Reviews

Review Details

• Review fromHans B

  Date: 04/17/2024

  1 star
  I purchased 3 Superbits... junk that failed on first reasonable use. They replaced the first one which I assumed was just defective. Subsequent Superbits failed on first use as well. While I was slightly out of their 90 day on the second and third bits they would not refund. I see remarkably similar looking bits on Temu for about ~$2!

  SuperBrand Tools

  Date: 07/20/2024

  Dear ****,Thank you for sharing your experience with our Superbits. We sincerely apologize for the inconvenience you have faced and understand your frustration. Your feedback is important to us, and we are committed to addressing your concerns.Regarding your situation, our standard warranty covers 30 days for returns and 90 days for replacements from the date of purchase. Unfortunately, since your purchase is outside this warranty period, we cannot offer a refund or replacement. However, we recognize the disappointment you feel with the product's performance and want to make it right.As a gesture of goodwill, we would like to offer you a 50% discount on your next order. We hope this will provide you with a more positive experience and allow you to continue enjoying our products at a reduced cost.Please feel free to contact us directly if you have any further questions or need assistance. We are here to help.Best regards,******** **************** Team Manager ********************

• Review fromElaine M

  Date: 03/28/2024

  1 star
  SCAM! Bought this for a friend for Christmas and it's a P.O.S.Ripped me off for $30 for a 'Supersocket'.DO NOT PURCHASE FROM THIS CHINESE COMPANY

  SuperBrand Tools

  Date: 07/20/2024

  Hello ******,Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment with the Supersocket you purchased as a gift. Your experience is important to us, and we want to address your concerns thoroughly.First, we would like to clarify that the Supersocket was purchased at a discounted price. We understand that you might find similar products at a lower cost. However, we pride ourselves on providing high-quality tools that come with a 365-day warranty against defects and custom packaging suitable for gift-giving. Cheaper alternatives often lack these features and may not match the quality and durability of our products.We assure you that our company is committed to delivering reliable products and exceptional customer service. As a gesture of goodwill and to demonstrate our commitment to your satisfaction, we would like to offer you a 50% discount on your next purchase. We hope this will give you a more positive experience with our products.Please feel free to contact us directly if you have any further questions or need assistance. We are here to help and ensure your satisfaction.Best regards,******** **************** Team Manager ********************

• Review fromKaren A

  Date: 01/20/2024

  1 star
  Do not order from this company it is a scam!!!

  SuperBrand Tools

  Date: 02/21/2024

  Dear *****,We apologize for any confusion or frustration you've experienced with your recent order. We appreciate your feedback and would like to address your concerns.Upon reviewing your case, we confirmed that your order was delivered within the expected timeframe. Additionally, we responded to each email you sent to us regarding your order.Regarding the return process, we do have a returns policy in place. Once we receive the returned items and confirm their condition, we process the refund as per our policy.We regret any misunderstanding or inconvenience this may have caused. We value your feedback and are continuously working to improve our processes to better serve our customers.If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your understanding.Thank you for bringing this to our attention.Best regards,******** Customer Success Manager

• Review fromJamie H

  Date: 01/05/2024

  1 star
  They scammed my mother whom is elderly and living off a fixed income and its absolutely despicable and disgusting!

  SuperBrand Tools

  Date: 02/21/2024

  Dear *****,Thank you for sharing your feedback, and we appreciate your candid comments regarding our responses.We are unable to find any order under your name or email. We understand that brevity and clarity are crucial, and we will certainly work on providing more concise and to-the-point responses in the future. If you have any specific concerns about your order or if there's anything else you'd like to discuss, please feel free to reach out directly. We are here to address your needs and provide the assistance you require.Thank you for your understanding.******** Customer Success Manager

• Review fromChris I

  Date: 01/03/2024

  1 star
  Everyone here essentially agrees that this company is crap; I'm not going to go into how it affected me as you can just read the same thing from everyone else. This company *****, and they promise that you will leave happy 100% guaranteed.What a load of garbage. Superbrand. More Stupidbrand.

  SuperBrand Tools

  Date: 02/21/2024

  Dear *****,We appreciate your feedback and regret any inconvenience you've experienced. We take customer satisfaction seriously and strive to address concerns promptly.After reviewing your case, it appears our records indicate that the order was successfully delivered to your specified address. We understand the frustration if the package is not in your possession, but based on the tracking information (********************************************************************), the delivery was completed.Please ensure that the package wasn't misplaced or received by someone else at your location. If you still encounter issues, we recommend checking with neighbors or your local postal service to locate the package. Unfortunately, we cannot cover cases of stolen packages once they are delivered.If you have any further questions or concerns, please reach out to us directly, and we'll do our best to assist you.Thank you for your understanding.Best regards,******** Customer Success Manager

• Review fromTrace S

  Date: 01/03/2024

  1 star
  My first attempt to complete the purchase of a tool on the Super Brand Tools website resulted in an apparent glitch in which I could not advance the process further. Having received no indication that a transaction had occurred, I started over with my purchase. As I was unfamiliar with this company, I gave an auxiliary email address reserved for one-off purchases. Apparently both transactions processed, even though I only received a single online confirmation. I did not catch this mistake until the duplicate item arrived (for which I was charged). I contacted the Super Brand Tools customer service for instructions for returning the duplicate. I was informed by a "Mikee" that I would have to pay for return shipping as well as a $5 "restocking fee" (a policy I could not find on their website)this over an order that their website failed to process properly. I regret taking a chance on this company, and will not make that mistake again. Caveat emptor.

  SuperBrand Tools

  Date: 02/21/2024

  Dear *****,We appreciate your feedback and apologize for any confusion regarding your recent purchase on our website. We understand your concerns and would like to clarify the situation.Upon reviewing your order, it appears that you took advantage of our bundle pack promo, "The SuperSocket - Unscrew Any Bolt! - BUY 2 (Extra 10% OFF)" priced at $44.99. This might be the reason for the apparent duplicate items received.We'd like to explain that your order was processed automatically after 4 hours, and during this time, we did not receive any communication from you to modify or cancel the order. We sent the order confirmation shortly after the purchase, providing you with an opportunity to review the details, including the items ordered.We acknowledge your concern about the return process, and we're here to assist you. You can return the extra items by following the proper return instructions, and we will facilitate the refund process, excluding the restocking fee.If you have any further questions or need assistance with the return, please don't hesitate to contact us directly. Thank you,******** Customer Success Manager

• Review fromDeneen C

  Date: 12/26/2023

  1 star
  Ordered on December 10th. Item is coming from *****. Still have not received the order; asked for a refund and the denied my request.

  SuperBrand Tools

  Date: 02/21/2024

  Dear ******,We appreciate your feedback and apologize for any inconvenience you've experienced with your order. We understand your concerns and would like to provide clarification.Upon reviewing your case, it appears that your order was placed on December 10th and was shipped from our ********* warehouse due to the selected standard shipping option, which typically takes ***** days for delivery.We received your email on December 20th requesting to cancel the order. Unfortunately, as of that date, the order was already in transit, and we were unable to cancel it. We strive to process orders promptly to ensure timely delivery, and once an order is in transit, cancellation becomes challenging.Your order was delivered on December 27th, which falls within the ***** business days expected for standard shipping. We understand the delay may have caused frustration, and we sincerely apologize for any inconvenience.If you still wish to return the items, we kindly ask you to follow the proper return instructions, and we will facilitate the refund process. We appreciate your understanding and the opportunity to address this matter.Thank you,******** Customer Success Manager

• Review fromMelissa L

  Date: 12/21/2023

  1 star
  I ordered a mini chain saw on Dec 3 and was charged the next day. I didn't receive it then on Dec 19th I get an email that states my package was taken by the **** due to conterfeit postage. I report via email to the company they state they will reship and now today I get messages that look like **** stating I need to pay to get my package. This company is a scam.

  SuperBrand Tools

  Date: 02/21/2024

  Dear *******,We apologize for the inconvenience you experienced with your recent order. We appreciate your feedback and would like to address the situation promptly.Upon reviewing your case, we acknowledge the delay in receiving your initial order due to an issue with the postage, which unfortunately led to the package being seized by ***** We understand the frustration this must have caused.To rectify the situation, we promptly sent a replacement item, which was delivered to you on December 21st. Additionally, we have issued you a full refund for the inconvenience you experienced.We want to assure you that we take such matters seriously and strive to provide a positive shopping experience for our customers. Your satisfaction is our priority, and we appreciate your understanding in this matter.If you have any further questions or concerns, please don't hesitate to reach out to us directly.Thank you for your understanding.Best regards,******** Customer Success Manager

• Review fromDiane M

  Date: 12/21/2023

  1 star
  Scam paid for express shipment by Christmas and still dont have. Cant track. Made sure payment was taken.

  SuperBrand Tools

  Date: 02/21/2024

  Dear *****,We appreciate your feedback and apologize for any inconvenience you've experienced with your order. We understand your concerns and would like to provide clarification.Upon reviewing your case, it appears that your order was placed on December 19th and was shipped from our AZ warehouse via expedited shipping, which typically takes 3-5 BUSINESS days for delivery.We received your email on December 21st regarding the status of your order. We informed you that your order was delivered on December 23rd, which falls within the 3-5 business days expected for expedited shipping. We understand the delay may have caused frustration, and we sincerely apologize for any inconvenience.We appreciate your understanding and the opportunity to address this matter.Thank you,******** Customer Success Manager

• Review fromLynne W

  Date: 12/15/2023

  1 star
  Read the other one star reviews. This place is a scam. Everything seems to be run by AI. No way to talk or communicate with a real person. Money comes out of your payment system immediately. Label is made immediately and maybe product sent later. No way to cancel or stop payment. Products made in *****, returned to *******. Lots of fees. $12.50 to mail small package back, restocking fee, return fee, etc. I finally received a refund of half of what I paid, after more than 10 emails back and forth. Your best bet is to report the ads to ******* They are the ones making this ad possible.

  SuperBrand Tools

  Date: 02/21/2024

  Dear *****,We sincerely apologize for any inconvenience you experienced with your recent order. We understand your frustration and would like to address your concerns.Upon reviewing your case, it appears that you reached out to cancel your order after the 4-hour cancellation window had passed. Unfortunately, once an order is processed and shipped, we are unable to cancel it. We regret any misunderstanding regarding this policy.Regarding your return request, we do have a returns policy in place. While we strive to offer a hassle-free return process, there are certain fees associated with returns, including a restocking fee and return shipping costs. We understand this may not be ideal, and we apologize for any inconvenience it may have caused.In light of your experience, we have refunded you the cost of the items. We value your feedback and are continuously working to improve our processes to better serve our customers.If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your understanding.Thank you for bringing this to our attention.Best regards,******** Customer Success Manager