Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first ordered a ***lacement Skuttle A17-1731-013 Float Valve Assembly for my Skuttle Humidifier on 1/22/25, when I received the item I then installed it correctly, and after installation water was leaking from the back of the valve into the frame of the humidifier housing and eventually all over the floor. I then tried reaching out to customer service after I purchased another float valve with the intention of returning the leaking one. They told me that an *** would be provided after the new one was delivered. Once the new one was delivered I tried reaching out to the customer service *** I was originally talking to and received no response. I tried emailing and chatting to the customer service department again, but there was no response. I then installed the new Skuttle A17-1731-013 Float Valve Assembly to ***lace the recently purchased leaking one and the new one is leaking again in the same spot, clearly this is a poor quality product that is listed on their website for $87.50 which is a scam in of itself. I finally reached out to the chat on 2-12-25 for another request for an RMA and they gave me RMA instructions but the policy states that any installed or used merchandise cannot be returned and they retain the right to refuse a refund. How am I supposed to know if a float valve is defective unless I install it? I asked that question to the chat person and was ignored I then threatened a BBB complaint and the was responded with "Sounds good *** have a wonderful day". I spent about $200 total on 2 cheap faulty float valves and I do not trust their RMA process due to their own policy.

  

  Business Response

  Date: 02/13/2025

  Management and high level tech support has been on a business trip for almost a week and we left after the second valve was shipped. We have sold hundreds of these valves and this is the first time we have heard of a leak of this type let alone it happening twice for the same person. My suspicion is that the client is overtightened the mounting nut and cracking the plastic valve which is why we wanted the first valve back to examine it.

  We will fully refund the client and ask he field toss both valves since we no longer want them back.

  Customer Answer

  Date: 02/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *****
  
   
  

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 7, 2023 for furnace filters with an automatic annual order. Needless to say when I inserted in street address the drop down box actually placed the incorrect address for both delivery and billing address (for the credit card). The address shows at **** ******* ****** ********* **** *****, and my correct address is **** ****** ***** ******* ********* **** *****. As near as I can tell this address is on the other side of town from me. Today, February 21, 2022, I have contacted Dynamic Filter Store by phone, email and chat and I have been told I am out of luck. All I want is for the automatic purchase to be stopped and the charge on my credit card to be refunded. I do not want to do any further business with this company as the customer service was completely unprofessional and extremely rude. I spoke with "******" upon 2 occasions and she was extremely degrading to me and told me I was "lucky" someone answered the phone. I would like a confirmation letter from the company stating the annual order will be cancelled and a refund of $95.08 will be given to my credit card. Thanking you in advance.

  

  Business Response

  Date: 02/22/2023

  This client is a first-time buyer. She placed an order online and
  entered the incorrect shipping and billing address on 2-7-2023, per her
  complaint. We shipped the order on 2-7-2023 to the address she entered. It was
  delivered on 2-10-2023 to that address, and we have photographic proof of that.
  On 2-22-2023, she contacted us and asked us about her order, then informed us
  that she had entered the wrong address. We have no idea how to get this item
  back, and it is her responsibility to return it to us if she does not want it and
  our office is thousands of miles away. She wanted us to refund her money or
  send a second shipment out to her for free. Her subscription has been canceled,
  so we will not auto-ship her any additional shipments. If somehow the person living at the address she had us ship it to returns it to us we will happily refund this clients money.

  Customer Answer

  Date: 02/22/2023

  I firmly believe this address was a mistake, but I was not notified concerning the shipment.  The rudeness of this company was absolutely unacceptable and no consumer should tolerate.  I would like to make a negative complaint concerning this company and I feel we could have come to some sort of happy medium concerning this error, but no civil conversation could take place with this company.  I have not given up on all resources at this time, but I also feel that I could not have possibly inserted an address on ******* (I have not even heard of this street until yesterday).  The thought of knocking on someone's door and asking about this package with the way our society is unsafe was an absolute ridiculous thought.  I would have been willing to just take a credit for the merchandise alone and ate the cost of the shipping, but again, no working with Dynamic.  I will move forward from here to make a formal complaint, etc.  I pray no other customers would be treated the way I was yesterday.  

  

  Business Response

  Date: 02/23/2023

  Apparently, this client entered the wrong shipping and billing
  address herself online. We paid FedEx to deliver the product to that address.
  She was sent an email seconds after she placed the order with all the
  information about the order. It shipped in 30 minutes, and she was sent a
  second email with the tracking data and order information. I suppose it is
  possible that she entered the wrong email address since she entered the wrong
  shipping address for her home, so perhaps she did not receive those two emails.
  We have decided to refund her complete purchase amount, including our shipping
  costs. We have also canceled her subscription. As far as her CSR complaints, we
  provide the best service in the industry and have an experienced in-house CSR
  team to answer clients' questions via phone 11 hours per day and email messages
  24/7. Every mistake made was made by the client, but she seems unable to accept
  responsibility for them. This matter is now closed.

  Customer Answer

  Date: 03/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** **********

  Thank you for your response. Unfortunately, the customer service I received when I placed several calls concerning my error was degrading.  I was honest and forthright concerning my error from the very first call I placed.  Again, I have never heard of this street and was willing to eat the shipping charges myself, but not pay for the product.  The ideas that were given to me by your customer service was ridiculous and asinine.  My entire issue was the way I was treated and spoke to from my very first phone call.  I have received the refund to my credit card.  Thank-you for reviewing my concern and also your speedy response and resolution.  I work as an Executive Assistant for 47 years and I can't imagine speaking to my clients in the manner I received during my calls.  I wish you and your company success moving forward.

  ******

   

   

  
  

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered filters from this company ************************************************************** delayed fulfilling the order due to supply chain issues. Now it appears they in the process of a business restructuring. I would like a full refund.Below is invoice:Order #***** confirmed Skuttle Parts ***************** via shopifyemail.com Mon, Nov 8, 2021, 4:01 PM to me Thank you for placing your order with Skuttle Parts!Due to the Covid-19 pandemic, shipping of your product may be delayed up to 5-7 This email is to confirm your recent order. Date 11/08/2021 Shipping address ********************* **************************************************************************************************************************************** Billing address ********************* ************************************************************************************************************* 3-Pack DB-25x16 MERV 11 Filter Replacement for $83.25 each 1x 3-Pack DB-25x20 MERV 11 Filter Replacement for $83.25 each Subtotal : $249.75 USD Shipping : $35.00 USD Total : $284.75 USD

  

  Business Response

  Date: 01/20/2023

  This order was not placed with us, and we have nothing to do with it. We are a distributor of Skuttle brand parts like many other retailers. The plant has been having troubles for about three years and has not shipped us more than a hand full of items since then, even though we had truckloads on order. I believe they may be bankrupt, but I don't know. They stopped answering their phones about two months ago. They have a website and a shopping site on the links below. The shopping site they have has not been working for the same length of time. This order seems to have been placed with the factory. Please direct your complaints to them.
   
  ********************
   
  ********************.myshopify.com/
   
  

  If you have any further questions, please contact the office at ************.

  *********************
  General Manager
  ************ x2143