Business ProfileforBarxBuddy

Yes. I ordered an Interactive Barx Buddy Ball for my pet on February 10, ****. They are very unorganized with the shipping. They have so many ID numbers and Confirmation numbers and tracking numbers till it confused you with what number to give to them when they asked what it was. **************** representatives were not too friendly either with you when you asked questions about what you ordered. Nasty personalities along with playing dumb as though they did not know or understand what you were asking them about your order. And would have the audacity to hang up on you purposely because they did not want to help you solve your problem you were having. You'd be saying, "hello,hello,hello ! No one answered you back because they hung up on you. Also,their shipping is crazy too. You don't know if you will get from them what you ordered from them or not. You can hardly reach customer service as well. When I did finally receive it and read and followed directions, the ball did nothing this company claimed it did. Or showed, on their video of their Ball rolling around, jumping etc. I saw a video by them in 2018 whereas the product came with a a larger size ball, remote and batteries and with the remote and batteries put in it'd rolled forward, backward, jumped, rolled around flashing colored lights, etc. I did not get what I saw on their videos showed what the ball would do. Not mine. It came in a plastic bag and it was a very small ball. I paid for the shipping and handling and a lifetime warranty, $ 7. 99 for both. I feel mislead and deceived; taken for my money. This is the kind of business that is illegally operating as a business with false advertising, gathering information from customers through false advertisements, should be taken to Wave 3 Trouble Shooter on Television and Better Business Bureau. This company needs to be shut down. I want a refund of my money back. They sold me a ball that is a lemon. Do not buy anything from this Barx Buddy *************