Reviews

Review Details

• Review fromBill B

  Date: 06/05/2025

  1 star
  Brought in three Mackie speakers for repair in July 2024. Said it would be 6 weeks unless I wanted to pay a rush fee. The guy was kind of rude, but I didnt need them for about 7 weeks so I left them. I Paid a $150 service fee and I called in six weeks for the estimate and when we could get them. He hadnt even looked at them. I called two more times over two weeks and they werent done and no estimate.He called me late on a Friday afternoon later to pick them up and said they were done and it was $670. I told him I would get authorization and he said they were already done, so I never got an estimate. We were going to pick up in ****** were I dropped them off, but found he moved without notifying us, and his shop was now in *******. We were unable to get down to ******* for almost two weeks. The following week I go to pick them up and the cost was over $1100! He said the extra cost was a late fee for not picking them up and they were in his way the whole time. He even charged for the day he called me at 4:30 on a Friday to pick up. The guy was extremely rude and I will never go back and would never recommend.

  Buzz Technical

  Date: 06/06/2025

  All i can say is. we continuously contact our customers and give them all the most accurate times and estimates we can. we call everyone about the estimate before final repair is completed, because we don't want people saying what that person said. its all documented in our system. if there were any delays, it was because we were very busy. and thats why we have the expedite fee. some people just cant wait. but at the same time. its first come first serve. and if theres that much work to do. then you just need to be patient. yes we moved. it was unscheduled and pushed on us, so we did what we had to. and spent huge amounts of time contacting everyone and notifying everyone about the move and the possible delays. and everything we could to make it as smooth as possible. including our web page. lots of our customers don't like to return messages or answer their phones when we call them. so we do text and email. and they ignore those too. we gave him an estimated time of repair when he brought them in. we always ask just in case they need it fast. he didn't want to expedite them so they waited in line. we were forced to move in august of 24. it was very difficult, but we were back up and running within 10 days. suddenly he calls and says he needs them done and by the upcoming weekend. we gave him the estimate and he approved them. we repaired them and notified him when they were done. and just like before he suddenly didn't need them for another week. once the repair is complete there is a time limit of 10 days to pick it up. or the computer adds late fees. it is all posted on the bottom of the claim check that they sign when the drop off the equipment. so he had plenty of time to still pick them up with no late fee's. he was repeatedly called and had messages left that they were done and ready to pickup. but he just ignored the messages. and when he finally came in to pick them up one day out of the blue, he acted like he never got one call and that we were just a bunch of crooks trying to rip him off. like we did it all on purpose. believe it or not, its actually become a pretty common response when we tell them about the late fees. after the guy insisted that we get them done within a day or two of him accepting the repair, he waited like 25 days to pick them up. even though its not my fault that he waited so long. i usually take a lot of the late fees off. its supposed to be a motivator to pick them up when they are done. we are limited on storage space. plus we usually have money invested in the time and parts. we want that stuff to go when its done. he keeps saying that i was rude to him. but thats not true. i was just stating facts. nothing harsh was said even once until he came in to pick them up. when he got all upset and started crapping on me. every time i talked to him it was like having a drill instructor yelling at me. in the last few years, things like this have been getting worse and worse. we have to spend so much time calling and notifying people of so many steps that it cuts down on the time we can be getting the work done. then they come in acting like it should have all been free and done the same day. and since it wasn't, then we should be destroyed on line. its really difficult to run a busy business these days, because you can't please some people, no matter how hard you try. if you miss just one thing you get messages and reviews like this one. for some reason they think they are above everyone, and everything is owed to them. this guy didn't seem to care about any of it until he finally came in to pay the bill. then for some reason 8 months later he got a wild hair to write this review. not sure what motivated him for this. but we did everything we could. and nothing was going to make him happy then or now. **** ****** burned his bridge. 

• Review fromAl O

  Date: 12/30/2023

  5 stars
  I'm thankful for this shop. He can fix anything and he goes above and beyond to fix things once it's open.I hope the complainers don't run him out. He's the absolute best at what he does. If you're a pro you should know to have backup equipment. Two is one and one is none.Love love love Buzz Technical.

• Review fromDon M

  Date: 04/17/2023

  1 star
  I strongly suggest you take *********** somewhere else. Anywhere else actually.

  Buzz Technical

  Date: 04/18/2023

  Not sure what the issue is really. he brought in his equipment for repair. I called him with the estimate. he said he would come pick it up. then never showed up. all I got out of this so far is this review. now i'm guessing that he's not coming back for it. if he didn't want to pay for the repair. all he had to do was decline the estimate or not leave it for repair at all. i'm not sure what else to say. I had no idea it would end this way.