Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mini helmet that was advertised as being ******* witnessed on 7-7 2023 lot # *******. I paid $252.56 on 7-12-2023. The item was supposedly signed by 3 former ******************* and witnessed by *******. This was a gift for my nephew. His birthday comes and he gets the helmet and loves it except for one issue. The helmet that was being advertised as being witnessed to three former players was infact only witnessed being signed by one former player. One player was already on helmet When ******* the authenticator witnessed the other player sign. And there is no mention of the 3rd player at all. This is obviously false advertising and when I reached out I basically was told this was the certification company's fault, not pristines for not checking the certification and listing it wrong. I would like a helmet that is and was actually witnessed by ******* like you said the one you sold me was.

  

  Business Response

  Date: 09/05/2023

  Hello ****,
  
  Thank you for being a customer.  We apologize for the confusion on the item, when an item is listed it is based on the authentication provided, 2 of the signatures were witnessed by ******* and the other was on the helmet prior.  We have already reached out to ******* to have the item updated within their database late last week, which can take up to 2 weeks to be updated.  The options we have to rectify this issue would be to offer a partial refund which would allow you to keep the item and receive a refund of $50 or you can return the item and receive a full refund since we do not have any replacement items where all 3 signatures were witnessed by ***************  Please keep in mind the signatures are authenticated, but not all the signatures were witnessed.  
  
  
  We are going to have ******* who you were previously working with follow up to see how you would like to proceed.  In the meantime, if you have any questions please feel free to contact us at ******************************* 

  Customer Answer

  Date: 09/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the ********************************************************  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:08/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never bid on this product. My phone and wallet was stolen in *******. I even had a credit card that was hacked. This site is very unsecured

  

  Business Response

  Date: 08/28/2023

  Hey *****,

   

  It looks like you had emailed us about this on 8/27 and our team had not been able to review your inquiry yet. We are handling it this morning and someone from our team will be in touch to let you know when this has been resolved. If you should have any further questions, please feel free to reach out to us via email at *******************************. 

  Customer Answer

  Date: 08/28/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I typically have issues with phone touch screen keypads due to health related coordination issues. I accidentally typed an extra 0 in a bid (meant to bid $160 and bidder $1600. Right away I selected to lower my bid as much as it would allow me to ($600) but much more then I intended to bid.I contacted Pristine customer service right away and they had who told me I was responsible for the item at the price and they wouldn't do anything about it. I'm hoping to have this bid canceled as it was a typo on my part. Pristine was immediately contacted after the bid.

  

  Business Response

  Date: 08/21/2023

  Hello ****,
  
  Thank you for being a customer.  Your request is still pending with our customer service team and we are in the process of reviewing your request.  This is going to be refunded as a one-time courtesy.  Our team will be reaching out with further information. However, please be aware that in the future you will be responsible for any bids you place as allowing items to be won at auction and removed from an invoice compromises the integrity of the auction.
  
  
  If you have any further questions or concerns please feel free to contact us at ******************************* 

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here we are AGAIN. This place needs to be sued. They ADMIT everytime I have this issue that they DO NOT INSPECT these "mystery" boxes. Yet they say they get them from a "trusted" seller. This is not the first time I have had this SAME issue. Got a ystery box order #*******. Got this blast box. Well issue is one the auto I got is from some player that is not even in the *** anymore. They throw these throw away cards in there and call it a Autograph. Secnd and BIGGEST issue. I got multiple apound MULTIPLE of the SAME CARDS. They response/ "oh yeah that *** happen" Yeah NO that should not happen at ALL. You buy something like that "mystery" or not you should not be getting 4-5 of the same cards. Half the cards I got are multiples and I have the pictures to prove it. I sent it over to them and same excuse. Its a mystery so deal with it. I have proven MULTIPLE times now that these things are frauds and they are doing nothing about it. They have admitted that they do not look at them and just "trust" the seller. Not the first time this has happened. They either need to start looking for themselves before these are sent to MAKE SURE the customer is getting what they are suppose to or Plain STOP SELLING them. I want either credit or my monet back for this item PERIOD!!

  

  Business Response

  Date: 08/14/2023

  Hello ******,
  
  You are correct we do not inspect the mystery boxes as they come sealed directly from the seller.  We do however perform random quality control checks on the boxes.  After reviewing the listing of the item you are referencing it does let the buyer know that you could receive duplicates. Heres the exact verbiage from the listing for reference:

  *These assorted/random card lots were placed directly in team bags and not searched or mixed. Each may include the same player/card/team or card set in rare circumstances. Quantity may vary from 15 to 60 cards depending on card thickness and mix.   
  
  We also do not offer refunds for mystery boxes, this information is also within the listing for the item purchased:
  Guaranteed to receive one of the names listed in the description. All mystery box sales are final and ineligible for refunds or returns.
  
  With that being said we have issued as a one-time courtesy  refund in the amount of $58.16 (including item, shipping, and tax) for the mystery box which will take 2-4 business days to be credited back to the original payment method.  
  If you choose to continue to purchase mystery boxes and do not agree with the description or potential outcome of a mystery box based on the description please do not purchase it.  If you find that the mystery box is misrepresented we will take action it make it right. 
  
  If you have any questions or need anything additional please reach out to us at *******************************
  

  
  

  Customer Answer

  Date: 08/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction on a *********************** autographed helmet from Pristine Auction on 7-27-2023. When I received the item on 8-3-2023, one ear piece was missing, the other one is falling off, and it was a generic version of a replica helmet. I reached out for a return due to the damage and missing ear piece, especially since for the price, I couldve bought one for the same price at the store. I didnt realize that until the shipping and buyer fee were included. The difference is that the store one wouldnt be damaged. In the listing it was not listed as damage or missing pieces otherwise I would not have bid on it. They provide zero protection for buyers, considering its a sight unseen auction site. Their resolution was emailing me stating its within acceptable damage. I would think nothing should be damaged, unless its listed in the auction. All I want is a full refund including cost of the item, shipping, and the buyers fees. In total it came out to $266.34

  

  Business Response

  Date: 08/09/2023

  Hello ******,
  

  Thank you for being a valued customer.  ******* you were working with will be responding to your email today and providing a return label to return the item (we ask that you return the item within 7 days) and we will be issuing you a full refund including all fees to the original payment method used.  Please keep in mind it may take 2-4 business days for the refund to be processed by your financial institution.   

  In the meantime, if you need assistance please do not hesitate to reach back out to us at ******************************* . 

  Customer Answer

  Date: 08/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False representation of an auction. Filed a dispute with my credit card over the wording of a misleading auction. Sent me a letter that this matter with go to collections which is illegal

  

  Business Response

  Date: 07/31/2023

  Hello,
  
  Thank you for reaching out.  We weren't able to locate any instances of you reaching out to our customer service team to allow us the opportunity to assist you with your concern.  You were sent the letter as you disputed this transaction with your financial institution denying payment being made after keeping the item and not returning it.  If you would like to return the item and cease the collection effort please let us know and you can use the email provided and well send you a return shipping label.   In the future, if you need assistance with items received or have questions please reach out to our team at ******************************* to give us the opportunity to assist you. 
  

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site takes a 17% commission - no problem there.When you bid an item there is a window that explains this. What ** charges 18.5%.As a general statement, Click Wrap agreements can be enforceable. However terms themselves and the way they are presented must inconspicuous. buried in the text (not in bold or all Caps) that says 1.5% shipping but they "may" use the highest item in a lot to calculate the shipping fee. Therefore, this hidden commission has no reasonable relation to the shipping cost. How is shipping a item the size and weight of a *********** card some out to $200 when insurance is:USPS (which is the carrier PA has always used for me in the past) charges $2.10 to insure an item between $300 - $5,000, and a small amount for each $100 above 5,000.I expect PA to argue that a higher purchase price means the buyer is more sophisticated. That is pure sophistry. There are tons of reported decisions that held provisions less egregious than the one buried in fine print to be unconscionable. *********************** had a lawyer represent him in a negotiation with ****** Brothers and the court still held the payment clause was unconscionable. At best the purported disclosure is misleading. Each instance before bussing an item the website populates a window that states subject to a 17% premium. That's not a true statement. The 1.5% is a hidden premium.When you want to bid an item there is a question mark over the shipping and handling line item. When you cursor hovers over it, it invariably says "unable to predict." That is misleading at best. Nowhere does it say add another 1.5% to the commission. The purpose of this post is to inform future users of an unfair business practice. I've spent thousands of dollars and purchased at least 10 items over the years, and because the items were large and framed item but cost less, the shipping fee was high but it was not unconscionable. PA just lost my business. You should takes yours elsewhere.

  

  Business Response

  Date: 07/31/2023

  Hello,

  Thank you for providing feedback in regard to our fees and questions where the information can be found.  We do disclose the 1.5% insurance fee based on the total of the order.  This information can be found in our auction policy and FAQs which I have attached here for reference. This is also disclosed when you sign up for the use of our website. ****************************************************************   ******************************************************************************************************************** .  
  
  

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought several items from this company, at the same time. The customer service has been horrible. Four items- two F1 signed shirts, and two signed posters. Issues-1) no certificates of authenticity came with any of the items, which in aggregate cost about $1200.00. I have tried to contact them at least five times. About a month after purchase, I received three undated, and unspecified generic labels which had nothing to do with what I bought. Basically, without authentication, these items are worthless. I am wondering if anyone has a contact number for the **** who is either unaware of the terrible customer service, or is a participant in a scam. I have not yet filed a claim with my credit card company, and have yet to contact governmental agencies, since this is interstate commerce. I will post an update after further attempts at resolution. Until that time, I would suggest that any potential customers be quite careful in dealing with this company. To the **** I would be far more concerned about your corporate and personal reputation. It will haunt you. *******************, MD

  

  Business Response

  Date: 07/24/2023

  Hello,

  Thank you for being a customer.  You reached out on June 19th and we responded on June 20th and at that time as a courtesy we issued you three $15 credits for a total of $45 for the authentication (which the items were already authenticated with the hologram stickers) which you did not accept, we did however leave the credit on your account.  We then sent you via mail 3 generic authentication certificates. COAs are for display purposes only, and the hologram which is the sticker is what is authenticating the item. You have the ability to verify the items authenticity on the authenticators website via their database(s).  ******* no longer issues COA cards as a part of an update in their process, I have also included information from Becketts website on this topic ****************************************** and an article issued from ******* on the change in their process and not issuing COAs *******************************************************************************************************************************************;
  
  We never heard back from after that last interaction in June, assuming you were satisfied with the resolution.   The items are authenticated with the hologram alone as part of the new process.  If you have any further questions or concerns please feel free to contact us back at ******************************* .

  Thank you,
  

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ***************************** signed helmet. It says this is a stock item and typically we use stock photos. I paid $900 for it and when I received it, it has a crack in it when I reached out to pristine customer service ***** the representative was rude and told me clearly you can see the crack in the photo before I bought it. You would need a magnifying glass and who would pay $900 for a cracked ******* helmet. He basically told me its my problem now and block me from emailing this is very unprofessional and now I have a $900 paperweight. I either want a refund or a replacement. I spend thousands of dollars here every year and have never had this problem. Nowhere does it say this item is damaged or I wouldve never bought it.

  

  Business Response

  Date: 07/07/2023

  Hello ****,
  
  Thank you for your business!  
  
  Even though the item was listed as stock, the damage was clearly shown in the listing. In the future we encourage reviewing all pictures prior to making a bid to review the quality of the item you are purchasing.  We however understand your frustration with the situation and can offer a one time courtesy and will be reaching out to you today via email to see how you would like to proceed with either keeping the item or returning and getting a full refund.  
  
  If you have any questions or concerns please feel free to contact us at *******************************  

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Really bad experience, amounts were paid and items were never received, several tickets were not answered , this is the last one sent:Ticket: ****** hello there are a number of items purchased and never delivered since months, i have raised several tickers with no luck:Invoice # *******Date 06-02-2023Total $66.55 Invoice # *******Date 05-12-2023Total $194.05 Invoice # *******Date 05-12-2023Total $194.05 delivered 1 x $25.80 Invoice # *******Date 05-14-2023Total $189.76 Invoice # *******Date 05-14-2023Total $189.76 never delivered 1 x $115.83 Invoice # *******Date 05-24-2023Total $157.92 Invoice # *******Date 06-07-2023Total $159.09 The rough amount owed as nothing has arrived is: 909 USD And I think it is enough, so please proceed with reimbursement in order to avoid legal action

  

  Business Response

  Date: 07/07/2023

  We should have issued you a refund for some of your items and apologize you had to reach out to our several times in regards to this matter. 
  
  For international deliveries we wait 30 days from the last scan/update from the carrier prior to issuing a refund to allow for customs and delivery of item(s).  Once 30 days have lapsed from last update/scan we will issue a refund.  Please note some of the items from the same invoice may have shipped separate changing the amount owed.
  
  One of the items we are showing delivered as of today and we will not be issuing a refund since the items were delivered:
  *CB252201771US Invoice#******* delivered 7/8/23 1 x $115.83
  
  We will be issuing a refund for the following items due to 30 days from the last scan date:
  *UE281469548US never delivered Invoice # ******* Date 05-12-2023, last scan 6/1/23-Total $36.62
  *UE281469786US never delivered Invoice #*******, last scan 6/2/23 -Total$25.80
  *UE281469548US never delivered Invoice # ******* Date 05-14-2023, last scan 6/1/23-Total $64.53
  *UE281469724US never delivered Invoice # *******Date 05-24-2023, last scan 5/31/23-Total $157.92
  Total refund of $284.87 will be processed today, however it may take 3-5 business days based on your financial institution before you see the funds in your account.  
  
  The following items are less than 30 days from the last update/scan, so we will not be issuing a refund at this time.  Once 30 days has lapsed we will issue a refund, if not delivered.  As a courtesy we will keep an eye on your account to confirm if the item(s) have been delivered or issue a refund accordingly:
  *UE281469857US Invoice # ******* Date 06-02-2023, last scan date 6/12/23 - Total $66.55
  *CB252201604US never delivered Invoice # ******* Date 05-12-2023, last scan date 7/8/23-Total $152.67
  *CB252201652US never delivered Invoice # ******* Date 05-14-2023, last scan date 6/22/23-Total $125.23
  *UE281470002US Invoice # ******* Date 06-07-2023, last scan 6/15/23-Total $159.09