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Business Profile

Clinic

The CORE Institute

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The CORE Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************* institute Revision right hip surgery Nov 2024 Dr ***** used cement in first surgery 2022 , cement broke Revision surgery 2 hours removing cement in leg July 2025 still walk with lip and residual Pain ********** ***** stated 1% chance cement might get loose No surgery for me My quality of life is destroyed

    • Initial Complaint

      Date:06/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been seeking help with the Core Institute in ******* for a pinched nerve originating from my neck with numbness and tingling in my left arm and hand. My first appointment with a cervical spine specialist was on 2/28/25. She ordered an epidural injection. I was in an auto accident on 3/13/25. I had a new MRI completed and took it to the cervical spine specialist on 5/12/25. She said to continue with the epidural injection. She said that the pain management department scheduler for the provider will call to set up an appointment and if you don't hear from them in a week to call and request an appointment. It has been almost 4 weeks with no call. I did not hear from the scheduler until yesterday, 6/4/25, after I had threatened to file a complaint due to her response to me: "yeah, I don't know what happened there" which, to me was an un-empathetic and non- compassionate answer. I didn't appreciate being ignored, which is how I felt. I struggle currently with getting less than 6hrs sleep per night due to my pain and having difficulty getting through the day. I have cried and cried thinking that I will not get help. I have placed calls and emails to staff and tried to get a response from management with no answer, no follow up. I truely felt ignored and forgotten. I would like it to be known that the scheduler for Dr ***** has not cared about me and my pain and for her to have a consequence like being written up.I finally got that appointment scheduled for this Monday, but this issue really upsets me. Please follow up with the Core Institute in *******. It would be greatly appreciated and thank you for your time.

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is very unfortunate that a representative of this organization such as ******* (the Authorization Specialist) has shown a lack of common sense, professionalism, and problem-solving intent, especially given her role as a liaison between the insurance company and its customers.I have called ********************** three times, left voicemails, and even visited in person to request that my bill be resubmitted to my insurance carrier. Despite these efforts, I found myself in a situation where ******* refused to resubmit the documents. Both I, as the patient, and my insurance carrier requested this action, yet she refused to do so. Her unprofessional, inhumane, and inconsiderate response left me puzzled and surprised.Faced with such resistance, I expressed my disinterest in continuing my treatment to one of the receptionists, *****. Stil, I scheduled my last appointment with the intention of changing physical therapy providers. However, the next day, I received a voicemail from *****, the receptionist, inquiring if I would like to keep my ************** was interesting to observe this dynamic. Despite multiple requests to resubmit the documentation, there was no concern shown about addressing this issue, no phone call or anyone reaching out to me, however, they seemed very interested in knowing if I would attend my last appointment. To make matters worse, ******* reached out to the front desk during my last visit and as I was leaving the office I was called back to take her call. To my dismay to talk to her and discus my situation in front of the entire office and other patients. Her behavior was completely abusive and inappropriate. It is clear that ******* has no respect for her peers or other patients. She should be let go from her position!This seems to be a recurring issue at this organization, as indicated by previous complaints. I hope they do not send me any bills later, as they simply need to submit the bill to my insurance carrier to get paid.

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a medical bill invoice for $925.84 and I called the CORE Institute at ************ and spoke to *********. She told me that I did not have active insurance showing in there system for my office visits of 04/22/2023 and 05/05/2023. I told her I believe I did have insurance because I was still employed by ***. I told her I will call her back after I verify. I called ***** directly at ************ and was able to confirm with them that I was still insured as I was still employed at ADP from 03/27/2023 until 06/30/2023 and ***** told me they were not billed for these office visits and to have them rebill them again. I then called back ********* with the CORE Institute and told her I verified with ***** that I did have medical insurance during those two visits and asked her if she could please just rebill them again. ********* told me that they are not allowed to rebill ***** until they have spoken to them directly and they cant make outbound calls to *****. I then called ***** again and asked them to call the CORE Institute so they can rebill them and they agreed. ***** called the CORE Institute to let them know and ***** told me that they have called them and confirmed that they will be rebilled for these two days. A month later I get another bill from the CORE with the same amount of $925.84. I have called them twice in the last month asking them again to please rebill ***** as ***** has confirmed with me that they called the CORE to ask them to be rebilled. I am very upset that the CORE is making very difficult to simply rebill ***** for these two visits when I had active insurance and they have yet to rebill ***** again. I don't understand why a simple request like this has to be so complicated by the CORE billing department. I simply want them to rebill ***** for these two days as ***** has already called them and ***** has confirmed I had medical insurance at the time.

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PEOPLE PLEASE BE CAREFUL IF YOU ARE A PATIENT AT CORE SPECIALTY INSTITUTE I HAVE CONTACTED THEM INFORMED THEM THEY HAVE AN EMPLOYEE THERE WHO USES DRUGS AND THEY HAVE REFUSED 2 ACKNOWLEDGE IT OR ADDRESS IT .. NOT THE MANAGER NOT THE SITE MANAGER NOT FACILITY CORDINATOR AND NOT HEAD OF HR ******* ******

    • Initial Complaint

      Date:11/20/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started seeing Dr ******* for severe back pain while I sleep on May 14, 2024. After unsuccessful therapy had an MRI appx July 15th. Follow up determined I have issues lower back L3 L4 L5 and was recommended a procedure codes ***** & ***** in their office October 7th. Coverage was denied by my insurance, procedure was delayed and Core said they would appeal. I've been calling CORE frequently since, leaving messages, and getting promises for return calls. No return calls. Also have to note that I was intentionally hung up on 3 times. Called insurance and was told they did not appeal in time. Aetna even tried to contact them with a promise to return call to them. I just want a conclusion and not have to take medication to sleep. I have not been able to have a complete night sleep for over a month now and it's getting worse. Please return my call and assure a solution sooner than later.

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was referred from the hospital to go to these people. I visited Dr. *********** ******** to get a referral to have an MRI done on my knee because Im having ****************** and getting up and down. My knee has given out and X-rays dont show anything. They have yet to put in a referral to SimonMed as mentioned in the appt on 10/3 and as of today 10/21 I have no referral to visit Simonmed and that is needed to move forward with treatment for my knee. My knee has not gotten better I am still in pain awaiting treatment. I have called this office every week and they just keep telling me theyll leave a note for the doctor

    • Initial Complaint

      Date:08/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AUG 16, ****************************************************************************************************** There are 2 pain doctors listed in my file. Each ** has to give me a discharge letter so I can get help from a new doctor. I am still attempting to get what my insurance company is wanting. I keep getting excuse after excuse and I have since missed my appointment with my new ** because of them. They tell me who Ive seen and I need to reach out to that doctor for the letter because 1 doctor only gave me a shot. That ** that gave me the shot is also listed as my pain management doctor. They can give me a letter saying everything but what my insurance company needs it to be and say. I've been talking thru the portal to so far with 2 different people. And it has been going on now for over 5 days!

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The PA said I have arthritis and the same institution has a surgion who said I dont and they did not even communicate and I am in the middle of them and the PA gave me injections without confirming with the surgeon and they both blame it on each other and the pa said the surgeon brushed me off and now Im sitting here with no idea whats going on what my knee and the PA said that they dont want to work with me because I am unprofessional which is incorrect I was never unprofessional or never used profanity he simply threw me away and idk if it has something to do with who I am.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had knee surgery with ******************** on Dec 22, 2023. They required an $1800 deposit for surgery. Actual amount i owed was approximately $400 plus 2 follow up visits. Ive been trying to get my credit balance back for months. You always have to leave a message and the message says they will call you back within 24 hours.My wife or I have called 4 times and 2 of those times they called back 5-7 days later. The last 2 calls were 3 weeks ago and 6 weeks ago and no return call at all for them. The initial call told us we had to wait until his final follow up visit to get our deposit back. That was in early March. There is just no getting ahold of them. *** talked to the scheduling department and they cant help me and just put me back into the billing voicemail which no one returns calls.

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