that made me feel like an idiot.

Have been trying for nearly 2 years to get my account deleted. No success. They will not delete me even though my pets are dead! They say I don't have an account yet they send emails with my account information and rewards points. Then they say my email is not attached to an account with them. Perhaps I'm using the wrong email. Then why am I getting account and promotional emails at that email address if you don't have that email address? I have been to the local store. Called corporate numerous times. Ongoing emails. They won't stop!

******** - TOXIC WORK ENVIRONMENT So my niece worked as a groomer and decided she could not emotionally handle staying one more minute in this hostile work environment. She asked for two mental health day and they harassed her about it. So she decided to quit. I accompanied her to pick up her tools. It was brutal, the salon manager came out of the salon asking me if she has decided to go and be homeless with her mom? And informing me that she will not be able to come back or transfer to another ********** kept saying she will be homeless along with her mom. All this in front of other people around. VERY UNPROFESSIONAL

They are still sending spam emails a year after my pet died. I removed all of her information as soon as she was gone. I have unsubscribed multiple times. I have called customer service. I cannot get them to leave me alone. In fact it appears they have re-added my email to their spam list. I have not used the account since she died and every time I get an email it is a painful reminder that she is gone. This company is heartless and greedy and I am deeply sorry I ever made a single purchase from them.

I signed my dog up for beginner classes in early part of '23 . I filled out the needed forms and paid in full at that time. The trainer asked me if shots were up to date and I said yes. when I showed up for the first class I was told in front of the whole class that if her shots weren't up to date that I couldn't come in at which I presented her with the shot records again to the trainer in front of everybody, Towards the end of the class I had to leave town at which I called and asked to speak to the trainer and if I can make up the last two sessions. I called about 5 times within that month to see if my pet could talk to her and was told each time that she'd call me back and she never did. Thoughout the year I'd call and they kept telling me that someone would call back but no one did. I even went there and got the same answer. I called this week and finally got someone who pretty much called me a liar because she said that she's there 6 days a week and I could'nt get a 'refund' after 6 months and I never asked for one. I only wanted to make up the time in some way. She totally disrespected me, got loud, over talked me. I never finished a sentence. She didn't tell me her name or who she was. She just kept telling me over and over that I wasn't getting a refund. she never even asked what I wanted, I told her that I missed 2 appts but she talked over me and said I missed 3 appts. this was the Westside Petsmarton Glenway ave.

******* did a great job on ******. Did exactly what I wanted. Everybody very friendly. I would recommend to anybody. We go to Wolfchase location.

Who the heck is in charge of clipping the birds wings? Tears my stomach up almost every time I go in for pet items. Im seriously curious, because it looks like a hurried up botched chopping of their wings. I saw a few that looked so bad that it could close its wing. I will reach out to them, but Im wondering if they come clipped before Petsmart gets them. Shame a frikkin shame

I do not recommend petsmart for your grooming or adoption needs.

Do not get your dog groomed at the ****************** location. They tell you one price and surprise...it will be $40 more when you arrive. They have me very upset!

I bought a dently dog chew thinking it was going to be a special treat and it ended up almost killing my dog. The bone was not digestable, the surgeon ended up saving stomach contents so I could see them. This surgery I needed cost me $2500 and almost my dogs life. I have sent message to petsmart headquarters asking to reimburse surgery and I could provide bills, pictures of what was in dogs stomach for proof. I also wanted them to put a large visible sign in aisle stating the bones can cause obstructions. I have not yet heard back