Reviews

Review Details

• Review fromKyle K

  Date: 08/24/2024

  1 star
  Bought a 3 year warranty. 2 years in reached out. They didn't respond to email at all. They did take my money. They did send a part, that worked for all of 2 minutes.

• Review fromVirginia N

  Date: 07/26/2024

  1 star
  Bought a ready to run R2R Distributor with 50K Volt Coil for a 237 ***** Engine and the hum from the coil is so loud that you can hear the humming noise inside the car. Attempted to call tech support and was told to send an email. Sent a detailed email on Monday. Four days later I attempted to call again and the call would not go through and I have still not received an answer to my detailed email. Bought through Amazon that now shows that the distributor is out of stock and no longer available. This company sells junk!

• Review fromCharles W

  Date: 04/25/2024

  1 star
  I bought a master cylinder that did not fit Rather than provide a product that functions, or give a solution, Im offered the option to return it at my expense, Would rather share my experience with others for the transaction with this company. I wasn't real enthused about the way they conducted business. Should have read the reviews before I bought...!!! *** not recommend this company

• Review fromJake S

  Date: 02/21/2024

  1 star
  Refused to fix a mismatched part that was 2 different colors

• Review fromTimothy K

  Date: 10/21/2023

  5 stars
  . I needed inner and outer tie rods for my 03 mustang and I ordered them on line a they came quicker than supposed to have and I got em for great price , cheaper than all other places I checked .I will order from them again and I recommend them to everyone !! Thanks guys keep up good work!!! ********** ********** **

• Review fromJohn T

  Date: 10/15/2023

  1 star
  Do not buy anything from southwest performance.Ordered a quad ther carburetor, it ran, it leaked after abou 2-3 hours of run time, spend over $300 on ************************, determined carburetor was not able to be repaired due to multiple issues and warping.You cannot call them and talk to anyone, ever!They wont make good on their part whatsoever.They do however send emails constantly now for 15% off new purchases, I cannot convey how I feel in this review properly.They are good, for nothing.

• Review fromRay T

  Date: 08/27/2023

  1 star
  Terrible company. Purchase a wiring harness. Unlike the advertised photo wires came much thinner gauge printing on wires smeared or not printed. Install Instructions are incomplete and they offer zero customer service.. will not take incoming calls. Email promises of contact via email never happen receive BOT reply when requested

• Review fromKyle I

  Date: 04/08/2023

  1 star
  They sold me an alternator that after 500 miles started ceasing up and caught on fire. Couldnt smother it with a towel so I had to fire extinguisher it and just trashed everything under my hood. They wont make it right. All they want to do is send me another fire ball. The worst company Ive ever dealt with!!! **************** is a joke!!!!

• Review fromSteve C

  Date: 04/04/2023

  1 star
  I ordered a part, a distributor for classic mustang. It came in and my mechanic discovered the shaft had a slight bend and it could not be used. The attempts to get the part replaced went on for weeks with generic email replies all while my car was unusable and taking up space in my mechanic's garage. They have no phone number that they will answer. I had to get another part from another vendor after several weeks. Finally they sent me a return shipping label and it was well documented in emails and in a letter sent in the return shipment to credit my account for the Bad Part AND the extended warranty because my mechanic had fixed my car with a replace part already - many weeks prior and I no longer needed one from Southwest Performance parts. Much more time passed and numerous inquiries about my refund. No refund but for some odd reason, they sent me another part. Remember, I do not need another part because my car had been repaired for over a month while waiting on Southwest to make good on the bad part and Warranty. I still have the replacement part in a box in my office and I am still waiting on a refund and return shipping label And I have had ZERO replies from Southwest Performance Parts. But I do get lots of junk emails from **************** auto parts. I will never order any parts from them again; they did not make good on the damaged part or the warranty refund and did not respond in any reasonable time frame and have NO phone where you can call and speak to ANYONE if there is a problem. It should be illegal to not have a phone number and customer service staff to answer the phone and work out problems. If they had responded in any reasonable timeframe, it would have been fine but I had to get my car running again and I could not wait any longer on them. Personally, I hope this company is no longer in business and treating other people like they treated me. I only gave them a 1 star because I could not give them a zero.

• Review fromBertrand H

  Date: 02/03/2023

  1 star
  BUDH 2/2/2023 I ordered a radiator overflow catch can for my Hot Rod 40 ***** and later ( before they sent it ), I realized that it was too small for my application. So I waited for it to arrive so that I could send it back and get the credit on my ***** I never even opened the shipping box it came in because I knew it was too small, to begin with. I advised them that I was going to send it back in the same unopened box it came in. Can't call them so had to email my intention. They sent me an email telling me to open the box and take two photos of everything inside then send them copies so they could send me some shipping return number to put inside the box along with the photos, I pay the return shipping and they would also take their 15% fee from that. So I told them I would keep it and sell it to another Hot Rodder rather than to do that c*** Never again!