Business ProfileforUrban Air Adventure Park Bell Road

I need to cancel a membership due to an incident which I reported immediately to the staff and to corporate. A suspicious middle eastern tall man about 62 wearing camo shirt and denim pants, tan and light ***** walked in on a Sunday afternoon in late May when I took my daughter to play. He was not with a child and did not stand in line for a wristband nor belonged to any party. He came to observe the children for a malignant intention. This was between the hours of 2 and 2:30 pm. I couldnt help but notice him following us with his eyes as he was constantly on his phone. I cut my daughters playtime short and checked out only to find him standing at the exit door signaling for me to leave first, but I told him he could go first. The look on his face turned instantly into that of a criminal, and he made a phone call as soon as he walked out. I followed him with my eyes and he wasnt headed towards any of the parked cars. He was waiting for someone to pick him up. I reported the incident immediately and asked both staff, member services and corporate to cancel my membership due to me feeling unsafe for my daughter at Urban Air. I told them I wasnt going to use their services anymore and they kept replying via email that they cant cancel the membership. They have tried charging my card several times but I had already filed a complaint with my bank against them and blocked them from charging again. This matter needs to be resolved as Im not intending to go there ever again. They have not even bothered looking at the security cameras to investigate the matter nor did they provide me any feedback on who this persons was or what his intentions were, knowing that Im right at this point yet trying to make money off of me when I assured them Im not using their services anymore. Please help me resolve this matter. Thank you.