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          Find a Location

          OneGuard Home Warranties has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • OneGuard Home Warranties

              20410 N 19th Ave Ste 200 Phoenix, AZ 85027-3598

              BBB Accredited Business
            • OneGuard Home Warranties

              PO Box 43050 Phoenix, AZ 85080-3050

              BBB Accredited Business
            • OneGuard Home Warranties

              20140 N 19th Avenue Suite 200 Phoenix, AZ 85027

              BBB Accredited Business

            Business ProfileforOneGuard Home Warranties

            Home Warranty Plans
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 166 Customer Reviews

            Customer Complaints

            282 complaints closed in last 3 years

            86 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/28/2017

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            OneGuard Home Warranties has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • OneGuard Home Warranties

                20410 N 19th Ave Ste 200 Phoenix, AZ 85027-3598

                BBB Accredited Business
              • OneGuard Home Warranties

                PO Box 43050 Phoenix, AZ 85080-3050

                BBB Accredited Business
              • OneGuard Home Warranties

                20140 N 19th Avenue Suite 200 Phoenix, AZ 85027

                BBB Accredited Business
              BBB File Opened:
              5/5/1993
              Years in Business:
              44
              Business Started:
              7/1/1979
              Business Incorporated:
              5/14/2010
              Accredited Since:
              2/28/2017
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • One Guard Arizona LLC
              • OneGuard Home Warranty + Service Plans
              Related Businesses
              Business Management
              • Mr. David E. Hill, Chief Operating Officer
              • Ms. Lynn Schroeder, Manager
              • Ms. Samantha Marquis, Customer Relations Manager
              • Mr. Sarah Matthewson, Manager
              Contact Information

              Principal

              • Mr. David E. Hill, Chief Operating Officer

              Customer Contact

              • Mr. David E. Hill, Chief Operating Officer
              • Ms. Lynn Schroeder, Manager
              • Ms. Samantha Marquis, Customer Relations Manager
              • Mr. Sarah Matthewson, Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Purchasing home warranties

              Customer Complaints

              282 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/21/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I opened a work order request to repair my oven on February 1, 2024. (** # *******). One Guard sent a repairman from ******************** to diagnose the issue on February 5, 2024. Repairman checked the oven, told us the control panel had fried due to excessive grease that was able to get up there because of a missing upper vent. This was the first we had been told that we were missing a component. This oven has been repaired 3 times over the past 4 years and not once have we been recommended to replace any missing parts. ********* said he would need to order parts (had to guess which parts were correct because he couldn't find the model number). Almost 2 weeks later, no update, so I called One Guard. They had no update, said they would mark the ** as urgent. Called again on February 20 and there was still no update. Called again later that afternoon and ******************** had finally provided the diagnosis to One Guard. At this point, I was told that One Guard would not cover the cost of repairs because of "Secondary Damage". I requested to contest this decision, but being that it was the end of the day, I was asked to call back in the morning. I called today, spoke with ******* for 25 minutes and explained the situation, basically told that if I had cleaned my oven then this would have been prevented. The only reason that grease was able to get up there was because of a missing part. I expressed my frustration that it took 3 weeks just to be told that they weren't going to fix my oven. If I had been told earlier, we could have gotten the oven repaired ourselves. We are in the process of selling our house and are currently under contract, so time is of the essence. Really disappointed by the lack of communication and poor customer **********************. The representative I spoke with today was not empathetic and was quite rude in his insinuations that I wasn't properly maintaining my oven. One Guard refused to offer any sort of compensation for the waste of time.
              Read More

              Customer Reviews

              166 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Clarke H

              01/13/2024

              I totally agree with all the negative reviews. I have had coverage since we purchased this house about 4 years ago and a one year policy was included in our purchase. I can see why they chose one guard as it had to be the cheapest and they have sure proved that.I have used it for one or two times a year for hvac checks and minor problems and each time I was underwhelmed and shocked by the low quality of the contractors . The last on was a leak in our water line as it entered the house .. Two very young kids arrived in a beat up old truck, no signage and tools and they did a shoddy job on repairing the concrete surface that had to jackhammer to get to the leak. . It was if One Guard called the local day job center and picked up the cheapest available help. I have also asked for certain companies to be used but it is always "we don't work with them" or we send the best we have available No Way Their work has mostly been on my 2 heat pump systems and each time it was a fixed this fixed that report / In working with a professional company this week they said "your systems are falling apart and they look like it's always been a" slap on some duct tape and leave job."The new contractor showed me pictures of consistent leaks of freon and oil which had never been addressed before. I am cancelling my warrant immediately I have new 2 and 5 ton systems being installed THIS TUESDAY by my new contractor just 3 days after they realized my system was a lost cause.Ironically just today in the mail I received a renewal bill for one guard and it has a premium increase of 67%// YES 67% not a typo!!I am also calling the real estate agent who added the warranty to my purchase to let her know it is a worthless policy in my opinion /

              OneGuard Home Warranties Response

              01/22/2024

              Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret the frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties

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