Business ProfileforA-One Automotive Service, LLC

This was my experience today, review on ******, and owner ******* ********* response.When I retrieved my car from him, he was nothing but apologetic, and agreed that he **** up.After a few hours to think about it, he decided to put the blame on me in his response to my review, which I told him about in advance.DO *** GO HERE IF YOU EXPECT *** TO HON** APPOINTMENT TIMES *** QUOTED W**K, ** ARE EXPECTING AN ********** GARAGE WITH PROPER EQUIPMENT!My appointment was supposed to be for 6 - 11 am, but by 4 pm, he hadn't even started work on my car. Using his own words from other reviews, he is a "backyard mechanic," working out of a residential garage, without a commercial lift system.I take back my compliment that his is a nice man after seeing his response, and failure to own his responsibility. ________________________________________My ****** review:I generally exercise great restraint before leaving a negative review, but in this case, believe that it is necessary.I had a 6:00 am Saturday appointment for rear suspension work. On Thursday of that week, ******* sent me a text stating that he could do the job at 6:00 am on Friday instead. See photo confirmation of appointment.I showed up promptly at 6:00 am with my son, and my wife followed in our other car to pick us up. I told ******* to call me when he was finished with the job, because I might have him do another 4 hour job on the car if everything went smoothly.I called at 10:00 am to check the status, and ******* told me that he hadn't even started work on my car because he had another car in front of me. I then started wondering why he set a 6:00 am appointment when he couldn't start working on my car until much later.Meanwhile, I'm stuck at home, with no means of transportation since my wife had things to do.I called and texted him again at 2:45 pm asking for an update, so that my wife could arrange to drop me off for the pickup. I received no response.When I finally got him on the phone at 3:56 pm, he told me that he hadn't gotten started and still had another car in front of me. That was the final straw for me, and I told him I would be down there immediately to pick up my car.When I asked him why he set early appointments for more than one car, he told me that he has to do this because many people don't show for their appointments. That is unacceptable to me because if I had known this in advance, I would have gone somewhere else instead of wasting a day of my life.In the interest of full disclosure, I told ******* that I would be leaving this review, and wanted him to respond with the promise that he will never do this to another customer ever again. I suggested that he require a non-refundable deposit to guarantee that people show up for their appointments, as I would have gladly provided one.******* is a very nice man, and might be an excellent mechanic, but if appointment times are simply for dropping the car off, rather than the start time of actual work, he should tell people that in advance.________________________________________This is his dishonest and defensive response:I appreciate the personal gesture, however if you think that every shop works on your vehicle the second you drop it off, your very mistaken! Sometimes, depending on the jobs and times of years, I have vehicles for weeks! Motor builds, waiting on parts, etc. So if you wasted your whole day when I told you that I could still get to it today, ***, thats on you! Most people drop off the car and the shop gets to it when they get to it! Your just extremely impatient! Plus, no shop likes customers that call every hour for updates! My scheduling app works awesome ***, all of my other customers like it. Just because you think the world revolves around you, doesnt mean it does! So thank you for leaving a review on my processes and not mechanical skills. 1 star for nothing!