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          Webgility LLC has 1 locations, listed below.

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            Business ProfileWebgility LLC

            Inventory Services

            Contact Information

            Phoenix, AZ 85016-4888

            (602) 476-2728

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            Phoenix, AZ 85016-4888
            BBB File Opened:
            10/22/2008
            Years in Business:
            17
            Business Started:
            1/30/2007
            Type of Entity:
            Limited Liability Company (LLC)
            Additional Contact Information

            Fax Numbers

            • (602) 476-2728
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/05/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased their one year plan for transferring information into Quickbooks. I went to cancel after a few months and after reading their cancellation policy which is worded vaguely on refunds of prepaid plans. I understand that the time frame to cancel a month to month plan has passed but since I prepaid, after coercion to get a less expensive rate, for a years service and have used roughly 3 months of that service they have denied me any sort of refund. I believe this is fraud. There is as I have mentioned, no wording as to their no refund policy to be found anywhere on their information pages with regard to plans pre paid beyond one month terms. I believe I have be deceived into purchasing an overpriced plan that they had made impossible for me to cancel at will without losing my prepayment. I have paid them over $849 for a 3 months of a service.I would like at least half of that money refunded to me.
            Read More
            Read 3 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Billie B

            11/30/2023

            Terrible to work with. Do not get more than a monthly subscription. They will not refund under any circumstance. There is a way to get the info directly from/ within Quickbooks for no cost beyond the subscription.Do not use them

            Webgility LLC Response

            12/06/2023

            ******, I'm so sorry that you had a negative experience with Webgility. During cancellation, you mentioned that the service worked well for you, but that you were going to use a native app in your accounting software. You signed up for an annual plan, which provides a significant discount for pre-paying for an annual subscription. Our cancellation policy is straightforward (*********************************************). It is very common practice for any subscription service to have limitations on cancellation of annual plans. (This is why a discount is typically offered for annual subscriptions.) We always want to make sure this is clear, and we send out a reminder ********************************************************************* this case, your account was canceled 4 months after renewal, and we had to follow our policy. We appreciated having you as a customer for a year and a half and wish you well.
            Read 2 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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