Complaints
This profile includes complaints for Bulwark Exterminating's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 33 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/16/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a Groupon for service from this company. They completed service but did not retrieve the Groupon code. I called several times to their office to provide the Groupon code in which they would leave me on hold, tell me they would call me back or the call disconnected. Received a collection notice today and called the office again in which I was on hold for over 10 minutes and was transferred to a supervisor whom informed me I would have to pay the collection fee even though I had already paid fore service. This company is a joke!
Business Response
Date: 11/17/2022
Hello,
Thank you so much for providing this feedback. We're very sorry to hear that your Groupon code was not applied in a timely manner. We've done a quality control audit of your account and we will be coaching the employees who mishandled your account, to ensure that this mistake never happens again. We see that you've already spoken with someone and had the balance removed from your account. Please allow a few days for this to process, but rest assured that we have closed your account and you do not have any balance in our records. Again, we're very sorry to hear that this happened. If there is anything else that we can do to make things right for you, please don't hesitate to reach out.
Thank you!
Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I SIGNED UP FOR THEIR SERVICE, PAID IN ADVANCE, CHANGED MY MIND AND CANCELED THE SERVICE, IT TOOK THEM MONTHS TO CANCEL THE SERVICE. I BELIEVE I AM DUE A REFUND AND THEY HAVE NOT GIVEN ME ANY OF THE MONEY BACK. THEY DID ONE TREATMENT ONLY SO THAT IS NOT WORTH WHAT I PAID, THEY TOLD ME IT WAS $50 EVEN IF I PAY THE REGULAR PRICE THEY STILL OWE ME A REFUND.Business Response
Date: 10/10/2022
Hi *****,
Thank you for letting us know that this took place. We're very sorry to hear that you were dissatisfied with our service and decided to discontinue your regular treatments. An audit of your account showed us that you didn't pay anything in advance and were only charged for the initial treatment that was performed on March 16th. However, we would still like to refund your initial service charge since we're a family-owned company and want to treat all of our customers like family. This refund will be mailed back to the service address within 1-3 weeks. Please let us know if you haven't received it after three weeks. And, if there is anything further that we can do to assist you, please don't hesitate to reach out.
Thank you again!
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