Complaints

This profile includes complaints for Camelback Hyundai Kia's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Camelback Hyundai Kia has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Camelback Hyundai Kia

  1500 E Camelback Rd Phoenix, AZ 85014-3403

  
• 

  Camelback Hyundai Kia

  1450 E Camelback Rd Phoenix, AZ 85014-3328

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/1824 around 9 am, i went back to *** after going back and forth on my car dating back from the recent visits in January as well prior back in December, November, and July. ever since i purchased this car I was aware of some faults that were indeed manufacturing issues. i had mentioned it to the person who was the manager at the time as well as the service advisor who was directed to me at the time as well the certain issues that were happening and they were ignored. they were not done correctly the issues persisted and going from July to now more issues have evolved which have been documented on my end I reported it to them taking my *** back to the same service department and letting the manager know how i was being laughed at undermined about the whole issues on the car. the issue was so bad i ended up getting into a semi argument with the advisor because i kept explaining the same issues to him as well as to the other manager the same way of the sensors that kept detecting something but it was persisting in other ways, and you know what i was advised? to turn the sensors off. in what planet would a mechanic advise someone to turn off the sensors....so today this morning around 9 am after getting into it with the advisor they sent the manager on a test drive with me (mind you which should have been done a very long time ago if they knew what they were doing) in that car i had a brief conversation and i mentioned how the next time i come back it will be with my lawyer. 5 minutes pass by on the drive and as soon as we get back another 5 minutes goes by and he magically comes back with a proper diagnostics.......all of a sudden after going back and forth and mentioning my warranty has ran out now i have to pay out of pocket and now they magically diagnosed my car even though not much changed prior to what had already happened after going back and forth i magically get what i was looking for. Just like i shouldn't have to tell a surgeon how to perform a surgery i do NOT have to tell a mechanic how to do his job. They happily quoted me at $1350 for the job that now magically appeared AFTER my warranty is no more and threatened to take legal action against them. If i have $5,000 in my bank account to fix my car or get an attorney I'm going to go the attorney route because this situation shouldn't have been handled the way it was. I shouldn't be ignored until I threaten to ****

  

  Business Response

  Date: 01/26/2024

  ************************* purchased her pre-owned vehicle on 2/2/2023, and the vehicle had ****** miles.  The vehicle was still under factory warranty at this time, and ************** also purchased an additional *************** Contract for 12 months, and ****** miles.   All factory warranties expire at ****** miles. ** 8/11/2023 ************** brought her vehicle in for routine maintenance (oil change, and inspection) and the vehicle had ****** miles at this time.  At this appointment ************** had no other concerns with her vehicle, or we would have addressed them. ************** brought her vehicle into our service department 4 more times (9/20/23, 11/8/23, 12/12/23, 12/23/23) for regular services and there were no concerns from the customer at any of these visits.  Our service advisors are required to document any customer concerns on the repair orders, and no such concerns were documented on any of these visits. ** 1/9/2024 ************** brought her vehicle and told us she had concerns.  ******** stated that when accelerating from a stop, the vehicle has harsh shifting tendencies.  The vehicle had ****** miles at this visit.  We diagnosed the vehicle and found that a fuel pump was starting to fail.  Since both the factory warranty and the *************** contract that ************** purchased had expired, we were unable to perform this repair at no charge.  We quoted the repair to ************** for $789.20 and she declined.  

  Customer Answer

  Date: 01/31/2024

  i recently had my complaint closed out on me because i did not respond back in time and also had missed the response from ***, although they responded to what i had stated they did not respond to what exactly the issue is so here it is again: The issue at this *** is your employees, they are very uneducated and laugh at every person who brings in the car, i had to legit tell your employees (mechanic supervisor) along with the other service advisors how to do their job. In regards of me going back and forth to this dealership to help get my Sportage fixed with all of which i stated and was documented is still HAS NOT BEEN FIXED IT STILL HAS NOT BEEN FIXED AND THEY FAILED TO TELL ME THE OTHER ISSUES THAT ARE GOING ON WITH MY CAR CURRENTLY! THEY SIMPLY RE-STATED WHAT I ALREADY HAD STATED OF MY TAKING MY SPORTAGE BACK AND FORTH UNTIL AN ISSUE WAS FINALLY FOUND ON JANUARY THE 9TH BECAUSE I TOLD HIM EXACTLY WHAT TO DO! IN THE MEANTIME MY WARRANTY HAD ALREADY EXPIRED MIND YOU THIS WOULDNT HAVE BEEN THE ISSUE IF THE MECHANICS ALONG WITH THE SERIVCE ADVISORS WOULD HAVE DONE THEIR JOB IN THE FIRST PLACE INSTEAD OF LAUGHING AT ME AND PUTTING ME TO THE SIDE DISMISSING EVERYTHING I TOLD THEM! i will not give up until my *** is fully fixed and if i have to get an attorney i will the reference number of the past messages #********
  

  
  

  

  Business Response

  Date: 02/05/2024

  We have reviewed ****************** response and our initial response stands.

   

  Customer Answer

  Date: 02/06/2024

  You are absolutely wrong. I was NEVER given the quote of $789 that you are claiming. I was never given anything that will back up this statement. The only reason that day I was told my girl pump system was failing was because I threatened to bring in my attorney. They never did this in the beginning as they should have when I continued to bring my car in to the shop. As mechanics. Do your job. As advisors. Listen. Unfortunately they didn't do both. I had to tell the SERVICE MANAGER HOW TO DO HIS JOB AND THREATEN WITH THE POWER OF AN ATTORNEY. this issue along with all the other issues needs to be fixed. Out of their expense for wasting my time. I apologize for the incompetent employees in which you have hired, sorry to say common sense cannot be taught. 

• Initial Complaint

  Date:12/16/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 3 cars from this dealership. The first car I have purchased was a 2019 Hyundai Elantra back in 2019. The Elantra has since been totaled and replaced by another vehicle that I also purchased from them. I have been getting harassing phone calls from this dealership since 2020. Almost every day. They keep asking me to trade in my Elantra (that I no longer have) and I explain this to them every single time. I block their number and then I get a call from a different number. I have talked to multiple sales managers and have requested to be on the do not call list. Each and every time they promised that I would not be contacted again. Last time I talked to a sales manager was last week and he told me that I wouldnt be contacted. I have made this request over 15 times in the past already (no exaggeration on the number of complaints to them either). On 12/11 I received yet another phone call from their sales department. He promised me that he deleted my phone number. Yesterday on 12/14, I received yet another phone call from sales representative ***** trying to get me to trade in my 2019 that I yet again no longer own. I do not know what to do at this point except perhaps hire a lawyer and file a harassment suit again this dealership, which I will not hesitate to do if they chose to continue to contact me.

  

  Business Response

  Date: 12/18/2023

  Management has already started investigating this, and we have emailed **************** to let him know.  Our system definitely has a feature where we can remove a customer's phone number and put them on the "Do Not Call" list.  So we are looking into this right away.  We can track any and all calls made to ****************, and we will follow up with him via email with our findings.  We thank **************** for bringing this to our attention, and we take this complaint very seriously.

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps calling and harassing me after several attempts to remove my number off of their communication workflows. Both businesses call me after normal business hours and its to the point of calling almost every other day. I have asked for a manager several times and last night 10/20 at 7:45pm, i could hear the manager say with an exasperated tone that he didnt want to talk to me. I have asked in person and on the phone of several managers to remove me off of their workflows. It is now to the point where i feel targeted and like they are doing it on purpose even after i have complained multiple times. At this point i do not know what to do to NEVER get another phone call from this company again.

  

  Business Response

  Date: 10/23/2023

  *******, thank you for bringing this to management's attention.  I have confirmed that we did call you on 10/17 at 8:39pm.  I have also confirmed that your number was removed from our system that same day.  I have also scrubbed our system and found your name file three more times and removed your phone number from each file.  Apologies that we continued calling you after you requested we stop.  Please call me personally at ************ if you get another phone call from us.  My name is *********************** and I am the dealership controller.

  Customer Answer

  Date: 10/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:10/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car a 2021 Kia ***** from Camelback Hyundai and when I went on the test drive there was a tire issue, they said it just needed air and after 4 hours sent me on my way telling me everything was great with the car! 2 days later the same tire and same issue. I explained that it was difficult and costing me money to keep driving 200 miles to get the same results. They said they can't help me unless I go 3 hours to them so they can check the tire again and I have to take time off work and spend gas money along with making my 80 year old mother accompany me because they screwed up and made her the primary on the account!! Now I have only had the car for a total of 13 day and in that 13 days been trying to get a response from them to no avail. Thier only answer is drive 200 miles to them so they can look at it, I have begged for somewhere closer and I get no response. The ignorance and no concern for customers is horrible and down right wrong!!!

  

  Business Response

  Date: 10/10/2023

  Just spoke with ***** on the phone.  We have agreed for her to take her vehicle to a local tire shop, and have the tire repaired.  We will reimburse ************ for up to $200.00 for the repairs.  We are very sorry ************ and her mother had such a poor experience with our dealership.  We will use this example as a training opportunity for our staff.

• Initial Complaint

  Date:09/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car i purchased there in for a routine oil change. I have their platinum warranty and have had my oil changed with them in the past (since i purchased the vehicle). We brought the car in on tuesday 9/19/23 and im just getting my car back today 9/22/23. since bringing it in i was told that i needed to pay 771 for a tire sensor, purchase a new battery, sensor program codes wouldnt take and i had to have my vehicle moved to the other **** dealership, and each time i was presented with questions like did i purchase the car there, or i didnt realize you had a warranty, or i cant find the part number for the sensor (although i already decided an arbitrary cost for it) to get it covered by the warranty so we need to keep the car until we do. This whole time no one mentioned any costs for the actual oil change. I believe it to be covered by the warranty like my partners vehicle from the same dealership but since i am working with Camelback **** now and their service, attention to detail and general just care for the customer. they not only were more descriptive of what was being worked on, but they quoted any costs up front, and essentially gave me more of a service feel. their costs were less, they found and fixed recall items without inquiry, they replaced my fob battery free of charge and even are delivering my car to my home residence complimentarily. Im not sure why i had such a bad service with Camelback Hyundai, other than the person assisting me, ******** and his general disdain towards customers. as i was there for the initial call another disgruntled customer came in and pointed out how ******** had also did similar things to him but unlike me his vehicle was hit during the time it was held at the dealership and ******** assured him Camelback would cover it, and the manager **** and the other service person ***** did not display this behavior. they were very helpful and im not sure what or why i was being mistreated by ********.

  

  Business Response

  Date: 10/01/2023

  We appreciate any, and all, feedback received from our customers when they feel they were treated poorly. We also strive for our employees to be very knowledgeable regarding Factory warranty, *************** Agreements, and ************************ ********** has read your complaint and will be addressing this issue with staff. Thank you for bringing this to our attention.  We have some relatively new service advisors in their positions, so we will use this feedback as a training opportunity.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** was supposed to fix the tail light on the passenger side of my car. After ordering the part 2 times, I was finally able to get the part replaced. When the auto specialist removed the broken tail light, I was informed that the bumper clip was damaged and a new bumper would need to be ordered and painted in order to complete the repair. I agreed to the additional cost, and the service person ordered the bumper on 8/14 and said that the painted bumper should arrive in a week and a half. Service agent stated that she would contact me when the bumper arrived to schedule appointment to install and ensure tail light was secure. Texted the agent on their work phone on 8/30 at 9:29 am, asking if the painted bumper arrived, with no response. Called the dealership on 9/1 and spoke with another service agent. Asked if I could speak to agent I worked with, and ******** said that ******** was no longer employed there. I asked ******** to check on the bumper, and he said that he would text the parts department and get back to me when they responded. I also asked to have ****************** (general service manager) to contact me. I have not heard back from them at all.

  

  Business Response

  Date: 09/15/2023

  We sincerely apologize to ************** for the lack of communication on our end.  Management has confirmed that on 9/12 service advisor *************************** has spoken to ************** and told him that the bumper needs to be painted. As soon as the bumper is painted we will reach out to him.  ***** also gave ************** his cell phone number so he can contact him anytime.  Again, apologies, we dropped the ball on this.

  Thank you

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in March with the addition of LoJack at initial sale. The paperwork for the LoJack after 5 months has still not been processed(confirmed with LoJack multiple times). The LoJack unit was finally installed last month but this was only done after 30+ calls and multiple messages left. After all that frustration the paperwork is still not processed, meaning that the LoJack unit is useless as it can not be accessed and connected to my car. I've been left with nowhere else to go as it seems that no one is able to send the information/paperwork to LoJack.

  

  Business Response

  Date: 07/31/2023

  We need an additional form signed by ********************** to activate the policy.  We have called several times last week with no answer.  Today (7/31) we tried to call again, no answer.  We left a voicemail and sent ********************** a text message. 

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17th I was taking my 2022 Santa Fe in for regular maintenance at Camelback Hyundai. En-route the *** lost almost all power. It was determined that the entire fuel injection system had to be replaced, and the car was not safe to drive.Mr. *************************** was my service advisor. My invoice number is 826901.At approximately 12:45 p.m. ******************** advised me of what the situation was, and that I would need to secure a rental as the ******** was not safe to drive. He stated that as the car was under warranty Hyundai would pay for the rental.I made it to the rental location before it closed at 1:00 p.m. and they had an *** available. I have an *** as I live down a dirt road and need the clearance; I rented an ***.I submitted my receipt to Hyundai America in June, and was advised on July 18th that they would only reimburse $60 per day. When I advised I had been told it would be paid for, Hyundai America said there was nothing they could do and to contact the dealership.I contacted Camelback Hyundai on July 18th, on July 19th ************************* responded he would look into it who advised he would reach out to his rep. I was advised on July 20th that they would not pay more. I let ****************** know this was not acceptable as I had not been given any limit when I was told to get a rental and Hyundai would pay for it as I my Santa Fee was under warranty. My request is that the full cost of the rental be covered. The difference is $1,171.59.

  

  Business Response

  Date: 07/21/2023

  When ************** brought his vehicle in for repairs we did not have any dealership rental vehicles available. We have a fleet of about 45 rental vehicles, but they were all loaned out at the time.  ************** went to Enterprise Rent-A-Car and rented a Premium style SUV, and also opted for the additional insurances, and also a one-way $150 transportation delivery fee.  The rental charges came to $135.11 per day with all the additional upgrades ************** added. We (the dealership) contacted Hyundai of America to see if there was anything they could do to help.  They said the max ************* is based off the type of vehicle that the customer owns, and this is $60 per day, no exceptions.  Unfortunately the dealership doesn't have any control over the amounts that Hyundai of America will reimburse customers for rental vehicles.

  Customer Answer

  Date: 07/21/2023

  The response is disingenuous, and contains inaccurate information. First, I was told by their employee that the rental would be covered by Hyundai as it was under warranty, no distinction was made between Camelback Hyundai or Hyundai America.  It was a blanket statement.  There is no acknowledgment of this in the response.  Second, I was told by the employee to go to Enterprise-Rent-A-Car, I didn't select it.  The employee secured a LYFT for me as it was so close to the time the Enterprise location was going to close.  Third, I didn't intentionally upgrade to a premium vehicle, as I stated in my complaint I selected an *** to replace the *** that was under warranty; the *** is the one they had.  Fourth, the statement that I selected insurance upgrades is inaccurate, as the submitted invoice shows I selected DW (damage and waiver) only, no other insurance was added or reflected on the invoice.  Nor were any other upgrades such as GPS, etc. all was declined.  I returned the *** to another location as I was at work on Saturday morning, and both the Enterprise Rent a Car and Camelback Hyundai are closed on Sunday.  I therefore had a tight window to return the ***.  Not doing so would have added 1.5  - 2 more days to the invoice, equaling or exceeding the fee they highlight.  Not mentioned in my first complaint is I was told I would receive updates on the vehicle, I received not one update until it was fixed. Rather, I called the dealership for updates, and also called to advise that I had a work trip which meant if the car was not fixed would result in more rental charges.  

  

  Business Response

  Date: 07/28/2023

  Hyundai Manufacturer warranty covers $60 per day for rental vehicles, no exceptions.  ****************** rental cost $135.11 per day after all additions that were added on by him at Enterprise Rent-A-Car.  Hyundai manufacturer will not pay the difference.  Unfortunately, there is nothing further that can be done at the dealership level.  ************** can contact Hyundai manufacturer for any subsequent inquiries.  

  Customer Answer

  Date: 08/04/2023

  First, you again failed to mention or acknowledge that your employee said the rental was covered under warranty, instead defaulting to what Hyundai *** said.  Second, when I communicated with the Service Manager before contacting BBB, he didn't even know what the maximum rental was and found out when I raised this issue. I have this in writing that he didn't know.  How can your own staff not be aware of the rental maximum per day and advise of customers of this when they need to get a rental?  Third, Hyundai manufacturer/*** referred me to you, so referring me back to them is pointless.  Fourth, as I said in my last response, I added DW only, no other additions were added.  You have the receipt and as I pointed out you can clearly see nothing else was added. So, please stop lying in your response.  Fifth, in the last response you stated I rented a "premium" SUV, this is false.  I rented the base "standard" SUV, there are four levels of SUV above what I rented.  Fifth, I just ran a search for Enterprise-Rent-A-Car (again, where your staff told me to go) and there is not one single car including basic economy available for under $60 per day.  Unfortunately, you have lost a customer who has purchased a new car from you every two years for six years.   But, if your sales and service departments commented, you would know that.

• Initial Complaint

  Date:05/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While employed with Camelback Hyundai/KIA, I was sold a 2018 ********** Mirage. Finally signed paperwork and took possession of the keys on April 2, 2023. Camelback ***** finance department kept losing paperwork, which I then needed to resign, and didn't submit any paperwork to the lender until April 29, 2023. I had left my position at the facility that same day and the loan could not be funded as I no longer worked where I said I did on the application. I was contacted and told that I needed to return the car or sign another application to get the loan funded. I refused to sign another application as they had ran my credit SEVEN times! They have yet to return my trade-in, a 2006 ****** Matrix, to me in exchange for the Mirage. I have been in contact with a sales manager by the name of *******, and have not received a straight answer on when I'd be getting the Matrix back to me. Every time I contact him, I get the run around on where my car MIGHT be or SHOULD be. When I finally came to the dealership to speak to him in person, he finally told me that Matrix was sold at auction and was in ***********. He had not mentioned this to me ONCE since I've been talking to him for the past week. Not once has anybody called me. Everytime I have to call and get bounced around to yet another person who has no idea what's going on.

  

  Business Response

  Date: 05/12/2023

  ****************** purchased a vehicle from **, and before the bank funded his loan he quit his job.  Unfortunately, most banks won't extend loans to people without jobs.  At this point we had to let ****************** know that since no bank would be securing his loan he needed to bring our vehicle back. His trade vehicle had already been sent to the auction, so we had to get his trade back, so we could exchange vehicles.  ****************** came in on 5/10 and returned our vehicle, and we gave his trade back.  We did not have his license plate, but we will be contacting the *** and getting a replacement for him.

  Customer Answer

  Date: 05/12/2023

  Camelback ***** staff managed to lose my signed documents, which I had to resign again in the last week of April. The pure negligence on the staff's behalf resulted in my loan not being funded in a timely manner. They waited until the very last moment to submit documents to the lender and by this time, I had quit my job at their location. They clearly aim to blame me for leaving their facility and my position in it but have yet to take responsibility for this deal flopping because of their carelessness. Camelback *** could've made their money but had too much confidence that I'd stay with them long enough to push the deal aside until the very last minute. They need to correct their mistake and have my credit report fixed for the several hard inquiries they did.

  

  Business Response

  Date: 05/15/2023

  There is nothing more we can do on this matter.  We can not remove credit inquires because ****************** was attempting to purchase a vehicle from **, and we have his signature on a credit application giving ** permission.   As stated before, since ****************** decided to quit his job before we were able to get a bank to fund his loan, no bank would finance him without a job.  That is out of our control, and there is nothing we can do about this.  ****************** returned our vehicle to **, and we returned his trade vehicle.  We do not have any more contractual business obligations with ****************** and he is no longer a customer of ours.  

  Customer Answer

  Date: 05/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the business no longer wishes to right their wrongs. I will not recommend anybody to conduct business with this company and will not remove any of my reviews.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:05/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new car on April 14th at which time I was charged a $527.17 registration fee for the car. I also traded in a car as well and transferred the plate to the new car. To date, I still have not received my registration refund on the car I traded in. I contacted AZ DMV and was told that the dealer put a hold on the refund. DMV said I am entitled to a refund of $372.64 on the car I traded in, as the registration follows the car and not the plate, and I was already charged the full registration on the new car.I contact the business via email on 5/3 and was told that they were keeping my refund since I transferred the plates. I explained what *** told me and said they had no legal right to keep that money. I asked for a manager to reach out to me and never heard back. I emailed the Sales Manager, ****** ****, on 5/5 asking when I was to expect my refund. I did not hear back. I then called the dealership on 5/6 asking for a manager and was told one would call me back. Nobody ever did.

  

  Business Response

  Date: 05/11/2023

  We are uncertain who told **************** that she wouldn't be received a registration refund.  We processed ******************** vehicle purchase with the *** on 5/10, and the same day we cut check # ***** to **************** for $378.05 (more than she was told by the ***).  As part of normal process the check will be mailed to her address on file. 

  Customer Answer

  Date: 05/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************