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SuperBrand Tools

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.16

Average of 92 Customer Reviews

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Review Details

  • Kate B

    Date: 12/27/2024

    Do not buy from them. They lie! Products ship from ********* and takes 4 weeks. Not 10 days like they say. There is no customer service. The phone number gets you nothing.

    SuperBrand Tools

    Date: 01/15/2025

    Dear ****,Thank you for your feedback. We apologize if your experience did not meet expectations.Upon reviewing your case, your order was successfully delivered within three weeks, aligning with our standard shipping policy, which is posted on our website. We do our best to set clear expectations regarding delivery times and regret if there was any misunderstanding.Additionally, we sent timely email updates, including order confirmation and tracking information, to keep you informed.We value your business and are here to assist further if needed. Please dont hesitate to reach out with any additional questions.Sincerely,******** Customer Service Team Manager ********************

  • Con D

    Date: 12/20/2024

    I had a similar experience. ******* AFTER purchase said ** ordered two. Tried several ways to cancel, none specifically acknowledged cancellation. I do NOT Recommend buying from them.

    SuperBrand Tools

    Date: 01/15/2025

    Dear ******,Thank you for sharing your feedback. We apologize for any inconvenience you experienced with your order.After reviewing your case, we confirmed that your order was canceled within 5 minutes of your email request. The cancellation was processed promptly, and a full refund was issued.We strive to make our ordering process clear and efficient and regret if the invoice caused any confusion. Please know that we are always happy to assist with any concerns or clarifications.If you have further questions or need assistance, dont hesitate to reach out to us ************* regards,******** Customer Service Team Manager ********************

  • Emma C

    Date: 12/15/2024

    This company is nothing short of a joke.very poor customer service!. After waiting for a solution to my problem and seeing other reviews, I've not replaced an order!

    SuperBrand Tools

    Date: 01/14/2025

    Dear ****,We are sorry to hear about your dissatisfaction and truly appreciate the chance to address your concerns.After carefully reviewing our records, we found no completed order associated with your email or name. Instead, there was a draft order that was not finalized, meaning no payment was processed.We promptly responded to all your emails, clarifying this and informing you that no charge was made. We also explained that youre welcome to complete your order or place a new one if you wish.We value your feedback and are committed to providing clear and responsive support. Please let us know if you need further assistance.Sincerely,******** Customer Service Team Manager ********************

  • Lester H

    Date: 12/14/2024

    This company is BS! They said they delivered my order at my front door and send me pictures of what I saw wasn't my door at all.I live in an older mobile home park an d the door I was shown was for a newer home! I just want my **** order and I will never order from this company AGAIN!!!!!

    SuperBrand Tools

    Date: 01/14/2025

    Dear ******,We apologize for the frustration and inconvenience you experienced regarding your recent order.After reviewing your case, we confirmed that the package was successfully delivered to the address provided at checkout and was received by a receptionist, as per the tracking information: Tracking Link. Additionally, an order confirmation and a separate email with the tracking details were sent to you to help monitor the delivery process.If you believe there was a mistake with the delivery location, we encourage you to check with your buildings reception or neighbors, as packages may sometimes be left in shared or nearby areas.We truly value your feedback and are here to assist further if needed. Please dont hesitate to reach out directly so we can help resolve any remaining ************* regards,******** Customer Service Team Manager ********************

  • Brian L

    Date: 12/09/2024

    Its a scam.... They put your address down wrong. Then when you dont recieve the merch. They claim they arent responsible for having the wrong address??? Most unreasonable customer service experience ever! Save your money and put these guys out if business and just order straight from China!?
    At least you would recieve the junk that you ordered!

    SuperBrand Tools

    Date: 01/14/2025

    Dear *****,We sincerely apologize for any frustration caused by your recent experience.Upon reviewing your case, we found that an order confirmation was sent to you immediately after your purchase. This email included the shipping address you provided at checkout, and we did not receive any updates or corrections to this address before the order was shipped.The package was successfully delivered to the address provided at the time of purchase. We encourage all customers to review their order confirmation and promptly notify us of any discrepancies to ensure a smooth delivery process.We regret that your experience fell short of expectations and appreciate your feedback, which helps us improve. If theres anything else we can assist you with, please feel free to reach out ************* regards,******** Customer Service Team Manager ********************

  • Arthur R

    Date: 11/22/2024

    Difficult to reach. No real identity offered regarding the company. Trying to cancel order within 15 of placing an order. Order invoice is mystifying.

    SuperBrand Tools

    Date: 01/14/2025

    Dear ******,Thank you for sharing your feedback. We apologize for any inconvenience you experienced while trying to cancel your order.After reviewing your case, we confirmed that your order was canceled within four hours of your email request. The cancellation was processed promptly, and a full refund was issued.We strive to make our ordering process clear and efficient and regret if the invoice caused any confusion. Please know that we are always happy to assist with any concerns or clarifications.If you have further questions or need assistance, dont hesitate to reach out to us ************* regards,******** Customer Service Team Manager ********************

  • Linda N

    Date: 11/05/2024

    This company is VERY UNPROFESSIONAL. I ordered The Tough Tape on 10/24/2024. They sent me a notification on 11/01/2024 my package was at my front door. I open my door NO PACKAGE. Now, the front door to the building takes me less than 5 seconds to get to that door there wasn't even a delivery vehicle outside. I sent 3 emails and NO RESPONSE. THEN I CALLED THE COMPANY THE SUPERVISOR ****** **** UP ON ME. When I tried calling back they wouldn't answer the phone. I spent $27 on Tape that I NEVERED RECEIVED AND THEY REFUSE TO REFUND ME MY MONEY. THIS IS A TOTAL SCAM SCAM SCAM.

    SuperBrand Tools

    Date: 01/14/2025

    Dear *****,Thank you for sharing your feedback, and we sincerely apologize for any frustration caused during your experience with us.Upon reviewing your case, we found that:Your first package was shipped to the address provided and marked as delivered. Tracking details can be viewed here: Tracking ******* address your concerns, we sent a replacement package, which was also successfully delivered. Tracking details for this can be found here: Tracking Link.Despite both packages being confirmed as delivered, we issued a full refund on November 10 as a gesture of goodwill.We strive to provide professional and responsive service. While we regret any perceived miscommunication, we can confirm that all actions taken were in line with resolving your issue promptly and fairly.If you have further questions or concerns, please don't hesitate to reach outwe're here to ********* regards,******** Customer Service Team Manager ********************

  • Jeremiah J

    Date: 09/21/2024

    Charged me 3 different times and never lived at shipping addresses that was on the order email. I will never come back here again.

    SuperBrand Tools

    Date: 01/14/2025

    Dear ********,Thank you for sharing your concerns, and we deeply regret any confusion or frustration caused.Upon reviewing your case, we found that two orders were placed on September 21 the reason why you have 3 charges on your card. Shortly after receiving your cancellation request, we promptly canceled both orders and fully refunded the charges. An email confirmation of the cancellation and refund was sent to you on the same day, prior to your cancellation request.We want to reassure you that no additional charges were applied beyond these two orders, and any discrepancies should be addressed with your payment provider to verify transaction details.We value your feedback and hope this clears up any misunderstanding. Should you have further questions, were here to *********** regards,******** Customer Service Team Manager ********************

  • Paul W

    Date: 06/05/2024

    I should have read these comments prior to purchasing SuperBrands "Super Pruners"! The pruners were used for a few times last autumn, then put away for the season (Oregon. Roses needed pruning in early spring but guess what? They don't work now. I contacted SuperBrands and expected (a positive) resolution given the minimal time the pruners had lasted. The reply was cold and said, "sorry, you exceeded our 90 warranty. We'll give you a 50% discount on a new one"!What a hoot, like I'd throw good money after bad. Ridiculous Their website proclaims, ""The Superbrand Promise means that if you don't have a positive experience, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase."Words mean nothing when they're not backed up by actions.Their actions speak volumes to the business model they're operating

    SuperBrand Tools

    Date: 07/20/2024

    Dear ****,Thank you for taking the time to share your feedback. We genuinely regret that you had an unsatisfactory experience with our Super Pruners.We understand your frustration and apologize for any inconvenience this has caused. Our primary goal is to ensure our customers are happy with their purchases. Our standard warranty policy covers 30 days for returns and 90 days for replacements from the date of purchase. Since your purchase was made last year, it is unfortunately outside our warranty period.However, we do appreciate your feedback and value your satisfaction as our customer. To demonstrate our commitment to your satisfaction, we would like to offer you a 50% discount on a new order. We hope this gesture will allow you to continue enjoying the benefits of our tools at a more affordable price.Please feel free to reach out if you have any further questions or need assistance. We appreciate your understanding and thank you for giving us the opportunity to address your concerns.******** **************** Team Manager ********************

  • Richard C

    Date: 04/29/2024

    I purchased a SuperBrands "Super Saw" in May last year. After receiving it, I tested to the extent of turning on the saw to see if it worked, but never put it to any use. 11 months later, I have a need for it, get it out and, guess what, it doesnt work! Charged the battery, assuming that that was the problem. It still does not work. I then cContacted ************ and asked for a replacement battery. SuperBrands response was sorry but its outside of its (3 month) warranty, and best it can do is for me is sell me another battery, which I have no reason to believe will last any longer the than the original. BUYER BEWARE of SuperBrands

    SuperBrand Tools

    Date: 07/20/2024

    Dear *******,Thank you for reaching out and I am sorry to hear about your experience with our Super Saw. We sincerely apologize for any inconvenience you've encountered. Your feedback is invaluable to us, and we are committed to ensuring our customers are satisfied with their purchases.Regarding your situation, our standard warranty covers 30 days for returns and 90 days for replacements from the date of purchase. As your purchase was made more than 90days, it is unfortunately outside the warranty period. However, we understand your frustration and are here to help.While we cannot offer a replacement or return for items outside the warranty period, we value your satisfaction as a customer. As a gesture of goodwill, we would like to extend a special offer to you: a 50% discount on a new order. This way, you can continue to enjoy the benefits of our tools at a more affordable price.Please feel free to contact us directly if you have any further questions or concerns. We are here to assist you.Best regards,******** **************** Team Manager ********************

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