Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

My Sister's Closet has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • My Sister's Closet

      4015 N 44th St Phoenix, AZ 85018-5421

      BBB Accredited Business
    • My Sister's Closet

      6204 N Scottsdale Rd Scottsdale, AZ 85253-5423

      BBB Accredited Business
    • My Sister's Closet

      23435 N Pima Rd Scottsdale, AZ 85255-8386

      BBB Accredited Business
    • My Sister's Closet

      6208 N Scottsdale Rd Scottsdale, AZ 85253-5422

      BBB Accredited Business
    • My Sister's Closet

      8610 Genesee Ave Ste 200 San Diego, CA 92122-1192

      BBB Accredited Business

    Business ProfileforMy Sister's Closet

    Consignment Clothes
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/9/2023

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Men's & Women's Used Clothing, Men's & Women's Used Accessories, Used Furniture

    Business Details

    This is a multi-location business.

    Find a Location

    My Sister's Closet has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • My Sister's Closet

        4015 N 44th St Phoenix, AZ 85018-5421

        BBB Accredited Business
      • My Sister's Closet

        6204 N Scottsdale Rd Scottsdale, AZ 85253-5423

        BBB Accredited Business
      • My Sister's Closet

        23435 N Pima Rd Scottsdale, AZ 85255-8386

        BBB Accredited Business
      • My Sister's Closet

        6208 N Scottsdale Rd Scottsdale, AZ 85253-5422

        BBB Accredited Business
      • My Sister's Closet

        8610 Genesee Ave Ste 200 San Diego, CA 92122-1192

        BBB Accredited Business
      Location of This Business
      4015 N 44th St, Phoenix, AZ 85018-5421
      BBB File Opened:
      4/30/1992
      Years in Business:
      25
      Business Started:
      1/10/1999
      Business Incorporated:
      4/28/1999
      Accredited Since:
      5/9/2023
      Type of Entity:
      Corporation
      Alternate Business Name
      • Well Suited Men's Resale
      • Eco-Chic Consignments, Inc.
      Business Management
      • Mr. Phil Wyatt, Principal Contact
      Contact Information

      Customer Contact

      • Mr. Phil Wyatt, Principal Contact
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/22/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I took clothes into My Sister's Closet to place on consignment. I told the person checking me in, that I did not authorize the sale of the items without first receiving a price quote. They agreed and I left the items with them. I called three times to obtain my price quote over the course of a few weeks. They always said they would call back but did not do so. I then asked to speak to a manager who then told me all my items had been sold. New and gently used $1,200 to $2,000 shoes had been sold for $25, $40, etc. I told the manager that I had not authorized the items to be sold without a price quote first. She told me she could sell them for whatever she wanted. Interestingly, I have other items that were perhaps originally $75 items and they too are listed for $25. I have since learned that others have had the same experience where they sell high end designer items immediately for pennies on the dollar and it is suspected that people who work in the store are purchasing the high end items and reselling them. I wish I had known this before I left my expensive items with them.
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrea S

      1 star

      04/21/2024

      I drop some items as a consignment at the location in ********, ten days later they called saying I Need to pick up some of my items the same or next day or they would be donated. The Mansfield called me 4 pm Saturday and they open 12-6 Sunday which was my only opportunity to get there. Once there they charged me to pick up my own items they supposed to have for 60 days and had 10 days. Not only that one of my items was a pair of Manolo Blank shoes I wore twice, they lost the box and gave them back in a bag. I had to fight to get the boxes for my $700 ISL shoes. This is a terrible way to do business they list my stuff and they charged me after 10 days when the contract says 60 days. I dont recommend anyone to leave your experience stuff there. Not a serious business

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.