Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a two year agreement unknowingly and not knowing there was a penalty for cancellation, as I was told by the salesman I could cancel anytime I wanted. I'm extremely dissatisfied with the quality of work they promised to deliver. They left a fly trap that was knocked over by the wind without refilling it. The salesman told me they would clean the window ***** and spider webs and that didn't happen. I am trying to cancel my two year agreement with them that I wasn't told about because the salesman didn't go over the fine print as the salesman just quickly read over what they offered on promotions if I signed today. He just had me sign here to get started. They are trying to collect over $400 to cancel and threatening to send me to collections. They are almost 3 times as expensive of my previous pest control service. This company is totally fraudulent.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging me for work not performed, What I thought I was agreeing to was not the terms I received.I have here in my possession, An invoice for $340. When they serviced the neighborhood, they did not have time to service my house. I was having problems with flies, so they applied something to the stucco to **** off the flies and I paid them $19 for that. The problem started for me. When I received a bill for $59. They had not performed any services yet, so I called the office to find out what the bill was for. That is when I was told that the bill was $59 a month. I spoke to the Manager(owner?) and asked why I would be billed for discounts not received I should never have allowed the salesperson to pressure me and tell me You are switching over, but the cost savings were substantial, lowering my fees from $474 to $236 a year from the way the salesperson told me. I had asked directly how often they serviced accounts, and the term the $59 covered. I was told that the service and fees were quarterly. I would never have changed from the previous and existing service if there were not financial savings. What benefit was there for me? I increased cost by $234 a year, so clearly what I thought the agreement was not in sync with the charges they are asking for. Because of this experience, I will not change services again.

• Initial Complaint

  Date:09/28/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No reflection upon the staff who have performed service at my property. This negative review is specifically aimed at a dishonest company that otherwise good employees work for. I signed up with Greenway to give them a chance. The first service was discounted, and I was told that if I cancelled my contract I would have to repay the discount. This is completely fair and I have no issue with this. HOWEVER, when I called to cancel my service contract due to lack of communication from the company and someone showing up when I specifically asked to reschedule an appointment and then having them try to come out again 2 weeks later, i was informed that they would NOT credit the monthly payments they had already taken from my account and I still owed them a full $300. Then I was told that they would credit ONE of my monthly payments, but not the other one. So they took money from my account for services they never provided. When I pointed this out, they're reasoning was that they tried to provide the service but me cancelling my contract did not allow them to provide it, so there was nothing further they could do.

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally signed up with a different pest control company, but then greenway pests came along. They told my wife all about being a smaller company with zero contracts because they didnt want to be like the bigger companies, come to find out that is a lie. They lock you into a contract for two years, longer than most other service providers. They dont provide adequate service; they barely even sprayed the whole house. To top it off, they have their employees ask you multiple times to leave them good reviews on ****** so they can win gift cards, standing there until you finish the review. Im all about supporting the so called small business, but this company is only in it to lock you into contracts and then canceling them when told not to. Out $450, dont want this happening to anyone else. Do not believe their ****** or Yelp reviews.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A member of Greenway Pest solutions came to my door and offered a discounted deal to start pest service with them. I told them I couldn't afford it on my own and would ask the roommates if they wanted to contribute to the cost.they offered to discount my first treatment saying they were in the area and would be able to do it for $120 the following day. I told them I really couldn't afford it on my own and really needed to talk to my roommates. The guy told me it was okay and that I could cancel service in the event the roommates couldn't contribute to help cover the costs.I paid them 120 for the initial service and they made me sign an agreement for two years at $65 a month. Thinking I could cancel at any time I went ahead and talked to my 3 other roommates. After a month of service and requesting a general yard spray appointment via phone call, the company came out to drop ant bait in the back yard (not what I requested). The roommates agreed that the service they provided was not worth what we already paid. Upon calling to cancel, they said that there's a $300 cost to cancel the agreement. In the "fine print" the agreement charges for the $300 'discount' for the "initial treatment" that they apparently offered.This cost was never mentioned to me upon signing up and no, this is NOT "cancel anytime".This employee knew they were misleading me and this is a shady practice. I never got monetary assistance from my roommates and could not 'cancel anytime' as I was told. I'm already seriously in debt and can barely afford my bills as it is. This $300 charge really destroyed my chances at catching up on my monetary situation. I do not feel it was fair. I will never recommend this company to anyone if they ***************** fees like this and lie to my face at my front door just to get another sign up. Even if I get no reimbursement, I just need to share this experience and see if this is even legal.

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint to make about Greenway Pest Control: ******************************************** ************************************************************ **************************************** ************** June 9, a rep came to my house 2x to sell me service. I tried to turn them away multiple times, but they kept haggling l until I finally accepted their terms. They made me sign a 2-year contract. My husband was livid. I tried to cancel within 30 days of signing that contract on July 7th & they did not reply until the 17th, the same day my monthly charge of $45 was processed. I called the number provided because they said they couldn't cancel via email, only verbal. The woman on the phone on June 18 refused to help me and said a supervisor would have to call me back. They tried to call on the 19th but I was in meetings all day. And have tried to call me once on Thursday and once on Friday. I can not directly reach the supervisor when I call back. Today I was charged an additional $150 they are claiming is to make them whole for the discount they provided. However, they only provided a partial service the day after I signed the contract on June 10. I made that very clear to the woman I spoke to on June 18th, I only agreed to a partial service to treat flies and mosquitos because I just had service from my previous provider a couple of weeks earlier. I offered to make them whole for the PARTIAL service they provided but they refused and charged me $195!!!!! This is highly predatory & shouldn't be legal. I should have been able to back out of the contract within 30 days, and charged the FAIR price for the service that was provided. $195 for a partial service is not a fair price. Now, because I'm having to deal with all of this, I want the full $195 back and I want to make sure they are not this predatory with anyone ever again. Their BBB rating should be dinged for this type of behavior. This is not okay.

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Run! This company lied about everything. From the very beginning I told the guy we were moving soon and his response was that we could just cancel when we move if we dont need the services at no cost. That said, we got a call from a lady saying I had to pay them $200+ to cancel. Ridiculous! To top it off throughout their service we actually had waaaaay more bugs inside the house than before we hired them. Strongly disapprove of this company!

• Initial Complaint

  Date:11/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  its pest solutions spelled it wrong sorry . Gentleman came to the door the end of May for a pest control company took $175 out of my account clear back in June Ive figured that was the first installment of what wouldve been six months so its ************************************************************************************* the 175 initial fee and Ive been taking $50 out of my account every month and Ive only seen a technician here three times and one of them was a callback time because he didnt spray my backyard the service was horrible I had more bugs than when I first started I had to finally get my own bug spray and spray to keep the bugs down and scorpions and beetles and spiders out of my home . Had so many spiderwebs in my doorways and entryways had to clear those and clean those Ive had a spiderweb they went from my front door all the way to my personal vehicle when I was driving down the road and had a huge spider come down inside my car from my visor when I pulled back home noticed that the spider web was from my vehicle to the front door Cleared that spiderweb off quickly the bugs are horrible they promised fly and ******* a mosquito abatement never got those yet they charge me an extra *********************************************************************************************** with a $250 fee this last month so I am an over $700 now for bug control that has not been there I clearly asked the representative when he sold me this if I was not happy after so many times with them coming out trying to make it better if I could get out of my contract where and then he stated I could yet here we are $700 and my bank account is overdrawn and Im getting overdraft fees every day stay away from this company theyre liars they take money out of your account for services not even rendered.