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Business Profile

Mortgage Lenders

Agave Home Loans
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling my personal and work number with unsolicited offers for loans. I have made numerous requests for them to stop doing this to no avail. I am filing this order so they can please remove my number from their system.

    Business Response

    Date: 02/13/2025

    Hi ******, both phone numbers we had have been opted out from our system and you'll never receive phone calls from our company again. We apologize for any inconvenience this has caused you. I checked our call logs over the last 6 months and show that we only ever called you today one time on the two phone numbers we had.  If you've been getting tons of calls, it's likely from other companies. We'd recommend adding your phone numbers to the federal do not call list at this website **************************. I noticed that neither phone number was on there. That will definitely help you cut down the number of phone calls you receive. In addition, you can also go to ******************************** which would likely reduce them as well. Thank you.

    Customer Answer

    Date: 02/13/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ******

     

  • Initial Complaint

    Date:11/28/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called twice in the past two days. They said they saw I recently applied for a mortgage with another financial institution. I have never, ever done any business with this company, nor have I ever solicited their services. I verified with the Federal Do Not Call list that my phone number was placed on this list February 25, 2011.

    Business Response

    Date: 11/28/2023

    Hello, we apologize for any inconvenience this has caused you. Your phone number has been removed from our system and no further communication will take place from **.

    Customer Answer

    Date: 11/28/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:10/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    The call I received on October 9th was from ****************

    The call was received at 5:14 EST

     

    Customer Answer

    Date: 10/10/2023

    The call I received on October 9th was from ****************

    The call was received at 5:14 EST

    Customer Answer

    Date: 10/10/2023

    Agave representative called me. I am currently on the national do not call registry.

    Business Response

    Date: 11/16/2023

    We apologize for any inconvenience this has caused. We've removed the phone number from our system and no further communication will happen from our company. Thank you.

Agave Home Loans is BBB Accredited.

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