ComplaintsforBulwark Exterminating

• Initial Complaint

  08/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I had used Bulwark for several years. The service and tech were fine. However over this years I had numerous issues with being double billed for bi monthly service. I had to provide canceled checks etc and the problem still persisted. Also I was pestered via e mail, land line phone and text on scheduling service. I requested a hundred times~ morning service. They ALWAYS prescheduled me with afternoons...arrg So I quit them. The harassment at this point never stopped. I sent a letter to the owner explaining all of this and 9 months later, I am still receiving phone calls on Weekend evening begging me to come back.I received yet two more calls this weekend after hours from them almost one year after I quit the service. Please help me and get them off my back I DO NOT OWE them money.

  

  Business response

  08/18/2021

  ****,
  
  Thank you for taking the time to send this feedback. As a family-owned company, we strive to treat all of our customers like family - we're sorry to hear that we couldn't meet this standard when handling your account. 
  
  We did a deep audit of your account and found that we didn't appropriately update it with the request for morning appointments. Many of our customers prefer to receive service whenever we treat their neighbors since it's most effective when treating the whole neighborhood at once. However, we understand that some circumstances (locked gates, dogs, etc.) require us to come at a more specific time, and we should have done better to accommodate this request.
  
  Calls are sometimes made to customers after their accounts are closed as well - this is done for quality assurance purposes, to generate feedback and ensure we did everything we could to make things right. There are many who prefer evening calls as it better fits their schedule, but if you had requested that we stop the evening calls, we should have done so.
  
  Your account is fully closed with no balance, and there will be no further calls from us in the future. If there is anything else we can do to make things right for you, please reach out to *********************************** Thank you again for the feedback!
  
  

  Customer response

  08/18/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  08/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  There was a Door to Door salesman from Bulwark Exterminating named ******* who visited my place in May 2020. We agreed to perform a one time extermination for 89$ for which I made a payment and got a receipt (Attached here). All of a sudden on August 2021, I get a mail from ARM Solutions which is a collection agency that I owe Bulwark $326 !! Even though I have not availed any services from them. On calling Bulwark, they told me that I had signed a seasonal agreement with them and that's what the charge is for. They have not provided even a single service after May 2020!! I did not sign any agreement with Bulwark. They are just trying to extract money for the services that they never provided and the services that I never needed! I clearly told *******, the salesman that I won't intend to live in this address for long. I would like all the false charges to be taken out from my account.

  

  Business response

  08/19/2021

  ********,
  
  I'm sorry to hear about your experience with our company. We never want to charge customers for service they did not agree to. Upon hearing of this, we launched an in-depth audit on the account and determined this was mishandled, and we want to correct this right away. We have removed any charges on the account and notified the agency to close your file. What happened goes against our company policy as we require a signature before any services are done, so both parties fully understand what was agreed upon. Since this was mishandled, we would love to offer you a free, no-strings-attached, One-time service on us. Please reach out to me at *********************************** and I would be more than happy to get this set up for you.
  
  Have a great day,

• Initial Complaint

  07/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  About two months ago, Bulwark notified all homeowners in the ***************** that the builder has arranged for a one time bug treatment. I OKed that but declined on-going service. Since then, I have been harassed with phone calls trying to get me to continue service and saying I am responsible and required to speak to a supervisor to close the account. I did not open an account. I did not request any service at any time and if Bulwark was able to open an account without my consent or permission, they should be able to closed that account without me speaking to a supervisor. AT every call and by email, I have repeated that I did not ask for service, do not want service and will not accept their service, but for some reason, they are unable to hear that. At this point, they are only adding harassment to the list of issues I have with them. I want them to stop bothering me and go away. I have reported that I do not want them to call, but they still call.

  

  Business response

  08/16/2021

  ******,
  
  
  Thank you for letting us know about your experience with us. It's customers like you and your feedback that help us improve. Upon review of the account, we found that this situation was not handled correctly and appropriate action has been taken to ensure this doesn't happen again. The account has been closed. We understand we didn't make the best first impression, but we would love an opportunity to provide you five-star service. With temperatures in the 80's, 90's, and 100's, the bugs are coming out in full force and we'll be treating heavy for your neighbors. If there's anything we can do to meet your pest control needs, please reach out to me at *************************************
  
  Have a great day,
  ******

  Customer response

  08/17/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I just wanted the calls to stop. If that has happened, all is OK. 
  
  Regards,
  
  *******************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩