Reviews

This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sparklight has 178 locations, listed below.

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  Sparklight

  210 E Earll Dr Phoenix, AZ 85012-2626

  
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  Sparklight

  3201 Tower Rd Prescott, AZ 86305-3734

  
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  Cable One

  618 N Main St Altus, OK 73521-3112

  
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  Cable One, Inc.

  900 Steuben St Sioux City, IA 51101-2049

  
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  Cable One, Inc.

  319 College St Columbus, MS 39701

  

Review Details

• Review fromBrittany B

  Date: 11/07/2025

  1 star
  We've had sparklight since 2021 and have had nothing but issues with service. Seems the week my payment is due the service is fantastic the second I pay my bill the service is either off, or very very intermittent. In the span of 1 year 2025 we have had 4 new routers, new lines ran, and nothing has fixed this issues. My bill keeps climbing for services im not even getting full benefits from. Im tired of calling in every day complaining about this. I did an experiment and didn't pay last months bill and I had great service all month then when new bill rolled around I paid it, and now ive been with even worse intermittent services and they tell me I need a new modem even tho 2 months ago they gave me the most current one. This company is ****, I wish spectrum would hurry and run lines so we can switch back to them

• Review fromMarc M

  Date: 10/31/2025

  1 star
  Moving so I am trying to cancel my service. I have called three times and was disconnected two times, once after a *** said she' would help me and I was put on hold then disconnected again. The other time they offered to call me back which they never did. Another time when I upgrade to a wifi mesh system when i called support to ***ort the internet was not working, it was the equipment i bought. So i bought another system, it didn't work. Worked with support for two weeks and they denied that it was there systems fault. When they did send a tech to the house he found that the house was wired wrong. You'd think an internet provider would be experts on, well the internet.
  

  Sparklight

  Date: 11/04/2025

  Hi ****. I'm really sorry to hear about the trouble youve had. Thats definitely not the kind of experience we want for anyone and we appreciate you taking the time to share what happened. If you need any further assistance, please email us at ****************************************************** with your name, account number or phone number tied to the account, and a screenshot or link to this review so we can help get things sorted. Thanks again for your patience, were here to help however we can.

• Review fromCharstina W

  Date: 10/30/2025

  1 star
  The worse I have been having substantial packet loss over 20% and internet disconnections for the past few months have called this company several times.They sent a service tech out to fix the issue twice which never got resolved the service tech put in a new cable line and all after the service there is still lots of packet loss and I am showing zero upload speed. I purchased the 600 mbps 30 and all I get is 300 mbps was 30 but now 0 upload speed. They are not only over charging me for a service I'm not getting but also nothing is getting resolved which is causing issues with my employment cause I work from home. The service tech tells me they have done their job and there's nothing else they can do stating itys a line issue. WHICH seems is not getting fixed I highly do not recommend to anyone..
  

  Sparklight

  Date: 11/04/2025

  Hi Charstina. I'm really sorry to hear about your experience - it doesnt reflect the kind of service we aim to provide, and we appreciate you taking the time to share what happened.Ive gone ahead and escalated this to our local leadership team and someone will be reaching out to you directly to help make things right. In the meantime, if theres a better number for our team to call, feel free to email us at ****************************************************** so we can connect as quickly as possible. Thanks again for your patience - were here to help.

• Review fromBriannia B

  Date: 10/29/2025

  1 star
  Worst internet/phone company. I was told when I cancelled our business account that I owned my equipment and wouldn't owe anything. Then they slapped a $100 unreturned **** ****, gave me only a week to return it, in a city 30 minutes away. I will NEVER do business with them again.
  

  Sparklight

  Date: 11/04/2025

  Hi Briannia. I'm really sorry for the frustration this caused. I've shared your feedback with our local leadership team, whos always looking for ways to improve how we handle things like equipment returns and account closures. If theres anything else youd like to share or if youd prefer a call, feel free to email us at ****************************************************** and let us know the best way to reach you. Thanks again for taking the time to let us know, were here to help however we can.
  

  Sparklight

  Date: 11/05/2025

  Hi Briannia. I'm really sorry for the frustration this caused. I've shared your feedback with our local leadership team, whos always looking for ways to improve how we handle things like equipment returns and account closures. If theres anything else youd like to share or if youd prefer a call, feel free to email us at ****************************************************** and let us know the best way to reach you. Thanks again for taking the time to let us know, were here to help however we can.
  

  Sparklight

  Date: 11/06/2025

  Hi Briannia. I'm really sorry for the frustration this caused. I've shared your feedback with our local leadership team, whos always looking for ways to improve how we handle things like equipment returns and account closures. If theres anything else youd like to share or if youd prefer a call, feel free to email us at ****************************************************** and let us know the best way to reach you. Thanks again for taking the time to let us know, were here to help however we can.
  

  Sparklight

  Date: 11/07/2025

  Hi Briannia. I'm really sorry for the frustration this caused. I've shared your feedback with our local leadership team, whos always looking for ways to improve how we handle things like equipment returns and account closures. If theres anything else youd like to share or if youd prefer a call, feel free to email us at ****************************************************** and let us know the best way to reach you. Thanks again for taking the time to let us know, were here to help however we can.

• Review fromApril H

  Date: 10/16/2025

  1 star
  When we had cable America we had very few issues. The Sparklight took over. Our internet has been spotty. Weve called several times over the last year but continue to have the same issues. We have no internet more than we have spotty internet. Its completely unacceptable. Our youngest does online schooling. She frequently has to do it off her hotspot. Its frustrating that its so expensive but still doesnt work. Most of our neighborhood have gone with another internet company thats much cheaper and more dependable. It seems like well have to do that as well.
  

  Sparklight

  Date: 10/17/2025

  Hi ****** Were really sorry to hear about your experience. We know how frustrating it can be when your internet isnt working the way it should, especially when your family relies on it for something as important as online schooling. Thats not the kind of service we want any of our customers to have. Wed love the chance to look into this further and see how we can help. If youre open to it, please email us at ****************************************************** with your name, account number or the phone number tied to your account, and a screenshot or link to this review so we can reference it quickly. We appreciate you sharing your feedback and hope we can work together to make things right.

• Review fromBenjamin Z

  Date: 10/15/2025

  1 star
  Constantly finding new ways to upcharge. Broke my online payments when they bought my ISP. Started charging more money for not using their online payments. Replaced my router-modem combo with a separate router and modem, with no choice of an alternative, and added a surcharge for the router they installed.I expect this will receive an automated response asking me to call them, which was the first thing I did, that did not resolve the problem.
  

  Sparklight

  Date: 10/17/2025

  Hi ********. Were really sorry to hear about your experience. We understand how frustrating it can be when things dont go as expected, especially when it feels like youre not being given options or clear communication. Wed really like the chance to look into this further and see how we can help make things right. If youre open to it, please email us at ****************************************************** with your name, account number or the phone number tied to your account, and a screenshot or link to this review so we can reference it quickly. We appreciate you taking the time to share your feedback and hope we can earn back your trust.
  

  Sparklight

  Date: 10/20/2025

  Hi ********. Were really sorry to hear about your experience. We understand how frustrating it can be when things dont go as expected, especially when it feels like youre not being given options or clear communication. Wed really like the chance to look into this further and see how we can help make things right. If youre open to it, please email us at ****************************************************** with your name, account number or the phone number tied to your account, and a screenshot or link to this review so we can reference it quickly. We appreciate you taking the time to share your feedback and hope we can earn back your trust.
  

  Sparklight

  Date: 10/22/2025

  Hi ********. Were really sorry to hear about your experience. We understand how frustrating it can be when things dont go as expected, especially when it feels like youre not being given options or clear communication. Wed really like the chance to look into this further and see how we can help make things right. If youre open to it, please email us at ****************************************************** with your name, account number or the phone number tied to your account, and a screenshot or link to this review so we can reference it quickly. We appreciate you taking the time to share your feedback and hope we can earn back your trust.
  

  Sparklight

  Date: 10/24/2025

  Hi ********. Were really sorry to hear about your experience. We understand how frustrating it can be when things dont go as expected, especially when it feels like youre not being given options or clear communication. Wed really like the chance to look into this further and see how we can help make things right. If youre open to it, please email us at ****************************************************** with your name, account number or the phone number tied to your account, and a screenshot or link to this review so we can reference it quickly. We appreciate you taking the time to share your feedback and hope we can earn back your trust.

• Review fromChuck L

  Date: 10/05/2025

  1 star
  Spark light internet service is trash. Our wifi goes out constantly and its almost impossible to get in contact with their customer support.
  

  Sparklight

  Date: 10/08/2025

  Hi *****. I'm so sorry youre dealing with spotty WiFi and trouble reaching us. Thats definitely not what we want for you. Can you email ****************************************************** with your name, account number or phone number attached to the account, and a screenshot or link to your review? Well jump on it and help get things fixed. Thanks for letting us know!

• Review fromRob M

  Date: 09/30/2025

  1 star
  Called sparklight last week. Was promised a 9/29 connection for our business between 8-12. This was guaranteed by the *** on the phone as we discussed the importance of not missing the date to open our business. No one ever showed up and no one ever called, texted, emailed their no show or status. Zero follow up. Now we are inoperable due to their failure to keep their appointment. They would not make it right and come out to connect. They gave me a later date which I explained was unacceptable due to keeping our livelihood down for two additional critical days. We advertised open to the public on 9/30 bases on their guarantee which, again, they broke and will not correct. When I called, they lied and said they came and called, but were caught in said lie, as we were present at the connection address AND we have an answering service to which they would have left a message, but did not. Do not do business with this company. Their service is horrible and their willingness to make their mistake correct has now fallen on the consumer. Not the first time Ive had issues with Sparklight, which is why I left them before. Guess thats my fault for trying them again
  

  Sparklight

  Date: 10/08/2025

  Thanks for sharing your feedback, ***. We know how important reliable internet and good support are, and am sorry to hear about your disappointing experience. Can you please email ****************************************************** with your name, contact info, and a screenshot or link to this review? We want to look into this and do what we can to make it right for you. Thanks for giving us a chance to help.
  

  Sparklight

  Date: 10/09/2025

  Thanks for sharing your feedback, ***. We know how important reliable internet and good support are, and am sorry to hear about your disappointing experience. Can you please email ****************************************************** with your name, contact info, and a screenshot or link to this review? We want to look into this and do what we can to make it right for you. Thanks for giving us a chance to help.

• Review fromErva S

  Date: 09/28/2025

  3 stars
  I had good ***************** but the cost continued to rise so I had to switch Internet providers. I will say ******* ******* with Sparklight in ************************ is very kind and helpful. I appreciate that.
  

  Sparklight

  Date: 10/01/2025

  Hi ****. Thank you so much for being a Sparklight customer and for taking the time to share your experience. Were really glad to hear your internet service worked well for you and we totally understand that rising costs can be tough. Also, thank you for the shoutout to ******* - were thrilled to hear he made a positive impression! Well be sure to pass along your kind words. Were sorry to see you go, but we truly hope youll consider us again down the road. Wishing you all the best!

• Review fromTD T

  Date: 09/18/2025

  1 star
  I have had internet issues for over a year. My connection drops constantly for minutes to hours. Five different technicians have replaced every possible component, including modem with no improvement. All these technicians have told me the main line needs replaced but nothing happens. I have tried to speak with my local office for a month but she will not contact me. I am in the process of getting Starlink due to my frustration with Sparklight.
  

  Sparklight

  Date: 09/19/2025

  Hi TD. Im really sorry youve been dealing with ongoing internet issues. Its incredibly frustrating when things dont work the way they should, especially after multiple service visits. I hear you, and I appreciate you taking the time to share whats been going on. Ive passed your details along to our local leadership team, and someone will be reaching out directly to help get this resolved. We want to make this right and get you the reliable connection you deserve. Thanks again for your patience and for being part of the community were proud to serve.