Business ProfileforForthelow.net LLC

A total waste of time and money. Brought my record player to be serviced and when I told the owner the model and that it was a older turntable, he immediately said that there wouldn't be an issue cause "we have serviced that brand before"; they even had a comparable model turntable for sale in their shop. So, at that time, I felt comfortable. He said there would be $100 bench/troubleshooting fee and that it would go towards the total of repair. A little steep for a bench fee but I agreed. So after about a month, I inquired how it was going and a tech didn't respond but rather their secretary, who didn't have a clue what was going on. She told me that they would need another $100 to proceed with their troubleshooting. I asked what they have found and after several confusing emails, she responded that they replaced something and that would most likely fix the issue. Not being able to talk to the tech didn't sit well with me and that was my first red flag. Another month and a half passes, and she calls and tells me that they can't find the parts to fix the issue and I would need to come and pick up the turntable as is. So, there ya have it. A place that takes your cash but doesn't fix the issue. They had my record player for almost 3 months and nothing.. A word of caution, before they start work on your 'rare' piece of equipment, see if doing some simple research into potential parts issues is included in the $100 bench/troubleshooting fee. The owner of spencertified needs to take a step back and not be so cocky and arrogant. I will never bring anything to this place to be fixed. No integrity, lack if transparency and dishonesty are the reasons for the one star. Update: The *********** working on my turntable emailed me the SAME DAY they received the turntable stating what the issues were and cost. He also pointed out some things that spencertified did that were incorrect and they were going to fix those issues at no additional cost.