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Business Profile

Pest Control Services

Greenway Pest Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June, i made my montly payment and informed the account manager that I was no longer living at the premices. I had one more month left of the contract (July). Rather just charging the next month, I was charged the remainder PLUS an early cancellation fee. I only had 3 visits from them the whole year and was not asking to conduct any more services. She asked me if I wanted to cancel, and I said no because I did not want the cancellation fee BUT charged me anyway and cancelled my remaining month. Now she is HOUNDING me for payment. She is extremely rude and uncooperative.

  • Initial Complaint

    Date:08/07/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract was 24 month told individual 2months ago I was not going to renew,today im billed and told they can bill as long as contracts over if you don't give verbal no.This is theft and wrong as they try to force you back in contract

  • Initial Complaint

    Date:08/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greenway Pest Solutions had charged my checking account $33.00 automatically every month, and they had been coming out to spray every 3 months. I called on **** 30, 2025 to cancel my service with them. They had billed my checking account $33.00 on **** 27th although they had not performed any work for that payment, so I asked them to refund me my **** payment. They refused to refund me but said they would give me one last spray since I canceled my service with them. I told them that would be acceptable and we scheduled the service to be done this month (August, 2025). I then got a bill in July for $33.00 since I told them to lose my checking account info when I canceled my service. I called them right away and explained that I was told that they said they would give me one last spray instead of giving me a refund, and the gal I talked to said that if I wanted one more spray, I would have to pay them another $33.00 (in addition to the $33.00 they took out in ****) even though that was not our agreement. This was quite shady and now I do not want this company touching foot on my doorstep again. I just want the last $33.00 from **** refunded to me since they went back on their commitment to give me that one last spray.

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 24, 2025. Pest control technician from Greenway Pest Soltutions asked if I wanted to sign up for a 12 month contract for mosquito prevention services. Initially, I declined, twice, stating I didnt want to sign up for another contract service. The technician had previously been servicing my house for 2 years for a roof rat pest problem, and while they were unable to live of to their promise of eradicating them, up to this point they provided several attempts to remediate their mediocre services. The technician kept pushing though for the mosquito service and said he would add it under my current contract which would be cancelable if I decided. When I tried to cancel my service this week, July of 2025, they are not honoring that and claiming I need to finish the contract of $70 per month for 12 months for a total of $840. The technician either lied to my face or the company wont honor his word.

  • Initial Complaint

    Date:07/10/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9, 2025, we had a termite service done. We paid $1,243.00 for this service. NO WHERE in the agreement did it indicate we would be charged an additional $35.00 per month. I called when the first charge was made. They said they would make it right. Today, another $35.00 was charged to our credit card. We do have another service with them for pest control which is $59.99 per month. I have no issues with this. I tried to upload the agreement, but the file is too big. I want this recurring charged ELIMINATED.

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charges for services not rendered. They show up when they want to and not at the convenience of their customer. They billed us for mosquito traps with out asking or receiving approval and they were never placed. Fraude billing practice. Stay away from this company. They repoted me to a collection agency for early termination when it was terminated due to Green Solutions violation of contract by fraudently billing for masquito traps that were never placed nor was permission given.

  • Initial Complaint

    Date:07/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract for service, I gave the company my credit card number. They continue to charge me for the service but tell my that my name is not on the account or the credit card they charge, so I can not schedule the service I paid for.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have cockroaches and they were supposed to come and spray every 3 months but haven't seen them since last year they told us at that time they couldn't kill our roaches because they were German it would cost us more so they still keep taking money from my account but no service called them and they told me I could cancel but I would be charged for canceling for a service I have not received

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/24/24 Sales rep ***** for Greenway approached my house, soliciting pest control service. offered a single service for a fee, or ongoing service. I agreed to a single time service, and ***** acknowledged this.- I have full video of this interaction.At 2min30sec rep hears me say interested in only one time service, acknowledged thats whats being provided.At 4 minutes 20 seconds rep is advising me not to talk to the service provider, and conceal that its only a one time service.At five minutes 10 seconds, the rep and i again are discussing that it is only to be a single time service and he is reassuring me that again it is only a single time service, and to just make sure to cancel within three days.At Nine minutes 45 seconds, the rep again is advising me to conceal from the service provider that its a one time service.2/26/24 Called Greenway, as receipts and documents provided claim i am locked to 24 months of service.Account rep claims they can only go by the signed documents, and that i signed up for 2 years of service and cannot cancel without steep penalty.Sent video to account manager as requested, and requested dissolution of any implied contract.

  • Initial Complaint

    Date:02/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a complaint against Greenway Pest Solutions. I entered a contractual agreement in May of 2022 with this business in good faith that they would provide services that would protect my family. The contract was for the duration of 24 months, but due to the constant presence of scorpions both inside and outside of my home I no longer wish to employ the services of this company. On multiple occasions, I directly informed the technicians on days of service about the scorpions and when that did not solve our problem we contacted a rep who assured us that further measures would be taken on the next service day. That did not resolve the problem.The last straw was when we found two scorpions near my kids play area inside our home this past December. When I notified the company that I was no longer interested in their services, they gave me the options of scheduling more treatment or to be charged a $300 early termination fee. Appalled at the lack of empathy, I informed them that I was not going to pay anymore fees because they failed to uphold their end of the bargain. To my surprise they charged the $300 that same night anyway without my consent or acknowledgement.Another issue I have with the company ********************. I was promised to have the ***** of my house treated, which was the main reason I switched to Greenway from a different company. On the day of our first treatment, the technician informed us that they could not treat the ***** because they do not have a ladder. When we received the report summarizing the services provided we were surprised to see them list the ***** as an area that was treated. This same thing appeared in 3 other reports.My dealings with Greenway have left me feeling as though I was scammed. If a business cannot provide the service advertised are they not in breach of the contract agreement? Having a scorpion problem is bad enough, but putting the safety of my children at risk is something I WILL NOT tolerate.

Greenway Pest Solutions is NOT a BBB Accredited Business.

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