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Business Profile

Credit Services

Dovly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Services.

Complaints

This profile includes complaints for Dovly's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dovly has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Dovly

      4340 E Indian School Rd Ste 21-263 Phoenix, AZ 85018-5393

    • Dovly

      2111 E Highland Ave Ste 145 Phoenix, AZ 85016-4732

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went online and was told about credit repair by dovly gave a credit card in the amount of $99.00 i found out shortly after in one week that most reviews of this company were negative and they are a scam and they say they are a credit counseling service even though they are credit repair and was informed they are not supposed to charge upfront money ..So i quickly called dovly spoke to a man who changed his name two times in the same conversation asking for a refund saying they have too many negative reviews and no work was done...This company operates like a credit repair and instead just uses the word counseling...Called to get refund because they make many promises about removing negative items from your report and after reading negative reviews asked for refund... 'To this date dovly has failed to return money not earned...

      Business Response

      Date: 02/14/2023

      This complaint has been resolved amicably with the member.

      Customer Answer

      Date: 02/15/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:02/06/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a paying customer on and off with ********************** since 2/28/20, most recently I had a subscription for two months which I canceled into the second month and was still billed. I contacted the company and have received varying answers the most recent being that I should be receiving a refund for the 2nd month pending a supervisors approval. Its been extremely difficult to speak to this company when theres overbilling issues. They also lied about what actions were taken and overstated things that were claimed ti be done but were not.

      Business Response

      Date: 02/14/2023

      This complaint has been resolved amicably with the member.

      Customer Answer

      Date: 02/14/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:10/21/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At first glance this company looked like they had a fair practice but after applying for their Ultimate plan I can see that they are dubious. They advertise a money back guarantee but that is not the case once you pay and sign up. Suddenly the terms have changed. Now there is no money back guarantee for their Ultimate plan but they do not specify this when they advertise for that "money-back guarantee". I am also dissatisfied with their service, they could not even resolve a dispute I had for $0. I would stay away for this company like the plague, they are not honest.

      Business Response

      Date: 10/24/2022



      Member signed up to ur annual membership plan on October 13th and services started immediatly. As it is an annual subscription plan, it does not qualify for our money back guarantee. Only our monthly plans qualify, yet even their eligibility begins after 90 days of service.  This is clearly defined on our web site: www.dovly.com/money-back-guarantee-dovly). The member contacted our member success team on October 21st and despite efforts to explain our policy, he demanded a full refund.

      After escalation and as a gesture of good will, we have processed a substantial refund for member and he will only been charged for one month of ******* services. This was communicated to the member that same day via E-mail.

      We appreciate the feedback received and apologize for any missunerstanding.

    Dovly is NOT a BBB Accredited Business.

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