Customer ReviewsforDelta Mechanical Inc

Horrible, rude, uncommunicative, demeaning, talks in circles to avoid accountability.

I had a water heater replaced and I find that $800.00 for 1 to 1 1/2 hour of work is a bit much. Either a lack of communication or this company just don't care about customers request. This Company ( Delta ) also has a bogus phone number for anyone with complaints.

Just horrible experience with them. They never gave me a receipt for the work and it doesn't show in my ********** account. **************** will NEVER pick up and will NEVER call you back when you leave a message or press 2 for a call back. Just a horrible company. I really dread if I ever have a warranty issue ********** will make me go back to Delta and they again will NEVER answer the phone. There website is only for new service not customer related items, which tells you what they only care about. I rated one star but really a zero or negative

Terrible, terrible costumer service. Didnt show up at all after emailing me a reminder that they would. Took off a day from work for nothing. **************** rep was completely indifferent. How do they stay in business?

water heater installation on 02/22/24. the next day furnace stopped working. The furnace was tampered with now I am left with trying to get it repaired. I will not go through ********** for any installation if this type of behavior is being performed.

Terrible customer service. I requested a quote from ********** for a Hot water heater installation. They quoted me $1900 which was cheaper than some other companies. They gave me a time frame from 2-4 I told them this wouldn't work because of work conflicts. They said they had a later time from 4-6 I said Okay my wife gets off at this time make sure the technician does not show up till then. Well, I get a text and email saying the tech was on the way. 30 minutes before the time I told them. I get a call from a Scam likely number. I don't answer and let it go to Voice mail. No voice male cool. I get home. Technician doesn't show. Wait around longer. Find it odd that they said he would be there. I finally call. The **************** rep was the rudest I have ever encountered. He tried to say he called twice. Nope just once. I told him about the scam call he said it was him. I asked Why did you not leave a voice mail? I would have answered a voice mail. He blames me says he called twice. I get heated tell him to leave a f***ing voice mail next time. That it was their fault this happened. He hung up on me for using "Vulgar Language." Nah he hung up on me because they were in the wrong. I call back get a different lady and file a complaint. They wanted to do the install the next morning. I already left work early to try to get there on time and they screwed up. I checked my ring camera. Sure, enough the guy showed up 10 min after the text a full 20 min before the agreed upon time. Never again. Lied to by **************** and blamed when all he had to do was leave a voice mail or show up on his scheduled time and not 20 min. early.

I had a hot water heater installed by Delta Mechanical that I bought from *********** It failed inspection by the city because it was supposed to have a 12 inch clearance to the ceiling. There is a 7 inch clearance. *** tried to contact someone from Delta Mechanical at least 12 times by phone and no one has ever returned my call to tell me when the problem will be fixed. Its been 2 months and still no communication from Delta mechanical. I also e mailed them still no response. I just want it to be fixed so it can pass inspection from the city. I need help.

The installer, *********************************, for ******** Delta Mechanical was wonderful.He was professional, polite and installed the water heater as quickly as possible.The scheduling which the installer has no control of was not professional and not good. ******* missed his appointment times three times due to their scheduling. The company did not schedule his appointments with enough time to get to a site and then do the work. He was pressured to meet THEIR unreasonable time frames.This company is the installer for *********** ********** needs to address the issues I mentioned with the company. Both companies should do better.

I got overcharged.It was my fault.I should have shopped around. I paid $1900 and ******************* said it should have been $1400 *** I figured H o m e d e p o t wouldnt milk their customers.I WAS WRONG

Worst Company ever!@@ They do not respond to phone calls. Never return calls, they're customer service *****. They are way over priced. They tried to charge us over $5,000 just to install a tankless water heater (Rinnai)... We are installing it ourselves... ************ is too expensive and unwilling to work with customers..