Business ProfileforCaptain Leash Mobile Dog Grooming & Pet Care LLC

What a hot mess! I am blown away at what a poor experience I had with this company. THANK GOODNESS the phone rep. ** was too incompetent to take my payment (after 4 attempts) BEFORE telling me she would have to cancel or reschedule my appointment, since the groomer MeMe is refusing to come to my part of town (far North **********/**********) on Friday since she will be in Mesa. FIRST OFF, how did I book an appointment online for Friday 8/19 at 5pm if, in fact one was not available? SECOND OFF, when the system (Wix a very dumbed down platform) did not charge me the deposit mentioned on the website, but I did receive the email confirmation for my appointment (picture attached) I called and spoke to **. I exhausted patience for the rest of this entire month trying to work with this person. She could not readily give pricing, she could not confirm exact pricing (get a list, a sticky note, text it to yourself, use COMMON SENSE please!). I added a full service to the add-on appointment (nails trimmed only) that I booked while on the phone with **, although she could not give exact pricing, she estimated about $85. Then after we had confirmed all these services for the originally scheduled appointment date/time (8/19/22 at 5pm) she neglected to mention a $15 travel fee. So odd to me, how they would charge a travel fee, which we were happy to pay, then double back and tell me they are refusing to keep the appointment due to the travel distance/routing/location. She refuses to take my deposit on 4 occasions, finally cancelling the appointment saying Meme would not come to my area on that date/time although I have the confirmation email from online booking. Read the Reviews. Go ********** and ********* You will see a common theme of promising 1 thing and not delivering whatsoever, using lame excuses and trying to blame it on the customer. The person ** she has answering the phone knows almost nothing and is causing things to go from bad to worse with her incompetent apathy.