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Business Profile

Coin Dealers

ITM Trading
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 1st email contact with ITM Trading was with *** on 5 Sep 19. 40 days, I wired funds and 8 days later I had coins in hand.After selling my home, I bought more coins on 12 Aug 20, this time from ***. She used deceptive sales tactics to manipulate me into buying. She said I should shutter all debt including all real estate, rent a place, and other whacked advice except buy gold and hunker down. Rather than advise me to do wisely, she pushed hard while failing to say they were selling coins at a 40% premium due to demand. Not once did she advise me; it was greed and making a sale at my ********** 24 Feb 22, it had sunk in that *** had sold me coins at an outrageously high, above full retail price. I was angry she duped me into buying rather than advising me that buying coins wouldnt be wise. After the '20 debacle, I knew better than to buy any more coins from them. I began to liquidate coins as an investment decision. Only the '19 coins could be sold back because many of the '20 coins could only have been sold at a huge loss.On 14 Jul 25, I asked *** about a liquidation. Her email said Id been moved to ***. He replied with a $211,834.08 offer, outrageously low given a recent 80% run-up in golds price. After I shipped coins to them, his updated offer was $4,001 less. When I objected, it was clear he could care less, hiding behind a market shift claim. The Director of Client Experiences was no better.*** has no qualms about showing a customer's portfolio RETAIL values, giving false illusions they're worth retail or sellable at those prices. Retail values are next to purchase prices, giving illusions of unrealistic gains.There isnt a day that goes by that I dont regret *** manipulating me into the 2020 purchase. Hers was a cascade of lies, deceit, manipulation. *** and *** were the same. NO ONE should have to go thru what I went thru. ITM Trading is disingenuous at best and liars at worst. I unreservedly discourage anyone from doing business with them.

    Business Response

    Date: 08/01/2025

    we reached out to **** and resolved the complaint

    Customer Answer

    Date: 08/01/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ******

     

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