Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Parker and Sons for an a/c repair/leak problem on 7/22/25. A technician came out and went into the attic and told me I needed a whole new system because of a crack in the primary drip pan; he showed me pictures of the pipes and a leak. He proceeded to say a new system would be best because to replace the pan would be over $4000. He than said he could fix the leaky pipe for $554 today and then proceeded to pull it apart, came back to me and said he could fix because of too much damage. He then took pics of where he just put some plumbers glue on what he took apart. He said he could help me but would send someone to go over a new system which would cost 15K because that would be better than replacing the pan, even though the unit was cooling and working fine. He charge me $79 to diagnose and to do nothing to help me. He proceed to ask me if I had a significant other to help me make these decisions. I told him I was recently widowed. Parker and Sons should be ashamed of themselves. I got another service provider out and he took the cover off and showed me that there was NO CRACKS ANYWHERE. Just some debris and I paid $120 for him to clean and do maintenance. The debris was causing the water to leak over! Park and Sons lied and tried to get me to believe I needed a new unit for 15K!

  

  Business Response

  Date: 07/23/2025

  The customer's concern was to get a refund on her diagnostic fee.  This fee has been returned to her card as of the morning of 7/23.  I personally called **** and left her a voicemail indicating the refund had been processed. 

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parker and sons representative came over to give me an estimate on a new AC unit. When I talked to them I told them I'm not interested in buying a new unit right now. I just need an estimate. The representative gave me an estimate that was out of my price range. When I refused to buy a $30,000 AC unit on a spot, he became visibly upset. He then called his office and told them in front of me. I'm not going to buy an AC unit now or in the near future. Very unprofessional. Then proceeded to repeat everything his dispatcher was saying, giving his own opinion about me in front of me and then asking me a question in a way a child would with attitude when they don't give them a cookie. I've worked in the field my whole life and never done this. He left my attic entrance open (which in 150 in ******* warms up your house pretty quick) out of spite instead of closing it like a professional and after the phone call he grabbed his ladder and stormed literally stormed like ran out of my house huffing and puffing as if he was about to cry. He acted as if he was offended that I did not sign up with his company. He never shook my hand or thanked me for my time he was the most unprofessional and rude individual I've ever come across

  

  Business Response

  Date: 07/22/2025

  Spoke w/ **** ********* at 6:36pm on Saturday, July 19th

  We had a cordial conversation where I apologized for his experience.

  Then immediately spoke w/ both people who attended the meeting from our company

  to insure we do a better job in the future.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told a 7yr A/C would cost 6k to look and was told I could replace for twice that! Bought a whole new unit for just under 20k. Was told how efficient the unit will be, cool faster, etc. what a lie! After installing with a complete mess, after being told how clean and mess free it would be, the 20k unit will not cool below **************************************** service after they get your money. Schedule to get fixed during a window, no one showed up or called. When I called was met with excuses and told i would get a call with an eta. No one followed up. Talk to a manager who said they were sending warranty team out and sends a guy who says he is a new tech and spends 3 hrs of our time saying he tried to adjust bur he is new and may need a higher level tech! After 3 hrs and sayings its adjusted and set at 75, it never mover under 83! This company is a joke, dishonest and take advantage of people and are completely unreliable and not sure any of them know what they are doing or selling and truly do not care about their customers. They are best salesmen. I would use any other company before I ever use them!

  

  Business Response

  Date: 07/16/2025

  Called and left message with Homeowner waiting for call back to resolve concerns. Thanks

• Initial Complaint

  Date:07/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold a yearly tune up program by one of the service techs who was out for a separate issue at our residence. They came out to perform the free tune up and it turned out to only be an inspection. As we suspected from this company from previous experiences, they had claimed all sorts of things were wrong and wanted $7,500 to fix it: we doubted that any of the findings were true. Within 48 hours, the air conditioner that they tuned up broke. This doesnt seem to be a coincidence seeing that the tune up was selling us false goods. Weve had very suspicious and precarious experiences with this company. The management and phone staff seem nice and responsive(, however, they sell false goods and tend to break things just to have you call them to fix it, then hit you with unexpected charges.

  

  Business Response

  Date: 07/09/2025

  With an aging air conditioner, especially here in *******, they endure excessive wear & tear through the *******.  Since his air conditioner has been through 15 years of operation, many components are no longer in optimal condition.  Fortunately,it was a minor electrical matter that caused his unit to not operate correctly that we were able to rectify quickly.  Mr. ********** was quite pleased with our service though understandably temporarily frustrated with his units performance.   Were happy to report this matter has been resolved and our customer now has a better understanding that nothing lasts forever, specifically air conditioners in the brutal summer desert heat.  
  
  Sincerely,
  

  ******** *******
  Service Supervisor
  Parker and Sons

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 90-year-old father used this company for AC repair. In **** ******* March he was hospitalized. On March 3rd he moved to ***** to Assisted Living. I called twice in February and March to cancel. They said they had to speak to him. He was too ill at the time. I called again last week when I noticed he was still being charged each month. They asked if I was his power of attorney. I truthfully said "no, that would be my brother". They said either my Dad or brother had to call to cancel. As my Dad is much better, I asked him, my Dad, to call to cancel. They told him no, it would have to be my brother, *** ****** (who works 70 hours a week). He is way too busy to make this call during the business day. Obviously, Dad was offended as he pays the bill. He is not now incapacitated. My brother does not have gaurdianship. I hope this is just a misunderstanding. It is only $11 a month but every ***** counts for him right now. How can we resolve this?

  

  Business Response

  Date: 06/23/2025

  Hi *****,

  We are sorry to hear about all of the issues you had when trying to cancel your fathers Parker Family Plan.  Could you please send us your father's name and address in *******, so we are able to access the account and help to get this issue resolved.  Thank you.

  *****

  Customer Relations Manager

  Customer Answer

  Date: 06/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a warranty part replacement scheduled and worked on last week. The technician ruined another part while replacing it. I was told it was to late to get the parts from the supplier. Day two, I reached out trying to understand when it would be fixed. The ** was unusable due to this damage during a heat warning here in Phx. Over the next few days, many many calls and requests for information on *** for repairs, I finally got a call from some supervisor. Said it would be 2-4 days. After calling several more times, waiting for information and many 'I will call you back' promises by various people, I received a text to schedule appt, due to the parts arrival. There were many calls on Monday, incorrect scheduling, and phone calls asking for confirmation, with no resolution, and another accidental mess up with the scheduled appt. I am now told it will be up to 5 days from now, because the wrong part was ordered. I have dogs, a son and brother supposed to be leaving the hospital soon, to come home to a house with no main **. I have yet AGAIN, to hear from someone in charge to get answers and my ** repaire ETA and follow up after they damaged it. I just want ** in Phx during extremely HOT conditions. I have not, as of yet, heard from anyone in management or a supervisor. I requested a manager call me, for a resolution and time frame for the repairs that are needed, due to the damage caused by one of their technicians. There has been no follow up, email, text, or any other type of contact initiated by the company. I am wanting the ** unit repair completed ASAP, due to extreme weather conditions in the ******* summer heat.

  

  Business Response

  Date: 06/18/2025

  We can certainly understand the inconveniences of air conditioning problems, especially here in ******** summer.  Supply chains nationwide are undergoing parts shortages which isnt ideal for anyone.  The good news is, we were finally able to obtain the parts to complete repairs today.  At this time, we are pleased to report your AC system has been fully restored back to proper operation. 
  
  We sincerely appreciated your patience and fully empathize with anyone undergoing situations like this.  
  
  HVAC Manager

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******** of Parker & Sons dropped the hot copper fitting that he was sweating on into his hands and lap and burnt himself then proceeded to drop his torch while in my tub with no safety or heat protection gear to protect my fiberglass tub or himself. Needless to say the torch blistered and burnt my tub in two different places when he wasn't holding it by the time he got back to turning it off it ruined the upper portion of my tub. A supervisor **** ******* wanted a spray paint my tub using another company I refused He offered to replace the upper part of my tub and match the color but failed to do so and wanted to replace the entire tub which I asked to my expectations the way it was before and shook his hand. I have 3/16-in grout lines He left me with well over an inch up against the tub and says that's aesthetically pleasing. I'm contacting him and you trying to get this resolved the way it was before yet this company is refusing to do so and making me pursue legal action and having to put bad complaints of their workmanship.

  

  Business Response

  Date: 06/09/2025

  On 4/18/2025 while repairing a shower part, Parker and Sons damaged a fiberglass surround wall with our plumbing tools.  We scheduled a third party, licensed contractor, on 4/21/25 to re-finish the surround wall that we damaged.  The homeowner declined those services after finding out that a 5year warranty was provided by that contractor on the repair because he had a lifetime warranty on his existing surround wall from the manufacturer.   The customer agreed to have us contact the original manufacturer and order the same brand shower wall that was installed when the home was built from 30 years prior. This was ordered by Parker and Sons on 4/22/25.and was told a 4-week delivery date.  On 5/28/25 the enclosure arrived, and the customer declined the product because it did not match completely with his existing original tub.  Parker and Sons and the customer agreed for ********************** to purchase a tub and install the full wall enclosure and a new matching tub.  Work was completed by Parker, and we scheduled a third-party company on 5/29/25 to repair the drywall and paint the drywall repair along with installing a new grout line at the base of the tub install.  The customer was unhappy with the final results on the grout line repair. We have guided the homeowner to contact the contractor that we hired to make this repair correct for the homeowner.  That contractor has also tried to reach out to the homeowner to make the repair to the customers (****** ******) satisfaction.

   

  This work was completed at ****** ****** residence, ************************************************************************************

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date 05/13/25 called Parker and son to come out to start up my cooler for the summer , new pads if it needs a float or belts what ever it needs to start for summer. ******* when he was scheduling the apt he said that if I joined the Family Planning for $154.00 I would get 2 Free visit for the year where they would come out and service my cooler with pads/ check all the parts. so I agreed and paid that over the phone. ******* said OK so you know your apt tomorrow will be free that will go for the first apt of your 2. I said great!! They took the money out of my acct right away. the next day they were suppose to come out 8-10 at 11 I called and they said they are running behind but they will be over soon. at like 12 I got a call and I was on the other line since I work from Home and I check V/M right after and **** said well your not answering so We are CX your apt if you still need this apt please call us back. I called back and they said We are sorry we will put you back on schedule he will be there way before 1 don't worry. **** didn't get here until after one and wanted payment right away for services said it was going to be $200 I explained that they told me this apt would be for free. **** said no that is not correct so i called the service # to find out what the heck was going on and the girl that answered said she would send a message to the Managers since I was unhappy with the Family plan that I still had to pay when ******* said I didn't have to. I just wanted my family planning money back the $154 since that didn't apply to me since I didn't have A/C. so **** charged me $198 on top of the $154 that I already paid and didn't even change my pads for my swamp cooler there were 4 guys on the roof for a couple hours I have no Idea what they were doing. but the pads are the same ones from last year and no new float nothing I want my money back for everything and I will never call them again.

  

  Business Response

  Date: 05/20/2025

  I have reached out to the customer to discuss the issue that occurred. Both I and our customer relation manager left a voicemail for ***** to give us a call back to discuss.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/30/2024, purchased heating & cooling maintenance plan for both my 5 ton and 2 ton AC unit - both ******* just turned 5 yrs old units. On the same day, had the heating checkup completed but told that both units would be needing the 3/4 HP condenser fan motors replaced, with a quote of $1,718.00 ea. No mention of any issues with the amps at starting on both units. Confused because this was a heating checkup but told AC fans needed replacement, I told him I'll think about it. On March *******, I turned my AC unit on & noticed that the 5 ton unit was not cooling. Called ****************************** who advised me there was a leak somewhere in the coils, it would be difficult in locating the leak & recommended replacing the entire coil housing at $8,500. I was told the 2 ton unit was working great & there were no issues with it. I paid the $8,500 since summer would be here soon & the new tech never mentioned any issues with the fan motors or any issues with the amps when the units start. Thinking March 23, 2025 was my summer checkup, ****************************** came on April 25, 2025 for the summer maintenance checkup. Both units were working fine, but as the tech was serving the units, I noticed the 2 ton unit was not cooling. The tech advised that there was a leak somewhere on the 2 ton unit & would cost $500 to locate the leak, which I paid it. The tech located the leak, telling me it would be $4,500 to replace the fitting where it was slowly leaking. **** also advised that the amperage on both units was high, possibly could damage the compressor on both & highly recommended the soft start kit to be installed on both at $800 ea. Told the tech that both units have been working fine, & the tech that was here last month, told me the 2 ton unit was working great. Told the tech every time ******************************* come here, there seems to be something wrong with my units. I did not pay the $4500 or did not have the soft start kits installed. Still working on getting a receipt for April 25 service.

  

  Business Response

  Date: 05/08/2025

  We had a pleasant conversation today with Mr. ******* about his expressed concern.  We have agreed to sending a ******************* & Supervisor out to re-inspect the **** system to ensure his system is operating as it should.  We can certainly understand the importance of a proper working air conditioner here in *******!  After speaking with Mr ******** we consider the mater resolved.  As a 50 year old in home service provider of ******* and surrounding metropolitan area's, we strive to provide the best level of service possible.  We also thanked Mr ******* for providing us a second chance to make this right.  

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Electrical Panels job Invoice ********** dtd. 12-12-2024 - Complaint I am a long-time customer of ************************ this complaint we refer to -Inv. Item# *** Replace all interchangeable breakers in panel size (Large) -- $2481, and -Item# *** Replace Main Breaker during branch breaker change -- $1417 We are in the process of home expansion, & were awaiting *** and the City to schedule an expansion of our panel which had been approved. The ******** was informed about this & we asked him if his recommendations for breakers and panels would work with the pending *** changes, and he said yes. Based on our previous experience with P&S and trust in their service (inspite of P&S higher priced services), we went ahead with the installations which cost us $3,898.Unfortunately when the *** and City panel was installed later they did not use the new P&S installed breakers and panel, and it was all taken off. The *** services cost us $5,000 in addition to what we had already spent through P&S. We have reached out to P&S informally, and by letter dtd. 03/12/2025 but were informed that P&S is not responsible for any of this and cannot help ease this financial loss of $3898. We offered to take any partial compensation, or the cost of the replaced breakers and panel which are almost brand new and can be returned to P&S. But the P&S officials did not agree to meet us halfway.All this inflexibility has been disappointing. We are customers who have purchased and installed thousands of dollars worth of air-conditioning equipment, we pay for warranties and yearly maintenance contracts. We have purchased multiple services and products from P&S through the years. This uncompromising approach by P&S clearly signals to us that there is no value for our loyalty and the premium prices charged are not accompanied by premium customer service.We would like ******************** to reconsider our complaint and advise on any assistance that might be offered in this situation.

  

  Business Response

  Date: 05/08/2025

  The electrical team at Parker and Sons take these sorts of situations very seriously, I was the supervisor to originally help Mrs. ***** with her original complaint through our own task system. Mrs. ***** was in contact with me multiple times as I tried to make this right for her, our side of this complaint is our technician was out at this home on December 12th, 2024, he performed a routine maintenance inspection that we call *** inspections. During that inspection this technician made multiple recommendations which included panel maintenance by replacing all the breakers in the panel as they were original to the home and home was almost 30 years old, smoke detectors which were also original to the home. Our technician performed this inspection to our standards; the customer then proceeded with replacing the breakers and smoke detectors. In March we received a complaint regarding this job which we jumped on promptly, I called and spoke with the homeowner where she wanted some compensation due to the fact that after our tech did this work in December, they started construction on an addition to their home, during this construction SRP told them they needed to upgrade the electrical panel. This is where the homeowner thought we should hold responsibility for this because we didn't offer an upgrade when we were there, but we weren't aware of the construction being started. If the homeowner called us directly when they found out they had to upgrade the electrical panel, we would've been able to fix this for them. After many conversations with Mrs. ****** she did state she understood our side of it due to the fact they did agree to the work we had done at the time and that they ended up using another company. We are able to work with this homeowner more if that's what the homeowner is interested in doing.