Complaints
This profile includes complaints for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 401 total complaints in the last 3 years.
- 132 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm being charged a $30 re connect fee every month. It hasn't been disconnected. Before that.... I was being charged for *************** for that and an Internet reconnect fee. I've called & got disconnected. No One replies to my emails. They charged me for an equipment rental, yet I don't have any of their equipment. I'm sick of being overcharged.
Business Response
Date: 11/08/2022
This complaint was submitted in 2021 and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled svc 07/2020 I have an account credit, they are not refunding my credit.I advised them on May 23, 2020 that I would be cancelling svc on July 7th. On 7/10 I received a bill from them which was paid on 7/21 prior to the due date. Now the account shows a $290.31 credit & they keep sending me Emails to advise that my new bill is ready.I want a full refund. Lost interest would be nice too. But at a minimum I want my credit refunded to me.Business Response
Date: 11/08/2022
This complaint was submitted in 2021 and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never received install because, of boreing the road.Hargray customer service reps continued lying to me about the dates of my install. I was scheduled August 11th and received a call from dispatch saying it would take 10 to 14 days for boreing the road for my service hookup. I called customer service reps and was lied to after the 14 days about my install dates. I waited a entire day on August 21st from 8am to 3pm for a hook up after being lied too after a customer rep told me when the hook up was suppose to occur. I was lied too again on August 28th that I was scheduled for a install and waitied from 1pm to 3 pm and still no install. August 21st I was told the board was in construction and be ready by August 25th. Here it is August 28th and still no install this very ridiculous and have canceled my account and looking for a new interent provider.Business Response
Date: 11/08/2022
This complaint was submitted in 2020 and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Husband shut off hargray internet when he ended military service in February 2020. A year later they sent ****** to collection with no notice Husband shut off hargray internet when he ended military service in February 2020. And made a payment of ****** on feb 28, 2020. A year later they sent ****** to collection with no notice Of delinquency to the email on file or address that then had tenants in or phone call.Business Response
Date: 11/08/2022
This complaint was submitted in 2021 and was not transferred to us until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They sent a bill to a collections company that I have already paid in full.I moved from *******, ** to ********, ** for a job with the Navy. When I moved in July 2019 I paid my final bill in the *******, ** office (119 N Second St # B, *******, ** *****) in person and I was told that I did not owe anything else. On March 2020 I get a hit on my credit report from a collections company that says I owe Hargray $50. I called Hargray to correct the issue and despite my best efforts they tell me I still owe them money because they did not cut off service until September 2019. Even though I specificaly told them I was moving from the ******* residence at the end of July and the service should be cancled. I feel like Hargray is in error for not cutting off my internet service like I requested and now trying to stick me with a bill for a service I had no way of enjoying. The collections company is ***************************************. I have no issues with the collections company. The fault is with ******* alone.Business Response
Date: 11/08/2022
This complaint was submitted in 2020 and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over the past year ******* has repeatedly sent bills and collections saying I owe them money. I do not. I repeatedly call them proving to them my account was left with a zero balance. This is the third time I've had to correct them as now they are reporting me to the credit bureaus.Business Response
Date: 11/08/2022
This complaint was submitted in May and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Charged us for a service we did not request or have. They would not reimburse the money they collected. Over a period of 3 months we were charged an 8 dollar fee per month for a wireless router that we did not have nor did we request. We called to question this charge and they removed it from out future bills. They refused to reimburse or credit our account the amount they billed us for this billing error. We found out about this charge which was hidden in our bill from a local ************** for our town. Over 50 people reported having the same bogus charge on their bill.Business Response
Date: 11/08/2022
This complaint was submitted in 2020 and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had service and was a loyal customer for roughly 5 years. The time came when I had to sell my house and move locations. I called a week prior to my closing date of 24 sept 2021 to cancel service on or around the 20th of September I returned my equipment to the ***** ** location and was issued a written receipt, and a carbon copy was generated. At the time I inquired about the scheduled termination date. She stated I was good to go and that my account was zeroed and that nothing further was owed. I received no further bills except the one for that month showing a 0 balance. On Friday March 11 2022 I receive a collection notice from hargray for the sum of ****** for the month of December. After multiple ***** minute phone calls I failed to get through to the billing department to find out what happened and remedy the issue. I am now having to take time off from work to travel to the ***** store just to get some sort of explanation or resolution.and dispute a collection that never should of been generated. This is unacceptable. My account should have been closed on the scheduled date and all debt paid at the time of equipment returned. Due to incompetence of the Hargray customer service technicians my account remained open and I was being charged or at least this is what I think is happening. I wish the collection to be dropped, any debt that occurred after September mitigated and if any debt is owed an explanation of that debt. I also want a statement via email from Hargray stating my account has been closed once this is settled.Business Response
Date: 11/08/2022
This complaint was submitted in March and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service is not what was advised, not making appointments as agreed, delivery of promised devices did not happen. About decided Mediacom, eventhough they **** too, is who we and others need to go back too.Business Response
Date: 05/11/2021
We are in receipt of complaint and reviewing.***********************Business Response
Date: 11/08/2022
This complaint was submitted in 2021 and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant service interruptions many technicians have attempted repairs TV's turning off loosing channels The worst TV services I have ever had. 8 months or so of service with at least 6 technician calls. Moving equipment, changing equipment in a fairly small house Yesterday a rather inept technician spent 3 hours and today the problems remain the same. TV's going off pictures freezing loosing channels Acct.# **********. Required resolution to be consistent reasonable service. After all of this I don't think it is too much to require Hargray provide me with a significant refund on the highest cost of inadequate services I have ever had to pay for.Business Response
Date: 11/08/2022
This complaint was submitted in 2021 and was not transferred to ** until we acquired Hargray and took over their complaints. If this is still an issue that needs to be addressed, please contact us directly. Thank you!
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