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Business Profile

Auto Parts

Southwest Performance Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts for my car through southwest performance. When I received the parts they were damaged, and they sent wires for a v8 motor instead of a v6 like I ordered. I tried calling them , I was informed through a automated service that they don't answer phone calls, I would have to email them. Which I did with pictures and the parts number and a explanation of what was wrong, well a few hours later I received a email automated, asking me to send pictures and part number, which I did and still haven't heard back from a "real" person yet. To get the matter resolved. I decided to to look up reviews on this company and every review sounds like exactly what I have delt with. I just want my money back. So I can order the right parts for my car so I can get it running again

  • Initial Complaint

    Date:10/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for this company and they charged me 116 for a part and then some how charged me again, 109 they show as two different transactions, but only one order I also wish to cancel that order and I am unable to make any contact with this company only through email and which is not accomplishing my goals of getting my money back. I dont make a lot of money and Im pretty ticked off about it. I just want my refund and Ill never fall with them again.

  • Initial Complaint

    Date:04/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dipstick for an ls engine it ended up not working for my application I emailed them and they said I had to pay for return shipping and then they tell me that there is a 10% or $15 fee whatever is higher for a $30 item I would brake even or lose money to return there item to them

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a control arm kit from them in November and one of the parts wrong so I sent it back and a couple of week they sent me back the wrong part again it took several emails to get the to get me a RGA and shipping label and they sent me the wrong part again they assured me they would get me the right part this time I have been emailing them to see what was going on they created a shipping label on the 16th and it still has not shipped I emailed them again and they to me they were having trouble with the shipping company ***** so I called ***** today and they said the label was made on the 16th but no one had called them to pick it up I have been lied to so many times over this I have never seen customer service I just want the right part for my car that's been down for over 2 months I can show over 15 emails to support what I am saying

Southwest Performance Parts is NOT a BBB Accredited Business.

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