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Business Profile

Property Management

Ultimate Properties
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moved into a home that was originally managed by metropolitan realty, there was a issue with the ac unit causing it to rust the metal pan underneath and cause a leak in the ceiling in my hallway. Metropolitan then transferred property management to ultimate properties in which the ac unit was not fixed. I was told by metropolitan that I would be compensated for the time I had an unlivable unit as the ac had to be off to prevent further damage. Around august 14th 2022 the ceiling collapsed on me while walking down the stairs due to the water leak from the ac unit. I made several attempts to contact someone until they were finally able to send someone out on September 20, 2022 to fix the problem, although the put a new metal pan under the ac unit they did not address the mold in the ceiling due to the long term drip coming from the air condition unit. When contacting ultimate properties I had spoken to ******* in which she told me that ultimate properties would not compensate me for the time I had to be out of the home because they do not have money. I asked if my rent could be pro rated if they do not have the funds and was treated with hostility for an issue that was not my fault. I have been charged late fees every day even after being promised by ******* that she would adjust the late fees on their portal so that I could at-least make my current month of October rent. There still has been no adjustment and I cannot get ahold of anyone after leaving several emails and voicemails.

    Business Response

    Date: 11/01/2022

    Ultimate Properties is not sure what happened with the other property management company, but we are going to give the tenant $1000 credit to help with their situation.  Rent is owed like normal.  

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