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Business Profile

Used Car Dealers

Carz R Us

Reviews

Customer Review Ratings

1.73/5 stars

Average of 11 Customer Reviews

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Review Details

  • Review fromCassandra V

    Date: 06/09/2025

    1 star
    I bought a car from them in April they told me the car was good. The car only lasted me less than a month. Took it to a mechanic and he told me the gas pump would not turn of when the car was off and that can cause the car to heat up and catch on fire!! Not only did they put me in danger but my 3 kids too! The car also is having electrical issues. They said they would fix the car I had to pay out of pocket because I live in ******. I got the car back and I only lasted about a week, still having electrical issues. ***** of all the car was not cheap; I need a reliable car for me and my kids. Now the car is at the mechanics, I have to fix a car that I don't have the money to fix. I'm very disappointed in this company. I would not recommend to no one!!!
  • Review fromDawn L

    Date: 11/11/2024

    1 star
    At this point the way they handle follow *** makes this dealership sketch! I texted to let them know the car I just bought after driving it 2 x the check engine light is on (3 days after buying the car), need to schedule something, they said well get back and never did 9/20).. Then we went to auto zone and the check engine light code was from a part they stated they had before we bought it and theyd put it on, (9/20)so now you have to question if it was even put on right or at all since the code showed! So now after they fixed it for the third time, the check engine light is back on and guess what its the same part (10/13) so either they have a incompetent mechanic or theyre not actually installing the part and just are resetting the code! Second before we purchased the back door didnt open, they stated theyd order part, (9/24) two weeks went by and nothing, weve called/text and never get anything solid from them! They had my car from Friday (10/7) to all day Saturday and still couldnt fix the door (ordered wrong part) they said theyd have it Wednesday (10/9) and theyll mail it to us, yup you guessed it text the idiots and get the run around yet again. No part Were waiting yet again for them to get back to us and let us know when theyll fix the parts THEY said they would!!! Its not rocket science to up hold your end of the deal or better yet get in contact with people who purchased from you!! Dont recommended them. As well as selling cars Id bet $ dont get proper inspections, went to get oil changed and was informed I had a severe oil/coolant leak that was there for months on end, that was never disclosed, so had to have it towed to Land Rover for it to be properly inspected etc.Also highly unprofessional how they handle customer cars, I dont know if the ragged blonde hair kid is a mechanic or lot boy but he comes barreling in with my car with the music blaring and sits in the car with the music blaring as the owners watch, who does that?!?

    Carz R Us

    Date: 11/12/2024

    This is a previous customers significant other writing about the same vehicle issue that were just addressed to him. Sensors were replaced as well as valve. Customer has taken vehicle to numerous shops all giving a different opinion. Customer has extended warranty and is welcome to use at any valued mechanic shop. Customer never mention of any leaks and there were 0 signs of leaks when we replaced valve and sensors.

    Dawn L

    Date: 11/25/2024

    First OFF the car still WONT pass emissions! You guys cant even fix the issue, weve been back to you twice to fix the issue and youre incompetent and cant even fix it, so why would I bring it back to you??? SECOND numerous shops?? Thats a lie just to your joke of a shop and Land Rover, the only other place my car has been to was auto zone to run the check engine light code and comes back to what YOU DIDNT FIX, and other place was my oil change which was indicated the leak has been there for month and months, so I know you wont, but admit you sell lemon cars and cant fix what you sell, were not the only ones that have had problems with you! And that warranty wasnt accepted at ********** so it cant be used anywhere as you state, its a joke and you know it And you were told the second time we picked up the car that another emergency light came on and couldnt read code cause it vanished before we could read it, and then came back on a couple days later and saw it was the coolant level, so you were told! Im done having this conversation with incompetent liars..
  • Review fromMarina P

    Date: 06/12/2024

    5 stars
    Great experience will be coming back again! They helped me get into my dream car at a great price. ***** helped me through the entire process very nice and respectful!
  • Review fromdavid p

    Date: 06/10/2024

    5 stars
    purchased a car on 05/13/2023 the owner and the sales team were very helpful , helped me get the car i want and a very good price. i would recommend them 10/10

    Carz R Us

    Date: 06/12/2024

    thank you ***** , it was a pleasure doing business with you 
  • Review fromEmily F

    Date: 04/04/2024

    1 star
    If I could do no stars I would. My family has purchased multiple vehicles from this location. We know the owner and we know how he operates (sketchy) but unfortunately it was our only options. I showed up in 2017 to buy a car. Test drove it and agreed to return the following day with a down payment and ready to sign papers. He was selling the car to someone else when I showed up. I refused to leave until we had found a replacement since he was selling the one we agreed on. We settled on a 2008 ****** Camry Hyrbid. Bought the car (with multiple dash lights) and replaced the tires and brakes myself. Purchased with an agreed upon $100 payment every two weeks. This was the written agreement but verbally we had an agreement that I would call and pay in larger amounts over time. Ex: I give him ******** payments at a time. Unfortunately because his turn over rate is so high, the staff almost never knows how the process the payment. Sometimes I have to wait to do a couple weeks/months at once because of this. Its hard to reach him. I dont mind paying the late fees WHEN NECESSARY to do it this way if I am truly late. I did however notice two years ago that my payments were being applied to his company as a whole and not my car. This went on for a few months and eventually he did correct it but not after having it out with me on the phone. Ive been paying this car for 7 years. He knows me well. He knows my family well. Within the last few months he has refused to ************* or take my payments resulting in my account being severely past due. I have spoke to every desk associates and a shop attendant and every time they tell me they dont do car payments or hes unavailable. Meaning they dont finance cars and they are correct NOW but when I bought my car they did. I have called 7 times in two weeks to make a payment and am still unable to do so. If the employees think they dont do payments does this just mean Im good to go? Where is my title? Extremely unprofessional

    Carz R Us

    Date: 04/05/2024

    Hello, thank you for your insight. Weve actually had the same staff for years. We have absolutely no idea as to who you are. *** is the only one to process a payment and hes always in the office. His number has never been changed. I think you have the wrong business in mind

    Carz R Us

    Date: 04/05/2024

    Hello, thank you for your insight. Weve actually had the same staff for years. We have absolutely no idea as to who you are. *** is the only one to process a payment and hes always in the office. His number has never been changed. I think you have the wrong business in mind
  • Review fromAlan T

    Date: 02/07/2024

    1 star
    Carz R Us has to be hands down the worst dealer in *******. This place is SUPER shady!!! They need to be shut down! I haven't had my car for one month and it's already giving me problems. They are now ignoring my calls.

    Carz R Us

    Date: 02/08/2024

    Show proof of sale. Youre another fake review all made by the same person.
  • Review fromJennifer R

    Date: 02/06/2024

    1 star
    Today, I stopped by Carz R Us to look at a ********* and the first thing I saw was the check engine light on the dashboard. When I asked about it, *** told me, "Don't worry, we'll take care of it." Just reading these reviews made me back away. When I kept asking questions, I think his friend *** just said, "She's not gonna buy anything." Worst experience ever; this place is not friendly. Be careful.

    Carz R Us

    Date: 02/07/2024

    What was the date and time you came in ? Well review the cameras. Otherwise - this is also a fake review.
  • Review fromTimmy S

    Date: 02/01/2024

    1 star
    Carz R Us is not the dealer to trust when purchasing a used car. There are too many red flags to ignore. It's fortunate that I took the time to sift through the reviews. Shockingly, 90% of the positive reviews are fake. *****, *****, and I suspect ***** are all behind these deceptive reviews. It's alarming to think how many unsuspecting customers might be misled. It's a relief that I decided to avoid this place altogether.

    Carz R Us

    Date: 02/02/2024

    This is a fake review. We have absolutely no recollection of this customers name in our system. Show us proof of purchase
  • Review fromAdam T

    Date: 01/12/2024

    1 star
    You'll thank me later, but seriously, AVOID this place at ALL costs. Absolute disaster! I can't believe I fell for it and bought a vehicle from here. It's been an unending nightmare. The darn car practically lives in the mechanic shop, and I'm burning my money for nothing. The shiny exterior is a deceitful cover-up for the disaster within. Don't get duped - this place is a rip-off. Save yourself the agony and frustration; don't even think about dealing with Carz r us!

    Carz R Us

    Date: 01/12/2024

    Thank you for sharing your thoughts. What vehicle are you referring to ?
  • Review fromBarbara H

    Date: 09/26/2023

    1 star
    Beware of Carz R Us when buying a used car from this dealership. They knowingly sell cars that have serious mechanical problems.When you ask for a refund after two weeks and the car is not safe to drive,they will repair,but it will cost thousands more.

    Carz R Us

    Date: 09/27/2023

    Hi, thanks for your message. We as a business try to do everything to make a customer whole. Every car is sold as is. We sell anywhere from $1000-100,000 vehicles. When purchasing the vehicle we always state the issues with the cars. Were extremely upfront and accommodating to our customers. We always allow customers to purchase extended warranty. You took the vehicle in and had a bill of $7500 and we fixed it for $3000. You were out of the implied warranty at that moment. Again sold as is. 

    Carz R Us

    Date: 02/02/2024

    This customer has been satisfied.

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