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Business Profile

Legal Document Help

Pro Docs Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business contacted me, claiming to work with financial aid for student loans. The representative assured me that my payments would be applied toward my loans and described the offer as too good to pass up. I signed the contract without realizing that it specified all payments would go to the company for processing a consolidation application rather than toward my loans. On January 21, 2025, I signed the contract and was instructed to make an initial payment of $50, followed by a $218 payment, and then another payment of $268 on February 18. Later, I received a letter from Aidvantage confirming they had received my consolidation application and that it had been placed in forbearance, meaning no payments were currently due. When I contacted Aidvantage, they informed me that I could have filed the consolidation application myself, which I was unaware of. While I acknowledge my oversight, Por Docs Solutions had access to my Social Security number and financial aid login, leading me to believe that my payments were being applied toward my student loans. My next payment of $268 is due on March 7, followed by a $59.99 payment on May 9. After that, I am required to pay $59.99 monthly for 36 months. I need help because Por Docs Solutions is not answering my calls or emails, and I am scared that they may take legal action against me if I stop making payments. Can someone please guide me on this situation? I am very worried and cannot afford to spend any more money, especially if it is not going toward my student loans.

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They promised me via contact for a student loan forgiveness, I paid them my portion of ******** on 8/1/24 to go towards my student loan. (Over 3 years of payments) My student loan is still trying to come after me for the loan even tho I paid it off through this company. The government is saying they are a ******** am still required to pay my loan or they will garnish my wages / taxes.

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from *********************** regarding my federal student loan - to call a number request student loan forgiveness - I am elderly and disabled. I was duped into providing information such as my social security number, address, license number and sent a pdf contract that was unreadable on my phone. The lady called herself ****** asked for my credit card number and said that my loan would be forgiven - to payments payments of $385 and then $59 per month to have the loan forgiven. She tricked me into clicking on the pdf and agreeing to their services. After reading the document on a larger PC where I could see large font that it was an agreement that was a scam. It provided an email address to cancel the transaction within 14 days which was fake. I tried to send an email to cancel and it just bounced. I attempted to call the company back and of course no one answers the phone I was on hold forever. I cancelled my credit card- I notified my loan services of this fraud and if I do not hear back from this company within the next 48 hours I will call my lawyer and pursue an alternate resolution.

  • Initial Complaint

    Date:08/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received notifications from the Federal Students ********** as well as my bank, ***** Fargo, that Processing Docs Solutions is perhaps a fraudulent business.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently received two emails claiming to offer immediate student loan forgiveness for balances over $3,000. When I called the provided number, I spoke to an agent named ***** and another person named ******. Concerned about the recent rejection of ***** Administration's student loan forgiveness plan, I asked if this was a scam. ***** reassured me that it was not *****'s one-time forgiveness plan, but rather a hardship forgiveness plan. However, the call abruptly ended after her response.7/5/23

  • Initial Complaint

    Date:12/21/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This program said they had consolidated my loans and I was to pay $2300 in monthly installments of $59.99 and I have been paying them for over 2 years now. My credit appeared to be getting better but recently my credit score dropped 200 points and the loan was added was added back to my account. It is showing that I havent paid anything. Im afraid Ive been scammed.

    Business Response

    Date: 12/29/2022

    Good Day, 

             Several attempts were made to get in contact with the mentioned complainant through the information provided, however, all were unsuccessful. We would greatly appreciate it if the complainant is able to provide a copy of the signed contract which was used to retain our services. The Company does not require any client to pay "monthly installments" of $2300 as mentioned by the complainant. If a copy with proof outlining the agreed terms, payments along with services are provided, then that will help us to better assist. P.D.S is a document preparation company that assist students in getting their loans consolidated and placing them on a lower income driven repayment plan. We do not offer credit repair services, however, we would be more than happy to assist the complainant in any way possible and rectify this matter to the best of our ability.

    Best Regards.

  • Initial Complaint

    Date:10/31/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/25/2022, I received a telemarketing call from this company Pro Docs Solutions who claims they are part of the **** **** of ********* on behalf of ******. From what I'm reading, it appears to be a scam. They tried to say it was part of the ********************* student loan forgiveness program and to pay them $799 up front, then $59.95 a month until the interest was paid then the loan will be forgiven. The so called representative's name was Biandra *********************** and I'm concered about identity theft cause I gave her my driver license# and social security # when she took my information over the phone. I thought at first what they were saying was real until I researched them.

    Business Response

    Date: 11/07/2022

    Good Day,
    Firstly, Pro Docs Solutions wants to apologize if there were any type of miscommunication and offer some clarification to the complainant. Pro Docs Solutions is a private company that is in no way shape or form affiliated with the ********** of ********** We are not apart of or affiliated with any "***** Loan Forgiveness  Program" or associated with "Nelnet". What we do here is to prepare the documents for federal loan borrowers to receive a lower income driven repayment plan and to get their loans consolidated. If the complainant could send a copy of any document they received from the company as proof of doing business with us, then we'll be better able to assist. Pro Docs Solutions does not currently have anyone in our database by the name mentioned above neither do we have anyone on staff by the name mentioned by the complainant. We look forward to hearing back from you.

    Best Regards
    Pro Docs Solutions.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claimed they would help me with my students loans and are part of the ***************** $10000 Forgiveness program - also claimed they are a 3rd party contractor with the ******************** contacted me numerous times and gave false information - attempted to get my bank information and passwords . - they claimed to want me to, "Let there Student Loan Advisers at Processing Docs Solutions assist me to identifying the best types of government programs available for me that can provide payment relief and possible loan forgiveness." they wanted to charge me a huge sum of money for this worthless information.They also asked for your social security number and credit card number over the phone. They also generated an agreement that looks non professional nor does it look like a government funding agreement. ************************* is one rep that works here.

    Business Response

    Date: 10/14/2022

    Good Day, 

    Processing Docs Solutions would greatly appreciate it if the complainant could forward some form of proof which identifies the company as the one he did business with. We have no information regarding anyone by the name of "*********************" in our database. This is not the way Processing Docs Solutions do business and we wouldn't want the company being reflected in a negative manner due to affairs that were not carried out by the company. The Processing Docs Solutions is a private, document preparation company that conducts business in a professional an ethical manner. Our employees would never mislead anyone into thinking otherwise by providing false information. Also, there are currently no present or past employee with the name "*************************". We really hope that the complainant will be able to get in contact with the right company and get their desired settlement.

     

    Best Regards.

Pro Docs Solutions is NOT a BBB Accredited Business.

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