Business ProfileforBotanist of The Valley

Botanist originally did our backyard landscaping in October of 2020. We have complained about the water leak probably a dozen times. This is my second BBB complaint for the same issue. The ground from our main service panel leading to the backyard has been wet for the entire year since they completed the work. Every time they have sent someone out, no one actually digs to verify if there is or is not a leak. No one knocks. No one tells us what was found in person. They just show up and leave without doing anything to resolve the issue. They installed a monitoring system last year so I could monitor the water usage. In august *************************************************************************************************************** other words- confirming a leak. I contacted botanist to come check it out, they said something needed to be replaced within the monitor. 4 months later, today, I noticed that they disconnected the monitor altogether. 0 gallons have registered on the monitor for 3 months and ***************************************************************** and my complaints. I want them to resolve the issue by scheduling someone to dig up the irrigation from the main panel to the gate of the backyard (and make themselves known when they show up- like knock) turn on the water, and check for an active leak. I want them to reconnect the monitor as well and confirm it actually works. The ground is soaked every single day. Our water **** is higher than it should be (I know this because we had the same square footage of grass at our last home which is less than a mile away- same utility and pricing). I want the issue resolved. I want someone to talk to my husband face to face and tell them what was fixed. I do NOT want botanist to contact me- I want them to contact my husband ******* at ************. I am pregnant and this is genuinely upsetting because they cannot fix the problem. If they cant fix it, I will hire another contractor and send them the ****.