Business ProfileforDino's Appliance Factory Service

*****, Dino's service technician, came to my residence on 11/23/21. He diagnosed what was wrong with my fridge and stated I needed to contact the manufacturer to obtain the part needed. I did this and was told they would send the part to my home. In December of 2021, I received a call from ***** saying they received the parts and that they could come fix my fridge. I was confused, since I was told I would receive the part, but they said they got it, so I scheduled a morning appointment. The day of my appointment ***** said he could come out in the afternoon, which did not work for me and I was asked to call the *********** to reschedule. I scheduled an appointment for the 2nd week of February. Then the first week of February, I received a call from Dino stating that his only technician who serviced ********** had COVID and he was not sure when he would be better so he'd call me to reschedule. A month went by, and I never got a call, so I called. When I called the office, Dino answered, and said he had to review my folder to figure out what was going on and that be would call back. I never got a call back. I called almost everyday during the month of March trying to schedule an appointment. On March 30, 2022 Dino told me that they sent the part back to Whirlpool because they couldn't reach me and that his technician never had COVID. I needed the part, so I had to contact Whirpool again and finally got the part in July 2022 and found out Whirpool never sent the part to ************** The technician, *****, came out on 07/21/22 to install the new part and tried charging us again, after saying our initial service fee in Nov. would cover repairs. We agreed to pay, but then ***** tried adding new charges, stating that he had to work harder to make the repair since the part that needed to be repaired was covered in ice. Granted, he had a steamer and ice pick which caused the ice block to fall off in less than 10 minutes.He refused to leave my home after asking him to leave