ComplaintsforDelta Mechanical Inc

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 21Jan2024 I went to HomeDepot to buy a hot water heaterI called the ***** number listed in their store for installation and the phone call went to Delta Mechanical, between 1-2 pm MST, the individual I spoke with regarding the Hot Water heater informed me what water heater I was interested in purchasing, I told him I wanted to purchase the ************************************************************************************ a price of $1911he informed me that he had an install availability date for 22Jan2024 between **** pm or 2-4 pm. I informed the member that I would take the **** pm timeframeHe had my phone number and email addressHe informed me that my credit card would not be charged until after the installation was completed and that I would get called 30 minutes before the installation team would arriveOn 22Jan2024, at 3:15 pm, I called the ********** phone line, ************* for Water Heater installation and it took me to their audio response line, then to Delta Mechanical, after 3 attempts to speak with someone regarding my install, I was put on hold several times then dropped from the calls twice, I finally asked to speak with a supervisor named ****. I explained the above situation and was informed there was nothing he could do to get a water heater installed for this afternoon for a zip code of *****. I took the day off for this install and Delta offered to schedule me the next day, but I couldnt be available the next daythey cost me $468, my days pay, for poor customer service. **** was no help.

  

  Business response

  01/23/2024

  We apologize for the inconvenience this may have caused you. 

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Delta Mechanical to install two (2) tankless water heaters at ************* for $8,500. Delta Mechanical opened the permit to install the two (2) tankless water heaters, provided the labor and materials to install, completed the installation, but DID NOT conduct an inspection with the **************** to close the permit and did not install the tankless water heaters according to code. After waiting a year for Delta Mechanical to conduct the inspection, fix any work not conducted to code, and close the permit, they refused to do so and we had to hire another plumbing contractor to re-open the permit, conduct the inspection, fix corrections from the inspection, and close the permit. Details follow;-Original Transaction Date: 26 Jan 2022.-Amount Paid to Delta Mechanical to conduct the work: $8,500 -Business committed to opening the permit, conducting the work according to published building/plumbing code, closing the permit. They did not finish the last two items.-We asked Delta Mechanical repeatedly to conduct an inspection, fix any corrections, and close the permit. Since they refused to do so we had to pay another plumbing contractor to do this work. The replacement plumbing contractor charged us a total of $3,410 to do this work. Delta Mechanical has refused to provide any reimbursement for this work. We are asking Delta Mechanical to reimburse a total of $5,000. $3,410 in direct costs for hiring a replacement plumbing contactor and another $1,590 for the risk and effort we incurred to correct the issue.-Delta Mechanical has not attempted to resolve this issue.-Please see attached Delta Mechanical Invoice *******, Roto Rooter Invoice 564-358190, and Roto Rooter Invoice 564-358402

  

  Business response

  11/18/2023

  It is the homeowners responsibility to close out a permit. All permit details and instructions are sent to the homeowner on how to schedule the inspection. The letter sent also details that failure to complete the permit in the allotted time may result in additional fees that the homeowner is responsible for. This information is sent via email and **** to the homeowner directly. We apologize for the inconvenience. 

  Customer response

  11/19/2023

  Delta Mechanical is clearly attempting to obfuscate the fact that they did not perform their original work to published code.  They were given an opportunity to correct their work according to the inspection conducted and they refused.  If they had conducted an inspection with the ****************, instead of attempting to burden the owner with their responsibilities, this would not be an issue. 

  

  Business response

  11/20/2023

  The purpose of closing out a permit within the allotted time is to address code deficiencies, at no charge. Once a permit is administratively closed by the city, the installation is then removed from the contractor and the burden is placed on the homeowner. The documents sent to every homeowners specifically mention that all cost incurred due to not closing out the permit in the allotted time, will be the responsibility of the homeowner. The homeowner chose to ignore the permitting process. Delta sends reminders via email and **** to the homeowner to get the inspection completed. Again, the documents also state all cost would be assumed by the homeowner if ignored. This is because codes change and if a permit is pulled in one year and not closed out for several years, codes may change. This is standard industry guidelines. We apologize for the inconvenience.

  Customer response

  11/24/2023

  Delta Mechanical is clearly trying to absolve themselves of any responsibility to correct their original work that was not installed to code.  As a plumbing subcontractor their level of knowledge of construction permits, inspections, and plumbing code exceeds that of their customers and they are clearly trying to take advantage of customer ignorance of such matters.  Our position stands that Delta Mechanical was in a position of superior knowledge and competence in this matter and, instead of using that knowledge and competence to conduct a plumbing inspection with the ****************, make any corrections to the installation, and close the permit which would be in the best interests of all parties, they attempting to exploit the homeowner's lack of knowledge and abandon any responsible or ethical behavior in their work or conduct.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/23/2023, I got a hybrid water heater installed at my property. I previously had a gas water heater and wanted to convert to a full electric one. I spoke to their sales **** several times. I was told that I needed to install an electric line first, so I got that done. Then I was able to place the order for a full electric WH and scheduled the install. One or two days later, I got a call back and was told that according to their permitting ****, the zoning for my zip code does not allow full electric conversion. My only other option was to either get a hybrid, which was ~3x the cost, or stick with gas. I was not happy at all because through all my interactions with the sales team, there was never any mention of zoning that could affect my options. So, I later chose to go with a hybrid anyway because I needed to replace the old WH and I didn't want a gas one. When the city inspector came out to inspect the install work on 10/16, it did not pass. I also learned from speaking with the city inspector that I was likely scammed. He said he's never heard of any restrictions and he's seen MANY people convert to full electric. He even called his **** to confirm that moment. And later in the day, he called to inform me that he also got confirmation from a mgmt in the *************************** that there has never been such restrictions. I immediately called Delta's customer service to inform them of this and that I wanted to get a full electric one like I initially called for. The ** Rep told me I would have to pay for the labor again and I refused because that's an error they made. They forward my case to their supervisor, *****. He never called me. I called & finally spoke with him on 10/23. I requested to see documented proof of this zoning restriction. He said he needed to investigate & gather more info, which is fair. But, it's been 1 month since speaking with ***** and there's still no updates. He also avoids my calls. If this continues, I will seek legal action.

  

  Business response

  11/23/2023

  This is being handled. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Delta mechanical installed a tankless water heater in my house. I had it installed in a crawlspace and they put a ********** outside my back door. I am unable to build a deck due to the size of the vents that could have gone on the other side away from the door. I have called numerous times to have them move the vent because the installer never checked before drilling holes in my house and they refuse to answer. I would like the vent moved. The installer should have checked where we wanted the vents before installing them.

  

  Business response

  09/19/2023

  Hello, the approval of the venting is always discussed with a customer prior to installation. The documents were all signed off as the customer was satisfied and accepted the work, as installed. The Installation Customer Agreement states the installation is agreed to and signed off. We can come back and discuss rerouting the vent but it would be at an additional cost, if possible. 

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Delta Mechanical installed my water heater a couple of years ago. I need to release some pressure from the relief valve and notice corrosion due to a poor installation.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Delta Mechanical installed a new water heater June of 2022. A 6-year limited warranty on tank and parts was issued. The pilot light was not working on 5/6/2023. Upon attempting to relight following instructions it would not relight. Upon calling Delta Mechanical on this Saturday no on answered the phone. Another service was contacted on Sunday and got the pilot light to reignite. There is a malfunction occurring in the switch to ignite the pilot light. Upon calling DM to check and possibly replace the spark igniter, the company told ** the warranty had been nullified because another company had come out to start our pilot light. There is nothing written in the warranty paperwork to state that this was a reason for cancelling the warranty. There is a defect in the igniter as there is a shock that occurs when pushing on the igniter. This is a part that should be covered under the warranty . This company does not want to abide by its warranty.

  

  Business response

  05/16/2023

  The customer needs to call Rheem directly. They are the ones that will send out a company to fulfill the warranty work. If the labor portion is out of warranty, the part will be sent to the customer at no charge and the customer can find a local plumber or use one recommended by Rheem to replace the part. Again, the warranty is NOT through Delta Mechanical, **** The warranty is through RHEEM. The customer can call the number on the tank. They will need the model and serial number off of the decal plate. 

  Customer response

  05/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a tankless water heater from ********** on January 29, 2023, and on February 8, after the water heater arrived, I called them to schedule an install. ***** from Delta Mechanical Inc. contacted me on that same day, and I told him, in answer to his questions, that I currently had a tankless water heater, that it is located in a closet, and that we were replacing the current heater with a new one. I offered to give him the dimensions of both the old and new heaters, but he said no, that wasn't necessary, and asked me to text a front photo of my old water heater to him. This I did immediately, identifying it with my name under the photo. I heard nothing from *****, so on February 24 I texted him to ask if he had an idea of when they might be able to install my new water heater. I got no reply that time either, and on March 1 I called Delta Mechanical. I told *******, the man who answered the phone, that I had not received satisfactory service from *****, and asked him whether there might be someone else I could work with. He said that ***** was the best man for my job, and connected me with him. He said they would be able to send a technician on March 3. ***** asked me again what kind of job we were doing, and I explained to him again that we were replacing an old tankless water heater with a new one. When the installer arrived this morning, and took a look at the situation, he got this amazed look on his face. In spite of my having told ***** at least four times that we were installing a tankless water heater, and in spite of the photo I had sent to him, he had sent the tech to install one with a tank. Therefore it was not possible to do the work today. I felt all along that ***** was not paying attention to what I told him, and I don't want to see him messing up the work for other customers. I do not believe that I ought to be charged for the trip from Greeley because no work got done; that charge was $200.

  

  Business response

  03/23/2023

  We spoke with the customer and apologized to her for her experience. We stated we would handle everything internally to ensure this does not happen again. I also advised her that she will not be charged a distance trip charge or any kind of charge for her job. This can be closed as resolved. 

  Customer response

  03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  02/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Jan 25, I received a estimate from Delta Mechanical (a ********** installer) for a Navien NNPE240A2 tankless water heater at $1872.00, and a total cost of $4340.00, including **** city permit cost. On Jan 26 the install started. During this period I noticed the unit that was being installed was a Navien NNPE240S at a unit cost of $1393.20 with a total cost of $4340.20. This is a Bait and Switch scam, with the total cost was the same. I asked the technician about the switch. He said the A2unit required a dedicated recirculating line that I did not have. I asked about the unit cost difference between the units. I call the office about the A2 until and was again told it required a dedicated recirculating line, which it does not if used with a Navicir valve. I asked about line item cost difference and I was told they always change numbers to give the customer the best price, at this point the price only benefited them by about $600. I was told the unit has a 15 year warranty. I specifically asked if the 15 years was for the heat exchanger or the whole unit. She said it covered everything except the install that was for 1 year. When I received the books I looked at the warranty card, it said 15 years on the heat exchanger, 5 years on parts. When I asked the installer he said just call us well take care of you. The next morning I was not happy about the lack of hot water. I called a manager to inquire about the cost of installing dedicated recirculating line and getting the original A2 heater I was supposed to get. She called back and said it would be very expensive but they could install a NaviCir valve and it would do the same thing. After some research I called back and said the valve required a recirculating pump that the original A2 unit has. She said it would work. After installing the valve, it did absolutely nothing. I was charged $268.00 for city of Mesa permit. I called **** and no permits were pulled for this job. This company has lied about everything.

  

  Business response

  02/17/2023

  Thank you for taking the time to speak with me, the customer is on schedule tomorrow vs Tuesday between ****pm to speed up the process. The customer is happy, and I will email once the permit the site inspection has passed. Once the site visit has passed. *
  

  
  

• Initial Complaint

  12/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The water heater did not pass the inspection. They were supposed to come out and fix they contacted me to set up a date and time. They called me that morning explaining it would $600 more to fix it. I said that was not what we agreed on I had paid them over $6,000 to install the water heater. I explained when the lady called to schedule the appointment she told me I might as well I already paid for everything. After I told them I did not have any more money to spend on it and in my opinion $6,000 was too much already. They promised to call me back and they showed up or called me. I sent an email as well as many attempts to call and have hung on several times. After being original told the permit was expiring soon. I would like them to come fix it and get the inspection completed and passing.

  

  Business response

  02/17/2023

  Thank you for taking the time to speak with me, the customer is on schedule tomorrow vs Tuesday between ****pm to speed up the process. The customer is happy, and I will email once the permit the site inspection has passed. Once the site visit has passed. *
  

  
  

  
  

  Customer response

  03/01/2023

  I cannot figure out how to respond to the message inside your website no the complaint has not been resolved they are supposed to come fix it this weekend and then it will have to be inspected again.

  

  Business response

  03/01/2023

  This should be closed. Corrections made and inspection scheduled.

• Initial Complaint

  11/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Delta Mechanical installed a gas water heater. Unknown to me, the building permit was never closed. I have applied for a solar panel installation and was told by the county that I had this open building permit from Delta Mechanical. I tried to resolve this myself. This open permit was from 2017. I paid Arapahoe County a fee to re-open the permit, scheduled an inspector. I planned to close this out without involving Delta Mechanical. The gas heater failed inspection - on 4 counts. I contacted Delta on Nov. 16, the day their work failed inspection. The permits department could not help me. They said the manager ****** would call me back. No call back.I called on 11/17, was told all managers and supervisors were out and not available until 11/21 or 11/22. I was asked to send photos of the water heater. I did that immediately. No call back on 11/21. I called again 11/21 - talked to the manager ******. She said they would fix the gas water heater for $1,000, the cost of w new install. She said they would take off $100. The entire job, including a new water heater, cost $1,300.****** said she would send out a technician on 11/25. The appointment was scheduled between ****AM. No one showed up. I called back on 11/25 - no managers are available, the technician is not answering.I am NOT asking for any money. I want Delta to fix their work so this gas water heater passing inspection - AT NO EXTRA COST TO ME - and close out the building permit. My permit for solar panels is on hold until this gets resolved. I have secured financing and need the panels installed before the close of this year to get the tax credits to pay for a portion of the financing.

  

  Business response

  12/03/2022

  It is a homeowners responsibility to close out a permit. All cost associated with not closing the permit is handled by the customer. Permits expire because codes change. This is the importance of closing out a permit in the time allotted. 

  Customer response

  12/05/2022

  The issues with this gas heater are not due to changes in code - 1) leak at flex connector on hot side.
  2) unsoldered coupling on T&P discharge pipe.
  3) pan required under water heater when on structural floor and/or when
  basement is finished.
  4) insulation in contact with flue pipe, minimum 1" clearance is required.

  These are basic components of any install. This company will charge me $1,000 for a new install to fix these issues that do not fluctuate with code. This entire job cost $1,300 when it was completed and that included a new water heater. This company needs to fix their work. I did pay for the re-opening of the permit and am not asking for that to be reimbursed. I am only asking that this company fix the poor work done. This water heater did NOT pass inspection and that is the companies responsibility. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩