Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jones Motors has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforJones Motors

    Used Car Dealers

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business is a used car dealership. 

    Business Details

    Location of This Business
    1440 W Broadway Rd, Mesa, AZ 85202-1114
    BBB File Opened:
    2/23/2012
    Years in Business:
    17
    Business Started:
    3/20/2007
    Business Incorporated:
    3/20/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Jones Motors, LLC
    Business Management
    • Mr. Shane Jones, Owner
    • Ms. Laura Grandinetti, Executive Administrator
    • Mr. Mike Jones, Sales and Finance Director
    • Mr. Blake Scheurn, Sales/Finance
    • Mr. Travis Tolmachoff, Operations Manager
    • Mr. Gary Bradley, Marketing and Inventory
    • Mr. Carlos Martinez, Service Manager
    • Mr. Timothy Baldry, Sales
    • Mr. Charles Boles, Sales
    Contact Information

    Principal

    • Mr. Shane Jones, Owner

    Customer Contact

    • Ms. Laura Grandinetti, Executive Administrator
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/30/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I bought a 2022 ram **** limited from jones motors on 10/12/23 for $98,545.42 tax, license and warranty included with the stipulation that **** jones would get the other key fob and backup alarm code to turn off the annoying backup alarm from the previous owner. I have called **** about this issue numerous times and left messages with the secretary. She said she would relay the message and have **** call me. I have not received one return call. So obviously **** is trying to avoid me. I bought this truck in good faith trusting **** would take care of the issues at hand. But it seems now that he has my money he doesn't care to follow through on his promise. I had a friend of mine come with me to the dealership. He can affirm what transpired in the transaction and confirm what **** had said. Is **** telling the truth about the previous owner promising to provide the code and the other key fob? Now I'm questioning that. If **** jones can't get the code to disable the backup alarm or the key fob I would like **** to pay for the cost of getting this done at a dodge ram dealer. Approximate cost around $600 plus tax. I don't appreciate a dealer trying to deceive or take advantage of me. This is definitely not the way to do business.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shawna B

    5 stars

    09/13/2022

    Amazing dealership with attention to detail and direct, honest and professional communication! Would 100% recommend this dealership for your car buying needs.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.