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          Steel Shield Security Doors & More has 1 locations, listed below.

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            Business ProfileforSteel Shield Security Doors & More

            Doors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/13/2009

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers steel security doors, window guards, and gates including Crim-Safe Security Screen Windows and Doors.

            Products & Services

            Crim-Safe Security Screens & Doors, entry enclosures, Security screen windows and doors

            Business Details

            BBB File Opened:
            11/13/2008
            Years in Business:
            15
            Business Started:
            6/23/2008
            Business Incorporated:
            6/23/2008
            Accredited Since:
            4/13/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Steel Shield Security Doors & More LLC
            Business Management
            • Ms. Josie Gonzalez, Office Manager
            • Mr. Richard Leyva, Member
            • Mr. David Camacho, Member
            Contact Information

            Customer Contact

            • Mr. Richard Leyva, Member
            Additional Contact Information

            Fax Numbers

            • (623) 434-1032
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/19/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            We signed a proposal on 5/23/2023 for two security doors. On 5/30/23 we ordered two matching gates. The total cost was close to $9,000.00. We do not have any issues with the gates or the doors. While the doors were being installed, I heard a crash, an antique crystal *********** holder and my hand blown antique ****** vase from ***** was splattered everywhere. I did speak with the installer and told him what happened. Then I asked why didn't he mention to take remove anything I might have on my wall? No response. I asked why didn't ******, our salesman, mention it to me.? He didn't know. I phoned ******, emailed ******, finally he said someone from the insurance *** was going to contact me. I have all correspondence and records of phone calls in reference to this. ****** lied to me. The Owners of Steel Shield are rude and provide terrible customer service. They decided that it was my responsibility to remove things from my walls. Once they decided to blame my two German Shepherds, that was it. Now that the frustration is gone for me, it's time to report this company for their lack of responsibility. Attached are emails. They are dated. All other communication with ****** was by phone.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dee

            05/08/2021

            Gate ordering process was good. Gate is not even correctly on the wall. The installer informed me that the bolts could not go all the way into the wall because of the stucco wall and structure within it. Used extra washers to compensate for size not being correct and left bolts off the wall “that couldn’t go in”. I was naive and signed the paper the gate was installed believing him. My husband came home disgusted at what he saw and how I was lied to. It has been a year and we have other companies coming out to quote us a new entry gate and they are all shocked at the terrible job performed and low quality. I was informed you signed the paper when we tried to contact them and they did not want to hear otherwise about what their installer had said to me. Terrible experience and costly.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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