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          Find a Location

          Bridgecrest has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Bridgecrest

              7300 E Hampton Ave Ste 100 Mesa, AZ 85209-3324

              BBB Accredited Business

            • Bridgecrest

              15001 Faa Blvd Fort Worth, TX 76155-2251

            • Bridgecrest

              15001 Trinity Boulevard Fort Worth, TX 76155

            Business ProfileBridgecrest

            Loan Servicing
            Multi Location Business
            BBB accredited business

            Contact Information

            7300 E Hampton Ave Ste 100

            Mesa, AZ 85209-3324

            Visit Website
            Email this Business
            (800) 967-8526

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            Customer Reviews

            1.18/5

            Average of 756 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,785 complaints closed in last 3 years

            527 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 7/13/2016

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers loan servicing.

            Business Details

            This is a multi-location business.

            Find a Location

            Bridgecrest has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Bridgecrest

                7300 E Hampton Ave Ste 100 Mesa, AZ 85209-3324

                BBB Accredited Business

              • Bridgecrest

                15001 Faa Blvd Fort Worth, TX 76155-2251

              • Bridgecrest

                15001 Trinity Boulevard Fort Worth, TX 76155

              Location of This Business
              7300 E Hampton Ave Ste 100, Mesa, AZ 85209-3324
              Email this Business
              BBB File Opened:
              3/16/2016
              Years in Business:
              21
              Business Started:
              2/19/2003
              Business Incorporated:
              12/30/2009
              Accredited Since:
              7/13/2016
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Bridgecrest Credit Company LLC
              Business Management
              • Mr. Gregory Sax, Vice President
              • Mr. Patrick McTizic, Assistant Director
              • Ms. Laura Reddon, Agency Manager
              • Ms. Samantha Davis, Licensing Manager
              • Mr. Paul Beinlich IV, Assistant Director
              • Ms. Jessica Alltop, Senior Collections Manager
              • Ms. Camille Richardson, Customer Relations Manager
              • Mr. Walid Makarem, Customer Relations Manager
              • Ms. Jessica Micaletti, Customer Relations Specialist
              Contact Information

              Principal

              • Mr. Gregory Sax, Vice President
              • Ms. Laura Reddon, Agency Manager
              • Ms. Jessica Micaletti, Customer Relations Specialist

              Customer Contact

              • Ms. Laura Reddon, Agency Manager
              • Mr. Paul Beinlich IV, Assistant Director
              • Ms. Jessica Alltop, Senior Collections Manager
              • Ms. Camille Richardson, Customer Relations Manager
              • Mr. Walid Makarem, Customer Relations Manager
              • Ms. Jessica Micaletti, Customer Relations Specialist
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              1,785 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/29/2023

              Complaint Type:
              Product Issues
              Status:
              Resolved
              To Whom This May ********* paid off my vehicle loan in full with Bridgecrest on 4/8/2023. Their customer portal shows the loan has been paid in full. I still have not received the title to my vehicle, vin # ***************** as of 5/29/2023.I spoke to their customer service department multiple times and requested a status update on the title, to which they claimed on multiple occasions that it was already mailed to me weeks ago. I told them that I have not received it yet. I requested that they reissue the title or a lien clearance letter stating that the lien has been satisfied so that I can request a duplicate title from the secretary of state, which they said they would do. The only thing I received in the mail from bridgecrest was a refund check for the overpayment of my loan. I have not received the title, or lien release letter as of 5/29/23. My vehicle registration will expire soon, I need this title or lien release letter in order remove the lienholder from the title with the secretary of state so that I can register the vehicle in my name.Please help me resolve this situation if you can.Regards,*******************
              Read More
              Read 1784 More Complaints

              Customer Reviews

              756 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Calvin W

              04/22/2024

              Well when i purchase my 2012 infinity ex35 i was under impression i was only paying car notes for 4 years not 6years. Paid over $11,000 for car for 22 months. They said i still owes over $18,000 for a car only apprised for $6500 to $8,000 dollars total.. im surrendering the car because the interest is outrage n the truth n lending added other fraudently charges. Therefore im voluntaring surrending said vehicle . *************************

              Bridgecrest Response

              04/23/2024

              Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
              Read 755 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

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