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Find a Location

Engine Masters Automotive has 1 locations, listed below.

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    Business ProfileforEngine Masters Automotive

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/5/2022

    Years in Business: 3

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers auto repair services.

    Business Details

    Location of This Business
    748 W Southern Ave, Mesa, AZ 85210-5007
    BBB File Opened:
    3/16/2022
    Years in Business:
    3
    Business Started:
    12/30/2020
    Business Incorporated:
    12/30/2020
    Accredited Since:
    7/5/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Engine Masters Automotive LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. Stephen K Myers, Member
    Contact Information

    Principal

    • Mr. Stephen K Myers, Member

    Customer Contact

    • Mr. Stephen K Myers, Member
    Additional Contact Information

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    **** Pontiac firebird entrusted to your care and warrantied by you, was found damage to PAINT AND BODY, 12/8/2022. This was reported to ******* same day.Front bumper and fender were damaged in a collision. Custom paint was cracked, and the passengers side front of the vehicle damaged.Furthermore, mechanical repairs promised and guaranteed under warranty have not been performed.1.Engine makes a clacking noise attributed to ordinary rebuild adjustments.2.Cylinder head Cooling fan sensor is missing. 3.Cylinder head Temperature gauge sensor is missing, gauge not working.4.Alternator is not charging, volt gauge is not functioning.5.Vehicle is not fit for highway travel in this condition as engine failure or accident *** occur.You agreed to make all these defects good. Warranty issued by engine masters states all vehicle repairs shall be made at your facility. Delivery of vehicle in good condition has not been legally honored since Aug. 30 2022.Under the ** law you are liable for the condition of the vehicle and required to make all repairs immediately or refund the cost of service contracted 8/30/2022. Also you are responsible for loss of use of this vehicle since August, transportation costs from Engine masters shop to other repair facility, paint and body work, and any other mechanical defects that *** be found. The vehicle is scheduled to be towed Monday. Contract litigation in Maricopa Superior court if you fail to make good on repairs to the vehicle.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tanner O

    1 star

    04/11/2024

    NEVER PAY FOR ANYTHING UPFRONT AT THIS SHOP!!!!!!!I wouldnt bring my pedal bike to this place to get worked on.They have very shady malpractices.They originally quoted a USED engine install for $8,500 out the door. Once the engine arrived they called and asked for $2,400 more and said the original quote didnt include the engine install. Once they removed the engine they called again and wanted another $2000 in parts for the USED engine they were installing.After the job was completed and picked up the vehicle it made it 2 miles down the road and the camshaft position sensor fell off the engine! Brought it back and they laughed about it and put it back on.***** keeps going into limp mode ever since and have had to tow it back to them 4 times!!They have continued to say that electrical issues arent on them and that its not their fault. All they have wanted to do is put used sensors on it from one of the hundreds of engines they have laying around in their yard. After that didnt fix it they tried saying it needed a new *** and wanted us to pay $1,100 up front. NEVER EVER PAY FOR WORK UP FRONT WITH THESE GUYS!!!!!I told them several times that it has to be a pinched wire and **** said you dont know what you are talking about you arent an electrical expert. They even brought an electrical expert to their shop to look at it and even after he determined it wasnt the *** they still wanted us to put a new *** in it.We finally decided to bring it to ************************* and they determined it was indeed a pinched wire on the harness from the engine install and to fix it they had to remove the intake manifold to get to it as well as a faulty AC refrigerant sensor which cost another $1,800 dollars!ALSO: the engine they installed came with 0 documentation and when asked for it all they say is we buy all of our engines from warranty companies they dont come with any paperwork

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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